Customer Service Mental Health

CHERYL HALL

SUMMARY

Management: Played a lead role in organizing events and developed vendor partnerships that cemented a positive corporate image as an AAA member.

Sales: Improved productivity of credit card sales and merchandise by upselling Home Depot products.

Customer Service: Delivering fiscally responsible strategies to resolve complaints and merchandise challenges, which propelled customer traffic and strengthen sales loss.

KEY SKILLS

Inventory Monitoring

Supply Chain Management

Medical Records

Store Merchandising

Spreadsheet Creation

Complaint Resolution

Medical Insurance Claims

Team Building & Leadership

Customer Relations

EXPERIENCE

Home Depot - Atlanta, GA — Service Department Lead

Dec 2019 - PRESENT

Oversees the operations of the Customer Service Desk in the absence of the Customer Service Desk Supervisor, with supervision and training of Customer Service Associates, Customer Service Greeters, and Order Fulfillment Associates.

Expedites phone calls throughout the store, responding to general questions, finding customers the proper associates to assist as needed, facilitating all customer order types (returns, online orders, store pick-up, store to store, delivery) and resolving any customer issues that arise.

Assists Service Department Supervisor in maintaining several reports (e.g., Special Services Controllable, Special Orders on Hand, and Book and Physical reports) to drive outstanding service, store appearance and in?stock position.

Home Depot - Atlanta, GA — Customer Order Specialist

Aug 2017 - Dec 2019

Provided timely and accurate fulfillment of all special order and installation projects from the initial sale through project completion and ensuring complete customer satisfaction.

Contacted vendors and service providers in order to establish shipment and installation dates, inquire about in-stocks, product receipts and place any re-orders and order updates.

Ensured the removal of debris from aisles and work spaces to promote a shopping environment that is appealing and safe.

EXPERIENCE (continued)

Home Depot - Atlanta, GA — Pro Sales

Jan 2016 - Aug 2017

Developed innovative approaches that were repeatedly held up as the model standard for meeting sales goals.

Provided vendor support to contractors and businesses, while maintaining accurate count of purchases, warranty management, and providing personalized tours of available products.

Onboarded new vendors, resolved account delinquencies, managed, arranged and coordinated shipments.

Home Depot - Atlanta, GA — Home Service Coordinator

May 2012 - Jan 2016

Single point of contact for more than 1900 Installation Service Providers across the country.

Provided on-boarding, business entity changes and review of legal documentation, licenses and other required documents for all Service Providers.

Provided ongoing training, support and other services to the Service Providers ensuring compliance with all company policies.

Tangu - Atlanta, GA — Administrative Assistant

March 2010 - January 2012

Managed all front office activities which included: incoming/outgoing calls, patient management, billing, collections, office administration and customer service.

Maintained confidential patient files, implemented EHR systems, and generated detailed reports to influence process improvement, program development, and long-range planning.

Partner with Psychiatrics to devise and monitor metrics and related tools to evaluate and improve mental health delivery systems.

EDUCATION

Shaw High School - East Cleveland, OH

Graduated 1987

Javelin TTC - Marietta, GA

Medical Billing & Coding Certification

Completed 2010

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