Ralph Lister E. Ilagan

Address: Building ** Mohammed Bin Jareer St.

Mataar Qadeem Doha, Qatar

Mobile +974-********

Email: adgdhy@r.postjobfree.com

Company Visa validity (Transferable): June 2023

Qatari Driving License validity: February 2023

Desired Employment: Senior Administration Officer / Senior Document Controller / Senior Data Encoder / Document Controller / Back Office Processing / Customer Service I have over 12 years of experience in the field of Administration, Document Management Systems, Data Entry, Encoding. Possess a transferable skill that are useful to employers across various jobs and industries. A highly accomplished, excellent communicator, high resilience, strong administration, and organizational skills. My career objective is to use my extensive and diverse experience to add value to a challenging and forward-thinking business. Work History:

Senior Ops Administration / Senior Document Controller Qatar Aircraft Catering Company ISO 22000:2018 Qatar Airways Group HIA Doha, Qatar

July 11, 2008 – May 3, 2020

Duties and Responsibilities:

• As one of the Senior Document Controller / Administrator it is my main responsibilities to manage, maintain and track all the project documentations. Set up a well organize local electronic library system and maintain accurate records of documents.

• Archive inactive records in accordance with the records retention schedule of the project. A large part of my day-to-day activity is daily monitoring, upload and recording of incoming/outgoing documents.

• Administer and enforces all aspects of Document Control functions through established work process and procedures for paper and electronic document management to meet all objectives.

• Maintaining and implement the project procedures that associated with relevant Document control or Record Management process.

• Electronic scanning of documents for distribution of digital copies to designated recipients.

• Maintaining a hard copy of all the documents in library for quick retrieval of the information.

• Working in Operations Control Centre / OCC (Central Communication of In-flight Catering Services / Department) serves as call center of the entire Catering Department.

• Serves as a backbone of the catering representative on board for the additional requirements of the crew, pilots, airline staffs.

• Back of the house support to Customers Service Department, Billing, and Invoicing.

• Worked with the airline customers to understand their needs and provide their requested service.

• Follow-up with other sections/departments to ensure that requests are carried out and activities are coordinated.

• Provides excellent communications, documentation and catering services to Qatar Airways and other Airlines, Private Aircrafts VIP Flights, Emiri Flights in Hamad International Airport Doha, Qatar.

• Resolved operational problems, improve the operation and provided exceptional client support.

• Performs administrative duties to support requirements and maintain the department functions smoothly on daily basis. Handles a wide variety of situations and tasks involving the administrative function of the office. Handles inquiries and/or refer to appropriate personnel/department.

• Communicates and provides information internally and externally to assist and enable administrative support and effective service to the concerned sections. Administration Assistant / Document Controller

Qatar Aircraft Catering Company ISO 22000:2018 Qatar Airways Group HIA Doha, Qatar

January 01, 2007 – July 10, 2008

Duties and Responsibilities:

• Handle a wide variety of situations and tasks involving the Administrative function of our Department.

• Manage, coordinates and maintain calendar of appointments, travel arrangements, records of communication to meet the requirements of Departments and to record, filter, disseminate, and communicate all incoming and outgoing matters.

• Provide business documentation support, including report writing, presentations creation and spreadsheet.

• Compile reports as directed and ensure that all files are complete and properly maintained.

• Independently manage multiple tasks and assigned projects ensuring the deadlines and integrity of all the information and data.

• Communicate and provide information internally and externally to assist and enable administrative support and effective service to the concerned sections.

• Establish a confidential filing system for all correspondence generated to and from the Department. Categorize and maintain manuals, sensitive correspondence and other source material.

• Prepare and distribute correspondence, reply to emails and telephone calls.

• Follow up with other departments / sections to ensure that requests are carried out and activities are well coordinated.

Tray setter / Senior Tray setter / Customer Service Agent Qatar Airways Group of Companies - Qatar Aircraft Catering Company Inflight Catering Services (ISO 22000:2018)

Hamad International Airport Doha, Qatar

June 28, 2003 – December 31, 2006

Duties and Responsibilities:

• Reporting to Duty Officer / Supervisor prior preparing the catering, food and beverages for allocated flight whether Commercial Flights, VIP Flights / ADHOC and Amiri Flights.

• Checking the present book load and special meals of First class, Business class and Economy class requested by the passengers.

• Preparing the entire catering food and beverages and equipment, according to the meal specifications while adhering to the company policy and procedures.

• Completing the catering requirements prior leaving the catering unit two hours prior the flight departure.

• Loading the catering requirements in the high loader proceeding to ramp and load the catering on board according to the aircraft registration and flight number.

• Handover the catering face to face to the crew member on board like Captain, Cabin Service Director, Cabin crew.

• Provide training for the new staff adhering the company policies and procedure. Skills / Abilities / Expertise

• Knowledge in JDE Oracle System

• Strong experience in SharePoint / Document Management and Storage System

• Knowledge of Electronic Documents Management System technology (EDMS)

• Data Entry / Encoding

• Strong administrative and computer skills

• Archiving and documents controlling skills

• Customer service skills

• Interpersonal skills

• Excellent Leadership Skills

• Excellent Communication Skills

• Desire and ability to work in highly changing environment

• Driving (including hydraulic vehicles in warehouse and ramp vehicles)

• Highly developed planning / organizational skills

• Time management skills with the ability to meet deadlines

• Strong and confident communication skills in spoken and written English

• Demonstrated ability to adapt, multi-task, problem solve and maintain flexibility

• Strong working knowledge of Microsoft Office

Training and Certificates

• JDE Edwards Oracle

• Basic Fire Awareness

• Ramp Safety Training

• Ramp safety

• Safety and Security Training

• Data Protection and Privacy Awareness Course

• Microsoft Excel Package

• Safety Management System Course

• Basic Security Awareness Training

• Amadeus System

• Boecker Food Safety Hygiene

• Highfield Food Safety in Catering

• Holding a valid Qatari Driving License

Education

Dental Hygiene (Graduated)

De Ocampo Memorial College

Manila, Philippines

October 1996

Personal Details

• Married (Family in Doha, Qatar)

• D.O.B April 23, 1977

• Age 43

Accomplishments

• Received Certificate of Loyal Service Awards

• Sapphire Award for 10 Years of Service Award

• Sapphire Award for 15 Years of Service Award

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