Executive Assistant

Sarah Colon

**** ****** **** **** 407-***-****

Orlando, FL 32808 **********@*****.*********:********@*****.***

mailto:********@*****.***

OBJECTIVE

Seeking an opportunity to utilize and share the knowledge that I have obtained through past and current experiences to better serve our patients and community, including advancing my career with a non for profit organization.

mailto:********@*****.***

PERSONAL PROFILE

Effective communicator with strong leadership and organizational skills

Able to prioritize and manage a sizeable as well as varied workload

Self-motivated, extremely detail oriented, deadline driven, and enthusiastic to learn

Ability to lead a team in an efficient and positive manner

Core Strengths: conflict resolution, high-volume experience within Patient Access, Patient First Strategy, strong customer service skills, excellent verbal and written skills, dedicated and a punctual team member.

EDUCATION

Florida Metropolitan University – Orlando, FL - June 2006

Associates, Medical Assisting

Ramon Power and Giralt Las Piedras - Puerto Rico

High School Diploma 1999

EXPERIENCE

Orlando Health, Orlando, FL

Executive Assistant to AVP for Revenue Management Administration, September 2019 – July 2020

Managed the AVP’s complex and frequently changing calendar, travel expenses and time management through clear and concise communication with others.

Led the coordination of the logistics and content creation for the Team Member of the Quarter Breakfast Recognition.

Resourceful team member to others due to my Patient Access knowledge.

Effectively collaborated with the office of multiple leadership teams to streamline meeting coordination, strategic planning and prioritization of current needs.

Orlando Health, Orlando, FL

Assistant Manager, Pre-Registration- Patient Access, April 2014 – September 2019

Implemented new Pre-Reg Productivity Standards.

Developed a new Training Program/Committee to ensure consistency.

Assisted with expanding the current Auth team for better coverage.

Implemented and streamlined current process with the APH Hematology and Oncology Practice.

Assisted the Cath Lab team with appropriate training for verifying and calculating patient’s benefits.

Proactively meets with other areas to ensure current processes are efficiently working.

Orlando Health, Orlando, FL

Operational Lead, Pre-Registration - Patient Business, April 2011– April 2014

Monitored department productivity to ensure quality performance.

Assisted with the inbound/outbound Call Center Queue for UFH Auth team, Pre-Registration and Diagnostic Scheduling.

Provided coaching and feedback to team members when appropriate.

Attended educational opportunities outside the department to streamline workflow.

Created and maintained daily/monthly work schedules and Kronos.

Orlando Health, Orlando, FL

Scheduling Coordinator, Centralized Scheduling –Patient Business, May 2009 – April 2011

Communicated regularly with physicians and their offices, patients and all ancillary and surgical areas to include. Provided information regarding clinical procedures.

Provided accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.

Proactively listened and showed a caring attitude by offering alternatives when necessary.

Demonstrated excellent communications skills and a team player attitude.

Orlando Health, Orlando, FL

Guest Services Representative, Dr. Phillips Guest Services, November 2008 – May 2009

Escorted guests to their in-hospital destinations as needed.

Maintained knowledge of hospital personnel, departments and their locations in order to refer guests to the appropriate department or person.

Responded to needs of guests/team members either on the phone or in person.

Made rounds on a regular basis of patient areas to identify and meet patient/visitor needs.

Maintained excellent working relationships with all hospital staff, management, and departments such as Volunteers, Social Work, and Home Health.

Assisted Social Service with transportation and hotel or flight arrangements for patients and their families. Displayed a caring attitude as well as sensitivity to the needs/concerns of customers.

Sand Lake Imaging, Orlando, FL

Scheduler, January 2008-November 2008

Handle incoming calls, voicemails and emails.

Schedule diagnostic procedures. Provide detailed instructions for each procedure.

Follow up with Auth Team to ensure patients had authorization on file prior to visit.

Harris Internal Medicine, Orlando FL

FOA/Medical Assistant and Referral Coordinator, May 2006-December 2007

Check in, check out, manage provider schedule, collect copay and verify insurances

Vitals, x-ray’s, ekg’s, stress test, phlebotomist and administered injections

Obtain authorization for specialist visits and schedule diagnostic procedure

OTHER EDUCATION/TRAINING

ILO Education – Medical Terminology, C.A.R.E., Bloodborne Pathogens

Revenue Management Health Insurance CAC- Certified Application Counselor, December 2013

System knowledge: GE, Affinity, QES, Sovera, SIS, Passport, Clear IQ, Availity, RQA, Ipayx, MS Office, Apollo, Clear Balance, Evicore, EQ, NIA, Florida Medicaid, Kronos, HP24, Med Solutions, Allscripts, CDM and Sunrise.

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