Customer Care Sales

Orodiran,Toyosi Mary

Address: Plot *, Hillcrest Estate, Off Ogundimu Street, Iju-Ishaga, Lagos.

Tel: 080********, 080********

E-mail: adgdkm@r.postjobfree.com

Highly dedicated and dynamic Sales and Marketing Professional offering 3+ years’ experience in business development, aggressive sales growth and expanding client base to deliver substantial revenue growth in highly competitive business markets. Demonstrate excellent skills in team work and quality reporting while also developing roadmap to achieve organizational, sales, and profit objectives. Expert in tapping into identified opportunities by employing the right skills and resources to achieve set objective. Possess excellent interpersonal and communication skills. Highly proficient in using Microsoft Applications; fluent in Yoruba and English Languages.

AREAS OF EXPERTISE

Customer Relationship Management

Target Achievement

Market Penetration Initiatives

Sales Promotion and Adverts

Sales Proficiency

Key Account Management

Retail Expansion

Standard Operating Procedure

PROFESSIONAL EXPERIENCE

Aug 2020 – Till date : KONGA Customer Care Representative

Interacting with customers via phone, email to resolve their complaints (Inbound Calls)

Communicating with customers about product experiences while also providing advice on product purchase

Taking and processing order for product from customers

Warm-calling customers (Outbound Calls) using given phone directory to sell products, upselling and crosss-selling products

Dec 2019 – Jul 2020 : Dave Abion Consulting Sales / Education Consultant

Acted as a sales and client retention liason

Initiated and implemented needs assessment to determine consultive objectives based on the client needs, business objectives and organizational resources

Assisted in setting up CRM for the company

Career guidance and visa advisory services

Student counsellor for overseas education counselling seeking fast and efficient admission procedures

Sep 2019 – Nov 2019 : GLOBACOM Ltd Customer Care Executive – Glozone (Lagos)

Resolving customers’ complaints and enquiries and escalating where necessary to achieve minimum TAT

Ensuring Glozone monthly revenue, activation and simswap targets are achieved through cross-selling and upselling.

Carrying out sim registration, sim replacement, mobile number portability on customers’ mobile lines

Ensuring Globacom’s Standard Operating Practices (SOP) are strictly adhered to at the Glozone

Feb 2018 – Aug 2019: Mutual Benefit Life Assurance Field Executive Marketer

Effectively marketing company’s diverse insurance policies to the public sector

Effectively sell and make awareness of company insurance policies to individuals

ADDITIONAL EXPERIENCE

Oct 2015 – St. Thomas College, Gboko, Benue State Business Study Teacher National Youth Service Corp

EDUCATION, COURSES & TRAININGS:

Obafemi Awolowo University, Ile-Ife, Osun State 2017-2019:

Masters of Business Administration (Awaiting Result)

Osun State University, Osogbo Osun State 2011-2015:

Bsc. (Honours) in Business Administration (2nd Class Upper)

Skills Edge Consultancy Abuja June 2016:

Project Management Conference/Training

KEY PROJECTS & EVENTS HANDLED:

Sourced, installed and managed Bitrix24 (a version of CRM application) for the Dave Abion Consulting Customer Care Portal (January 2020).

Secured admission into foreign institutions for 25 students thereby achieving targets for the months of December 2019 and January 2020.

Secured Partnership with Greensprings School, Trinity Schools, Abiola International School, Avi–Cenna International School and other reputable secondary schools in Lagos on behalf of Dave Abion Consulting thereby ensuring continuous influx of foreign university admission prospect (February 2020).

Ensured prompt processing of clients’ admission applications while also fast-tracking visa processing.

Advitising Immigration Services (Canada, USA, Australia) rendered by our organization on Social Media Platforms (Twitter, Instagram, Facebook) and securing massive patronage and increased customer base (December 2019).

Participated in various marketing strategies and activities like Road Shows, Promos and Retail Expansion Drive thereby achieving increased customer base and revenue accrued to Glozone (November 2019).

Increase in customer base of Mutual Benefits Assurance Plc by introducing and securing approval a novel Group Life Policy that will provide insurance cover for multiple individuals under a single policy (June 2018).

Participated in construction & donation of Toilet Facility for disabled as part of projects by LION’S CLUB

REFERENCE: Available on request.

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