Manager Executive Assistant

Venus Domingo

Objective : To undertake a range of function to ensure smooth operation of the administration activities for the Executive Office within an organization and to impart the acquired knowledge and valuable experience in Human Resources and Administration Department as well as the hospitality industry Work experiences

May 2010 to Present Marriott Hotel Manila Philippines Marriott International, Inc. (NYSE: MAR) is a leading lodging company with more than 3,200 lodging properties in 66 countries and territories. For the 12th consecutive year, has been ranked as the Most Admired Company in the Lodging Industry worldwide by Fortune Magazine. The company is also among the top 50 companies across the globe cited by Fortune, at number 37.Rank 7th on Sunday Times as Best Big Companies to Work For in United Kingdom. Number 1 in Supplier Diversity, the highest ranked hotel company on the list. Marriott Hotel Manila is a Hotel of the Year 2010. Executive Assistant to General Manager

Manages calendar of General Manager and coordinate appointments accordingly.

Receives and screen incoming calls, taking messages and respond as appropriate.

Coordinate the request of reservation that coursed through General Manager’s office.

Ensures that welcome card and relevant amenity is accorded to those guests booked from the GM’s office and to meet relevant guests upon arrival.

Coordinate and facilitates travel arrangement of GM both business and vacation trips.

Prepares and facilitates relevant reimbursement and liquidation in reference to GM’s expenses.

Promptly screen and distribute incoming email to department concerned and respond whenever appropriate.

Maintain efficient filing system both hard and soft copies. This includes confidential letters and documents for easy reference and rapid retrieval of information.

Monitor Executive Committee attendance sheets.

Establish and monitor leave plans of Executive Committee

Recorded minutes of the meetings.

Coordinated relevant matters to the office of Owner representative(s) and ensure that it is handled or addressed efficiently.

Wrote and drafted letters and emails on behalf of the GM whenever deem necessary.

Facilitate request and monitor General Manager’s office supplies requirements.

Performed other tasks as assigned.

December 2009 – February 2010 Diva Maldives Maldives Diva Maldives recognized as Most Romantic Destination 2010 by Tripadvisor, Naiade Resorts flagship property, Diva Maldives has been recently awarded as Best Island Hotel 2010 by Villegiature Prize Paris. A five star luxury resort located on one of the South Ari Atoll largest and most beautiful islands, Diva Maldives has captured a worldwide attention by offering a diverse, intimate, alive and authentic atmosphere. Phone +639*********

E-mail :

************@*****.***

12th / 9th Street Villamor

Pasay City Philippines

Personal Assistant to General Manager

Maintained calendars; scheduled and coordinate appointments of the GM.

Coordinate and facilitate GM’s travel arrangement for GM business and leisure trips.

Prepares welcome card in various languages in coordination with respective Guest Relation officers.

Wrote and drafted correspondence, reports, documents and other written materials.

Reviewed incoming correspondence; initiated replies as appropriate; routed matters requiring action by staff or other departments and followed up to ensure actions were completed.

Recorded and transcribed minutes of meetings.

Received calls and greeted visitors, took and relayed messages, responded to requests for information; provided information and directed callers/visitors to appropriate individuals.

Maintained and created files and record keeping systems.

Sorted, labeled files and retrieved documents and other materials.

Coordinates most of the time with Owner representatives regarding various matters and ensures it is accomplished.

Prepares Manager on Duty schedule in coordination with Resort Manager.

Performed other tasks as assigned.

Other tasks assigned

Collecting guest comments and make a statistical record. Revert to each guest comments by coordinating to relevant departments. Ensures that department concerned establish action plan for those comments or issues that need to be addressed.

May 2009 – December 2009 Marriott Hotel Manila Philippines Marriott International, Inc. (NYSE: MAR) is a leading lodging company with more than 3,200 lodging properties in 66 countries and territories. The company is headquartered in Bethesda, Maryland, and had approximately 146,000 employees at 2008 year-end. It is ranked as the lodging industry’s most admired company and one of the best companies to work for by FORTUNE®, and has been recognized by the U.S. Environmental Protection Agency (EPA) with the 2009 Sustained Excellence Award and Partner of the Year since 2004. Executive Assistant to General Manager (Opening Team)

Act as temporary in charge of MARCOM (marketing communication) for 2 months by ensuring that the hotel collaterals are in accordance to the standard set up by the hotel and at the same time coordinating the printing aspect of it with the relevant printing company.

Assisting the HR Department in terms of facilitating the work permit of expatriates’ associates as well as opening of their respective payroll bank accounts. In addition, assisting them in reference to payroll requirements.

