Customer Service Sales Associate who attained 55% revenue increase

MS. JOE BACON

Joe Bacon

Customer Service Sales and Lead

Jacksonville, Fl. 561-***-****

*****@*********.***

A little about me

Due to the Covid-19 Pandemic I am going back to what I love- Customer Service and Sales. I believe in first call resolution with customers. No one wants to be pushed to different cues for help, so I feel that it is my job to learn billing, technical, sales & everything I can about my company to make sure their call with me is an enjoyable one. Outstanding customer service, listening, problem resolution, communication and organizational skills have been number one in my customer service sales jobs. I am a scrappy self-starter, a multi-tasker, and a quick learner.

Professional Experience

Freelancer {California} 03/14- present

Customer Service, Sales & Event Services Jax, Fl. & Oakland, CA.

● Customer Service for Zenefits – made insurance calls to carriers and customers about new accounts

● Customer Service for Tulip Cremations – incoming calls about burial creations questions and setting up accounts

● Project management with the buy and sale of homes, bird-dogging and gathering of paperwork

● Customer service and administration for client relocation from start to with all travel assistance

● Alain Pinel Realty for 3 years along with Realty One & Ben Shapero Homes for 6 years (marketing) Black Girls CODE (Non-Profit) 05/14- 11/15

Events Coordinator/ Office Admin Oakland, CA.

● Customer Service of parents and companies ordering Branding product

● Assisted in the growth from 2 offices to 9 offices in the U.S.

● Organized and executed events for all 9 chapters

● Assisted with volunteer recruitment & management

● Hosted Hackathons while being a parent wrangler

● Personal Assistant to the Founder

● Salesforce

Tanium Inc. 04/15- 7/15

Facilities Coordinator (3 months Contract) Emeryville, CA. United Health Group/OptumRx 03/13- 08/13

Customer Service Lead/Pharmacy Jacksonville, Fl.

● Assisted Supervisor with escalated calls from clients and team issues

● Spoke to 100-120 prescription clients per day

● Maintained accounts for the pharmacist for online orders and deliveries

● Verified client’s insurance for prescription re-fills

● Problem Solving

● Team Lead for 16 customer service agents

● Got engaged and moved to California, now I am back in Jacksonville as of 9/2020 MS. JOE BACON

Comcast 03/10- 12/12

Customer Service Sales Lead/ Residential West Palm Beach, Fl.

● Handled 100+ inbound calls on a daily basis for the Palm Beach area

● Assisted customers with new Install set-up and upgrades for cable, internet, and home phone

● Handled general account inquiries, up selling, organized sales orders and billing questions

● Established customer first call resolution, by handling irate/angry customers in a professional manner Exquisite Care / Home Mortgage Experts 07/06- 03/09 Executive Assistant/ Production Assistant West Palm Beach, Fl. America Online 01/01- 12/05

Customer Service Sales Representative/Trainer Jacksonville, Fl.

● Sales, retention, and training

● Helped clients with billing issues, technical help with high speed internet and maintained retention

● Top 5% in first call resolution & WINNER of The Haskell Award for volunteerism

● Sold computers, software & signed up new client services Associated Builders & Contractors 03/00-12/05

Program Coordinator Jacksonville, Fl.

● In charge of the daily functions of the non-profit

● Organized fundraising events by way of golf tournament, skeet shoot or monthly luncheons

● Planned weekly board members meeting at the office & maintained office expenses

● Upkeep of the apprenticeship school and portage charts to be used for employment later

● They sent me to trade school to become a Master Trainer with the NCCER to teach classes at the trade school when teachers were absent

● