Customer Service Manager

DOUAE OMARI

Email id: *****.********@*****.***

Mobile number: +971*********

OBJECTIVE

Experienced receptionist with a demonstrated history of working in the food & beverages industry. Business administration graduate with entry level experience in the same field. I am naturally organized person who accepts new responsibilities and skills easily through proactive research. Open for learning and growing. Skilled in Microsoft excel, data entry, hospitality industry, and administration. SKILLS

COMMUNICATION

ABILITY TO WORK UNDER PRESSURE TIME MANAGEMENT

SELF-MOTIVATION, CONFLICT RESOLUTION ADAPTABILITY

TEAMWORK

EXPERIENCE

HEAD HOSTESS – IMPERIAL CATERING (ABU DHABI AIRPORT-VIP TERMINAL) February 2019-Present

Customer service – excellent customer service skills, an outgoing personality, and the ability to successfully listen to and respond to customers are important to position

Team leadership – take an active role in training and leading teams of servers, effectively coordinating and communicating with staff members

Conflict resolution – responding to customer complaints and resolve conflicts between staff, restaurant personnel, and diners

Time management – often manage schedules and staffing; effective time management is key to creating a positive dining experience.. GUEST RELATIONS EXECUTIVE- ROYAL CATERING (CATCH RESTAURANT) March 2018 –February 2019

Helping management in implementing approaches to ensure the restaurant stays ahead in local market Planning and handling restaurants individual customers emailing Executing marketing initiatives for new projects, menu changes, special menus to drive sales Assisting the management team with day to day administrative tasks HEAD HOSTESS – ROYAL CATERING (CATCH RESTAURANT)

SEPTEMBER 2017- FEBRUARY 2018

Greeted customers with a friendly and welcoming attitude

Excelled in a fast-paced work environment, while promoting daily specials to customers

Applied an extensive knowledge of specific dishes and alcoholic beverages to provide customers with suggestions and up-sell when possible

Devised marketing strategies for new customers and coordinated resources for community affairs

HOSTESS-ROYAL CATERING (ROZANAH AND DALSACE RETAURANT February 2016 – August 2017

Maintains security by following procedures; monitoring logbook, issuing visitor badges.

Maintains safe and clean reception area by complying with procedures, rules, and regulations. Maintains continuity among work teams by document in and communicating actions, irregularities, and continuing needs. Contributes to team effort by accomplishing related results as needed.

Receptionist _Hotel Zaki Morocco

January 2015 – January 2016

Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.

Directs visitors by maintaining employee and department directories; giving instructions

Maintains security by following procedures; monitoring logbook; issuing visitor badges

Maintains safe and clean reception area by complying with procedures, rules, and regulations. Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs. Contributes to team effort by accomplishing related results as needed

EDUCATION

Bachelor’s degree, Hotel Management Flight attendant diploma Other skills

SPECIAL TECHNICAL SCHOOL OF PRACTICAL ELECTRONICS AND TOURISM

(2014>>2015)

LANGUAGES

English, French, Arabic

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