Prepare and facilitate relevant claims of all associates at the opening phase of the hotel.

Deal and coordinate with relevant suppliers of office furniture’s and ensuring that it is set up on respective offices.

Promptly receive and screen incoming telephone calls to the Manager, providing friendly and professional greeting, taking messages as appropriate, and eliciting necessary information to allow timely and accurate responses. Respond where appropriate.

Remain aware and update General Manager Schedules.

Promptly screen and distribute incoming email, responding where appropriate.

Provide accurate word-processing support by composing and/or editing a variety of documents. This includes many highly confidential correspondence, memoranda, contracts and proposals.

Develop and maintain well organized filing system that permits easy reference and rapid retrieval of information.

Arrange travel, hotel, and car reservations and prepare itinerary, both corporate and personal for the Manager.

Coordination of travel and accommodation.

Providing detailed reports, charts, presentations as required

Perform addition functions as directed or assumed on personal initiative. Nov 2006 – Nov 2008 Mövenpick Hotel & Resort Al Bida’a Kuwait Mövenpick Hotels & Resorts is an international Swiss premium hotel chain active in the 4- and 5-star resort hotel and business/airport hotel markets. With 55 hotels and 13'274 rooms in 20 countries, it serves over 5 million guests per year. Mövenpick Hotels & Resorts employs more than 10'000 employees with a geographic focus on the European metropolitan centres, the Middle East and Africa.

Executive Secretary to General Manager (Opening Team)

Act as temporary in charge of HR Department during the absence of the HR Manager (one month)

Prepare LOP’s (Letter of Proposal, “contracts”), receiving and screening of various CV’s.

Facilitate the arrival of Executive Committee and Department Heads

Participate on the snag inspection of all the guestrooms and consolidate the snagging report to be submitted to the project department.

Assist on the arrival of the Regional and Corporate Office higher management in preparation of the opening

Assist in setting up the offices and rooms of Executive Committee and Department Heads on the opening phase of the hotel.

Establishment of proper correspondence, memoranda, reports and forms including those of confidential nature.

Maintaining a filing system for divers data, memorandum and correspondence:

on the PC’s hard disk

within filing system GM’s office

Establishment of proper correspondence, memoranda, reports and forms including those of confidential nature.

Answering and channeling phone calls, arranging and reminding appointments for GM.

Receives and screens office callers and visitors schedules and sets up appointments.

Receives, opens, sorts all incoming mail; dispatches outgoing mall.

Sees to proper handling, use and maintenance of office equipment and supplies; sees to cleanliness and maintenance of own area and GM’s office.

Administers the distribution, filing and necessary information flow of the Duty Manager Reports.

Performs duties common to all Department Heads and other duties as maybe assigned

Establishes in co-ordination with the Resident Manager the monthly planning of the Department Heads duties.

Administers the gathering of necessary data in order to establish weekly attendance forecast for Department Heads; working days and day off for GM’s overview.

Does necessary corrections if needed and informs the GM on changes.

In house guest letter to be established on regular basis together with Rooms Division Manager or F & B Manager (if applicable)

Makes sure that all memos are channeled through the GM’s office in order to check the “copies to” and to inform the necessary departments if not already made.

Keeps trace for daily briefings re : follow up and important information ; to be prepared for the GM

Makes on a regular basis proposal to General Manager about new ideas, internal problems, etc.

In absence of the General Manager she establishes in form of short notes daily reports about major happenings in the hotel for his information.

Is familiar with all related company Corporate Design (CD) matters (frames, fonts, logos, etc.)

Feb 2004 – Sept 2006 Raffles Hotel Le Royal Cambodia Raffles Hotels & Resorts Distinguishing itself by the highest standards of products and services, Raffles Hotels & Resorts is a collection of luxury hotels located in key destinations around the globe, including Singapore, Beverly Hills, Beijing, Hamburg, and Montreux, Switzerland. Across Europe, Asia and the Caribbean. Ranked second amongst the Top 10 International Hotel Chains in the prestigious Business Travel Awards 2006 by influential readers of Condé Nast Traveler

Executive Secretary to General Manager

Provide full range of administrative support to the General Manager

Send, receive, screen, route and file correspondence / documents and maintain effective follow up system

Maintain an effective office filing system, both hard and soft versions

Arrange appointments and maintains the General Manager’s calendars, receive visitors, place and screen telephone calls and emails

Type and draft documents, reports and correspondence as directed and organize database for accessibility of documentation.

