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Customer Service Representative

Douglassville, PA
25.00/ hr
September 24, 2020

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Meghan L. Basiliko

Douglassville, PA • 484-***-****


Detailed-oriented office professional entering a change in career path. Flourishes both as a team player and an individual on work assignments. Through years of customer service has become an effective communicator with eloquent phone skills. Fluently communicates and translates the German language.


Millersville University of Pennsylvania May 2017

Bachelor of Arts, German and International Studies


United Concordia: Government Business Unit January 2018 – Present

Bilingual German Customer Service Representative & Claims Processor

Specializes in the Outside of the Continental U.S (OCONUS) sub-department of the Tricare Dental Program.

Assists German-speaking and English-speaking dental providers and members via telephone software, Avaya One-X, regarding their insurance benefits.

Provides German to English written translations of time sensitive insurance claims on a daily basis.

Assists providers and active duty members for the Active Duty Dental Program (ADDP).

Assists providers and members in the Continental United States (CONUS) dental operations as needed.

Obtained DoD clearance for the use of the Common Access Card (CAC).

Knowledgeable of the function and importance of military databases such as, the General Inquiry of DEERS (GIQD) and the Defense Enrollment Eligibility Reporting System (DEERS).

Understands the daily operations and functions of Insurance Claim Services (ICS).

Averages 50-100 manually entered claims per day.

Promoted from Associate to mid-level Customer Service Representative October 2019.


German (10 years, ACTFL Proficiency Level: Intermediate-Mid)

Microsoft Office

Data Entry

Public Speaking

HTML, CSS & JavaScript

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