Core Competencies

Store Operations Management

Strategic Planning

Internal Audit

Policy Compliance

Customer service

Employee Engagement

Business development

Visual Merchandising

Inventory Control

Team Management

Profile Summary

A competent professional offering nearly 6 years of rich experience in Store Operations

Proven success in independently taking full responsibility of complete operations of a Retail Store including Competitive analysis, Online buying, Creative Event Management in store and Staff Recruitment & Training Impressive success in heading Retail operations with focus on top-line & bottom-line performance of categories.

Experience in planning and directing day-to-day operations of the store; developing strategies to improve customer service, drive store sales, and increase profitability; creating store policies and Promotional programs in order to increase sales and grow the existing customer base Ensuring the right stock movement as per the customer profile and trend and the same suggesting to the merchandiser.

Strong skills in developing systems for entire Inventory Management function including setting up, perpetual inventory and stock take process Excellent people manager with strong skills in leading a team of over 29 members to drive operations

Academic Details

Post Graduate Diploma in Management (Retail & Marketing) Pune-INDIA

(2012-2014)

B.B.A from Jiwaji University (Marketing) Gwalior- INDIA (2009-2012) Training Attended

Training in Apparel Management Program (Fashion Retail), Doha in 2019 Career Timeline

Pawan Kumar

Asst. Store Manager

Scaling new heights of success with hard work & dedication and leaving a mark of excellence on each step; targeting for assignments in Store Operations with an Retail Organization of high repute

Preferably in Asia

adgdgr@r.postjobfree.com +91-963**-*****(IND)

+974-****-**** (QAT)

Work Experience

Since Oct’17

Career Path:

Asst.

Store Manager

Oct’17- Present

Asst. Store Manager-Customer Quality

LC Waikiki, Apparel Group Doha, Qatar

LC Waikiki today has more than 500 stores in 25 countries with over 25,500 employees and a brand range that includes clothes and accessories for men, women and children of all ages, including babies, style-aware individuals and families. Key Result Areas:

Spearheading operations of stores and achievement of monthly budget; leading a team of 29 competent members

Monitoring & reporting on financial progress to KPI’s; providing and maintaining the store MIS to concise view on the various parameters that are vital to the store Implementing inventory control measures to reduce obsolete stock. Coordinating with Line Manager and Merchandiser to ensure quality product on floor in order to maintain Retail standards of store

Reviewing marketing trends & kept a close eye on competitive products in the marketplace

Supporting customer demand which enhanced operational efficiency; ensuring optimum level of customer satisfaction

Guiding VM Team in the maintenance of guideline included developing floor plans and three-dimensional displays to maximize sales

Conducting training and development of staff; monitoring competency grids and identifying training needs for skill up-gradation

Formulating daily, weekly & monthly store plans, SOPs and procedures; identifying changes in Retail industry and contributing strategic inputs on effective strategies to produce “sustainable” revenue growth

Developing annual operating budgets for store; handling store activities Consistently amplifying store sales in terms of top line numbers and profitability; interfacing with people at all levels

Maximizing display share by setting planogram; ensuring display of fixtures & products as per planograms and display of products as per category, color/brand blocks & price hierarchy

Maintaining cleanliness, hygiene and ambience of the store Ensuring optimum stock level on the floor and nil out-of-stock situations in the store; ensuring ordering of right stocks in right quantities at right time; providing feedback to HO regarding merchandise, to bring changes

Highlights:

Merit of increasing the sales and store inventory by implementing more availability of FMS style in store and replacing it with non-moving products; giving Qty Target to the floor staff

Managed shrinkages and stock loss by handling daily Global count of high value products

Conferred with ‘Best Store Manager’ Award for outstanding performance in 2019

Successfully introduced a system of periodic reviews on weekly/monthly basis, trainings which resulted in reduction of staff attrition rate Built a customer centric culture in the store and built a delighted customer base of store; resolved customer complaints within expected timeline Secured repeat business by maintaining healthy relations with customers and resolving their queries & complaints promptly

Jan 2014-Aug 2017 Since Oct’17

Previous Employers

Jan’14- Aug’17

Supervisor-Lifestyle Store

Lifestyle International Pvt. Ltd. (Landmark India), Pune Dubai based retail and hospitality conglomerate Landmark Group. Positioned as a trendy, youthful and vibrant store, Lifestyle offers consumers an enjoyable shopping experience. Growth path:

Fashion Consultant /Cashier

Floor Supervisor- Men’s Apparel

: Jan’14 - Aug’16

: Aug’ 16 - Aug’17

Highlights:

Trained, motivated, mentored and provided feedback to sales staff thereby achieving sales goal for the store

Daily briefing with the staff for overall business, challenges and plan for the day Provided customer service to ensure customer satisfaction and customer revisit Ensuring adequate stock on the floor According to season, trend and festivals Provided feedback to the merchandiser about Quality and price of the product Ensuring to the right stock movement on floor as per Customer profile & trend Administered end-to-end store operations; ensured the compliance of policies and procedures

Maintained presenting or displaying of products in a way that makes them visually appealing and desirable in accordance with visual merchandising standards Analyzed & generated reports on buying trends, customer needs, profits; presented innovative ideas to increase market share

Administered issues related to staff and customers including complaints, grievances and so on

Personal Details

Date of Birth: 02th September 1991

Marital status: Unmarried

Number of Dependents: 2

Languages Known: English and Hindi

Current Address: Doha, Qatar

Nationality: Indian

Passport Number: N6678923

Visa Status: work visa

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