Keep up to date data base on all relevant individuals and institutions, including their coordinates and a mailing list.

Make local and international travel arrangements as well as travel claims for the General Manager

Take minutes of the meetings

Undertake other duties as assigned by the General Manager Exposure in Front Office Department, Rooms Division and Quality and Standards (June 2006 – Sept 2006)

Inspection of expected VIP and non- VIP room arrival in terms of the quality of room, packages, amenities, equipment, welcome letters and cards, flowers if it in accordance to the established standards. Relevant reports will be prepared to send to the Department Concerned.

Inspection of the quality, cleanliness, and insurance coverage of 9 hotel cars

Assisting shops and showcases in the hotel in terms of sales, quality of the items, cleanliness, operation hours, contract, payment of rents, queries of various guest(s). Consequently, to submit relevant reports on monthly basis.

Monitoring minimum operating guidelines (MOG) of each department in relation to annual audit done by GAP Analysis International. As well as the implementation of the corrective measure for relevant departments

Establish room standards for all room categories including suites in reference to GAP result and MOG.

Organizing Mystery Shopper once a month as added tool to monitor and upgrade the quality and standards of the hotel.

Exposure as Interim Accounts Receivable Officer (June 05 to Jan 06)

Receives and receipts cash items and third party payments; posts and reconciles payments to ledgers. Posting of payments to the system (Fidelio)

Review credit balances, refunds, adjustments, and claim denials, reconciles, corrects and applies adjustments to billing records

Follow-up payments from the corporate and travel agencies

Ensures strict confidentiality of financial records Exposure in Spa Operations Department (Dec 05 to Feb 06)

Maintaining and updating the database of Spa.

Process the application for new membership and renewal for the existing members.

Handles various queries of guests personally and through correspondence.

Process almost 200-membership invitation for US Embassy staff. Exposure in Property Services Department (Aug 04 to Nov 04)

Re-design and upgrade the Administration aspect of the department especially in terms of filing.

Establish procedure in terms of monitoring guestroom(s) key and master key

Establish checklist for room and property inspection especially for preventive maintenance

Collate and evaluate submitted quotation of suppliers March 2003 – Sept 2003 Seng Enterprise Co., Ltd Cambodia Company involve in Construction, Engineering, Development, Trading and Financing.

Administration Officer

Administration process including filing and mailing.

Office management

Procurement.

Prepare progress report as well as progress claims of those awarded projects.

Prepare and consolidate data pertaining to the application to pre-qualify based on the invitation to bid.

Prepare quotations, purchase orders, pro-forma invoices, packing list, delivery receipts, and variation orders.

Assist in preparation of bid documents and bill of quantities for those bid projects.

Assist in managing logistic support.

Assist in personnel administration and management, including recruitment, selection reports, and staff leaves records, etc

Prepare Letter of Credit application, and coordinate to broker regarding documents and other requirements for the release of the imported materials from custom. August 2002 – Jan 2003 Royal Group of Companies Cambodia The Royal Group of Companies is a strategic investment holding company starting business in 1990, the Royal Group of Companies has grown in to abroad business conglomerate with interests in Media, Telecommunication Banking and Finance, Hotel and Resort, Import and Export, Lotteries, Property Development, Aqua farms and Agriculture.

Administration & Human Resources Manager

Implementation of company policies of Royal Group from staff level to Managers and General Managers, as well as the Employee Code of Conduct among each employees and its subsidiaries.

Providing quality support service leading to the continued efficient personnel leading to acquiring and maintaining the best people for the company.

Effectively managed and maintained 201 Files of staff and its subsidiaries

Handling employee benefits questions, recruiting, interviewing, and hiring new personnel in accordance with policies and requirements that have been established in conjunction with top management.

Oversee the hiring and separation of employees and supervise various works of personnel staff.

Collect and examine detailed information about job duties to prepare job descriptions, which explain the duties, training and skills each job requires.

Designing and administering benefits programs continuous to gain importance as employer – provided benefits account a growing proportion of overall compensation costs, and as benefit plans increase in number and complexity.

Conduct and supervise training and development programs for employees to improve and to develop employee's interpersonal skills.

Maintain interface with departmental and its subsidiaries personnel to coordinate operational activities to ensure adequate manning, space and facilities, coordinate purchasing, maintenance and renovation activities for the departments, administer a program of property management and accountability.

Serve as departmental liaison with administrative and professional personnel concerning policies and procedures, personnel administration, grant administration, and budgetary preparation and control.

Provide and maintain accommodation and other facilities including plant and equipment

Administer salaries and determine leave entitlements. April 2000 – Feb 2002 Festival Supermall (Filinvest Land, Inc) Phils A four-tiered 200,000 square meter complex located at the sprawling and vibrant Filinvest Corporate City in Alabang is acknowledged as the first theme mall in the Philippines. Since it opened in May of 1998, Festival Supermall has become one of the more popular malls in the southern part of Metro Manila. Tenant Relation and Administration Coordinator

Liaison between tenant and administration office in reference to operational and provides the same with information regarding house rules, policies and procedures including government regulations on

permits and licenses.

Conducts orientation / briefing and regular monitoring with other departments.

Maintains a harmonious relationship with tenants and ensures their satisfaction through constant and proper communication and efficient delivery of basic services stated in the Lease Contract.

Enforces the provisions of the Contract of Lease, house rules, policies and procedures to ensure smooth and orderly day-to-day operations of both tenants and the mall.

Conducts pre-operation briefing of house rules to tenants starting their store operations.

Monitor and coordinate all tenants operational requirements and ensures proper recording and tracking of the said requirements

Ensures the day-to-day requirements related to maintenance, security and services.

Actively participates in the planning, development and implementation of action plans that would increase tenants and satisfaction.

Prepares monthly accomplishment report of activities under my area of responsibility and submits to the Operation Division Manager.

March 1999 - April 2000 Peerless Integrated Services, Inc. Phils

(ISO 9002 Certified)

Technical Assistant & Administration Coordinator

Assisting the General Manager to lead the office staff and project personnel towards achieving the goals of the company

Coordinates activities and functions of offices, departments in semi-military type order

Checks Monthly Progress Report (MPR)

Assists the GM with regards to the office management proper implementation of the policy on each department

Training and develop programs for office staff, staff of management and control for business volume expansion, and preparation of job descriptions, staff assessments and promotions.

Monitoring of weekly recruitment progress, and accomplishment report

Interview job applicants

Conduct orientation programs for new employees.

Administer salaries and leave entitlements

Review and answer correspondence

March 1998 - March 1999 Pearl Plaza (La Perla Industries) Phils Administration & Purchasing Officer

Checks delivered and undelivered supplies needed by the project

Prepare Purchase Orders (P.O.) for general contractor's, owner supplied materials

Schedules purchases and delivery materials

Prepare delivery receipts, gate passes, transmittals to be brought outside the office or plant

Updates files of purchase orders, purchase requisitions, materials, receiving report

Correspond with foreign suppliers and request indent quotation for imported materials

Prepare Letter of Credit application, compute taxes and duties for materials being imported

Coordinate with broker regarding documents and other requirements for the immediate releases of the imported materials from custom

Records all imported materials, including details on unit cost, freight charges

Updates the award notice of tenants for management approval

Collation of plans and designs of tenants.

Records all communication with tenants and prepares response to all correspondence.

Disseminates information to store tenants about new policies / procedure or changes in house rules through circulars or memorandum.

Prepare annual estimates of expenditure, maintain budgetary and inventory controls and make recommendations to management

Seminars and Trainings attended:

1st Phase (1 months) Train the Trainer workshop

Skills and Data Analysis September 2001

Customer Service Supervisory August 2000

Building Telephone Culture March 11, 2000

Hands on Training PowerPoint March 09, 2000

Work Values February 26, 2000

Chart of Accounts February 19, 2000

Files and Records Management September 18, 1999

Seminar Exclusive for Technical Assistant June 09, 1999 Managing Quality May 1999

Time Management July 1998

Problem Solving and Decision Making August 07, 1998 Leadership Seminar April 1998

Awards received

The following were the awards received during the tenure of employment at Peerless Integrated Services, Inc (ISO9002 Certified) Corporate Culture Winner (Employee of the Year) December 2000 Most Quality Oriented Employee of the Year December 2000 Finish It Today Employee of the Year December 2000 Most Disciplined Employee of the Year December 2000 2nd Best Thesis: Post S & T Caravan for Poverty Alleviation Benchmark Survey: Needs Assessment & Development in Brgy. Isla, Pangil, Laguna Philippines Education 1994 – 1998 Colegio De San Juan De Letran Philippines Bachelor of Arts Major in Economics

Vice - President for External Affairs of Letran Economics Society Languages English, Tagalog, basic khmer

Computer skills Windows 98,2000 (Office 2000, such as excel, word, PowerPoint, access, lotus notes, Fidelio and Opera) knows how to use e-mail and surfing the internet Birthday July 17, 1977

Civil Status Married

Note : References are available upon request.

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