Customer Service Manager

Mujeeb

Mobile: 055-*******

Email: **.******@*****.***

CAREER OBJECTIVE:

Highly stimulated and enthusiastic individual with over 6 years of experience working in warehouse environment. Hands-on experience in managing and tracking shipments and providing customers with advice and shipment alternatives. Appropriately manages documentation and billing issues. A team-player who is recognized for providing exceptional customer service. CAREER HISTORY:

STORE KEEPER.

Rivoli Group LLC (16 JAN 2020 to Present).

Maintains receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.

Proven professional, adept at prioritizing and completing multiple assignments within strict time restrictions and customer specifications.

Enhanced overall productivity and work quality, worked closely with an integrated team, and maintained a warehouse.

Oversaw loading and unloading, staged and set up merchandise, and pulling merchandise for packing or customer pick-up, and customer service management.

Controls inventory levels by conducting physical counts; reconciling with data storage system.

Plan and work that involves receiving inspecting stock checking unloading labeling and shelving.

Reported the details about shipments and discrepancy to the merchandising team.

Process GRN and prepare discrepancy report submitted to the logistic manager with in time.

Check distribution customer’s stock, damage return warranty and create credit Notes in the system.

Maintain inbound and outbound tracker and report to the manager.

Ensured safe keeping of products including quality and quantity of materials.

Generating necessary paperwork for all stock movement to different locations.

Responsible in arranging for route plan or trip plan for the deliveries and shall arrange drivers in coordination with Logistics department.

Take periodic inventories and participate in monthly physical inventory program.

Maintains required stock in the warehouse. Number of required stocks varies from one customer to another.

Manages urgent deliveries upon request from concerned departments.

Coordinate with sales / customer service department for the schedule of shipment of goods and to the Accounts department for the Delivery Order.

Analyzing data to monitor individual performance and plan improvements in delivery routine.

Manages the team with the task of fulfillment outbound duties.

Verification of incoming and outgoing shipments, handling and disposition of materials and keeping warehouse inventory current.

Ensures to cooperate in the event that overtime duty is required. Shall work on Fridays / Holidays if required.

CAREER HISTORY:

STORE KEEPER.

Al Boom Marine Dubai UAE

(1st Feb 2012 to Sep 2017).

Stock checking of all the shipments based on purchase order received from the respective brand department.

Responsible for Investigating and report for the Short and Excess received in the shipments.

Using HHT and PDT for scanning inbound and outbound shipments.

Arranging to label all products if there is no barcode labels on the products.

Sorting of the items in the cage regularly to keep all the style and sizes in an orderly manner.

Order, track, and report inventory and deliveries.

Assist the Stock control for the Physical inventory and the Client Representative for the product allocation.

Keep stock control systems up to date and planning future capacity requirements.

Generating necessary paperwork for all stock movement to different locations.

Warehouse operations knowledge including shipping, receiving and inventory control.

Provide all Stakeholders with real time information on all inventory metrics and support them in the mitigation plans.

Arrange transportation, schedule staff, and orchestrate deliveries to meet customer demand with deadlines delay.

Ensures product consistency and reliability including quality and quantity.

Keeping stock control systems up to date and making sure inventories are accurate.

Producing regular reports and statistics on a daily, weekly and monthly basis (Local Deliveries, customers stock report, dead and slow-moving stock report, SKUs wise Inventory and dispatch report).

Responsible in arranging for route plan or trip plan for the deliveries and shall arrange drivers in coordination with Logistics department. EDUCATIONAL QUALIFICATIONS:

Perusing B-com with IGNOU

Higher Secondary School Leaving Certificate from Government of Kerala, India. Professional Certification:

Certificate in computerized Accounting

Diploma in Computer Hardware Maintenance & Networking

Diploma in Laptop Service Maintenance

MS Office, Tally (Accounting) & Microsoft Navision PERSONAL DETAILS:

Date of Birth : 11/12/1984

Nationality : Indian

Marital Status : Married

Passport No. : J6136061

Languages known : English, Hindi & Malayalam

Declaration:

I hereby declare that the above written particulars are true and correct to the best of my knowledge and belief. MUJEEB .V.K

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