Front Desk, Receptionist, Customer Service

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OBJECTIVE

Jaydee Love A. Catapang

+***** – 8201589

**********@*****.***

Dubai, UAE

To be able to impart my acquired knowledge and skills in a credible and aggressive company that would boost my confidence and further enhance my personal growth and development.

PERSONAL SPECIFICATION

* Professional work ethic, punctual, and highly organized * Self –motivated with high energy level, hardworking, innovative and result oriented * Accustomed to work under pressure and meeting deadlines * Ever willing to shoulder responsibility * Very cooperative and easy to get along with people in all level of organization * Will execute all entrusted tasks with precision and honesty * Strong computer and technical skills *Outstanding customer service skills – public interaction, communication & presentation *

WORKING EXPERIENCE

1. Belle Femme Experience Spa Dubai, UAE

Front Desk

October 2019 – May 2020

Job Profile:

• Opens/closes spa each day

• Calls booked clients for reconfirmation of their Salon or Home Service appointments

• Welcomes and greets all clients, either with appointments or walk-ins

• Assists client inquiries regarding spa services and retail products

• Answers phone calls/e-mails from other branches and head office regarding client bookings, and other existing client and Spa issues

• Books accurately, changes, or cancels client appointments in Salon or Home Service

• Ensures that the check-in and payment process is handled accurately 2/4

• Provides accurate, appropriate and immediate responses to clients’ requests, ensuring their complete satisfaction before leaving the Spa

• Promotes the Spa services and retail, as well as on-going programs, promotions and discounts available

• Communicates to Management / SIC any and all occurrences involving staff or client in the Spa that require attention

• Ensures adequate stock of supplies and equipments

• Develops ability to work without constant direct supervision and remains at assigned post for extended periods of time

• Maintains a clean, pleasant, safe, and well organized reception and working area

• Maintains a positive attitude and contributes towards a quality work environment

• Regularly attends and participates in staff meetings for the Spa 2. House of Enspa Dubai, UAE

Front Desk

August 2017 – August 2019

Job Profile:

• Opens/closes spa each day according to Standard Operating Procedures

• Welcomes and greets all clients, either with appointments or walk-ins

• Assists client inquiries regarding spa services and retail products

• Answers phone calls/e-mails from other branches and call center regarding client bookings, and other existing client and Spa issues

• Books accurately, changes, or cancels client appointments

• Ensures that the check-in and payment process is handled accurately

• Provides accurate, appropriate and immediate responses to clients’ requests, ensuring their complete satisfaction before leaving the Spa

• Promotes the Spa services and retail, as well as on-going programs, promotions and discounts available

• Communicates to Management / SIC any and all occurrences involving staff or client in the Spa that require attention

• Ensures adequate stock of supplies and equipments

• Develops ability to work without constant direct supervision and remains at assigned post for extended periods of time

• Maintains a clean, pleasant, safe, and well organized reception and working area

• Maintains a positive attitude and contributes towards a quality work environment

• Regularly attends and participates in staff meetings for the Spa 3. SM Department Store (Watsons)

Quezon City, Philippines

Store Supervisor

2007 - 2009

Job Profile:

• Manage retail staff, among which includes people working on the floor, and the cashiers

• Meet financial goals by analyzing variances; initiating corrective actions in preparing an annual budget; formulating pricing policies and scheduling expenditures

3/4

• Make sure pricing is correct

• Work on store displays

• Attend trade shows in order to identify new services and products

• Recruit, Coach, counsel, discipline and train employees

• Evaluate self-on-the-job performance, as well as other staff

• Identify market trends that appeal to customers

• Ensure products are clean and ready to be displayed

• Approve contracts with store vendors

• Maintain inventory and ensure items are in stock

• Analyze financial statements in order to enhance profit making opportunities

• Ensure promotions are accurate and in tune with company’s standards

• Utilize computers to record sales figures, for data analysis and forward planning

• Make sure that health and safety measures are met

• Monitor local competitors

• Ensure that hours of operation are in compliance with local laws

• Maintain health and safety measures and store’s cleanliness

• Organize and distribute staff schedules

• Preside over staff meetings

• Help, drive, motivate, and encourage retail sales staff to achieve sales targets Handle customer complaints, issues and questions.

SM Department Store (Watsons)

Quezon City, Philippines

Sales Representative

2006 - 2007

4. International Networking Services

Makati City, Philippines

Admin Staff

2004 - 2006

International Networking Services

Makati City, Philippines

Receptionist

2003 - 2004

5. AMA Computer Learning Center

Batangas City, Philippines

Computer Instructor

1993 - 2003

6. Sta Teresita Academy

Batangas City, Philippines

High School Teacher

1998 – 1999

SKILLS

4/4

Excellent Knowledge in MS Office

ED UCATIONAL BACKGROUND

Tertiary: Bachelor of Science in Information and Computer Science Lyceum of the Philippines University

Batangas City, Batangas, Philippines

1998 Graduated

PERSONAL DATA

Nationality : Filipino

Birth date : 25th October 1976

Civil Status : Married

Visa Status : Resident Visa

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