Human Resources

MARISSA MARTINEZ

*** **** **, ***** **** NJ ***** · 201-***-****

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I am extremely proactive and determined to apply my education and expertise in the Human Resources career field. My hit the ground running attitude pushes me to excel at any task assigned to me. I am proficient in employment and labor laws as well as onboarding procedures. Implementing company culture, values and policies is of utmost importance to me. My success at cultivating strong relationships with employees and customers works to my benefit. I also have the innate ability to multi-task, prioritize and thrive in a fast-paced environment.

EXPERIENCE

JUNE 2017 – FEBRUARY 2020

LEAD BARTENDER/HR, 689 Eatery corp.

-Maintain great time management skills; Craft drinks, record liquor inventory accurately and always provide exceptional customer service while preserving a cool head

-Collaborated in onboarding procedures of new staff; multitask efficiently under pressure

-Trained new employees

-Administered I9 documents for new hires

-Assisted with basic onboarding paper

-Experience in recruitment and interview process

-Acted as a mediator between staff when arguments arose as well as a mediator between customers in alcohol-infused situations

-Handle most phone calls because of my strong oral communication skills

OCTOBER 2015 – SEPTEMBER 2016

BANK TELLER/ATM SUPERVISOR, Jp Morgan chase bank

-Handle highly confidential information and large amounts of money on a daily basis

-In charge of maintaining all ATM responsibilities

-Multitask proficiently between ATM and Teller positions

-Take care of customers’ banking needs while providing outstanding customer service

-Received wonderful reviews from customers who called the phone number on the receipt to elaborate on their amazing experience with me

SEPTEMBER 2014– AUGUST 2016

CUSTOMER SERVICE SALES ASSOCIATE/BEAUTY ADVISOR, walgreens

-Multitask between 3 employment positions: cashier, photo department and beauty adviser

-Great organizational and time management skills when pulling stockroom inventory onto floor displays

-Organize “SATURDATE with Beauty” booth and effectively sell products to customers

-Provide excellent communication skills, in person and through the phone, to customers ensuring a pleasant experience

EDUCATION

MAY 2018

BACHELOR’S IN COMMUNICATION STUDIES W/ CONCENTRATION IN ORGANIZATIONAL COMMUNICATION, montclair state university

-GPA: 3.653

-Achieved Dean’s List past 3 years

-Sat with my advisor every semester to tailor my college learning curriculum to assist in my desired career field of Human Resources

JUNE 2012

HIGH SCHOOL DIPLOMA, memorial high school

-Graduated with High Honors

-Received certification to be a Microsoft Certified Application Specialist:

- Microsoft Word

- Microsoft Excel

- Microsoft PowerPoint, etc.

SKILLS

Proficient in employment laws and onboarding (Form I9, HR Policy, Labor Relations, etc.)

Maintain a high level of professionalism

Cultivate successful relationships with employees and customers

Certified in Microsoft Office applications

Excellent oral, written and listening communication skills

Bilingual: English and Spanish

Able to learn and fully understand new material quickly

Work collaboratively with others and independently

Multitask efficiently under pressure

Incredible ability to manage difficult situations effectively

Strong sense of discipline embedded in me throughout 15 years of ballet training

LEADERSHIP EXPERIENCE

-Helped counsel teens with various personal matters stemming from race, discrimination, harassment, home life to sexuality when affiliated with the Gay-Straight Alliance Club

-Tutored students in Algebra 3 times per week; students showed great improvement

-Active participant of the National Honor Society of Collegiate Scholars

-Captain of my dance school’s Competition Team for several years

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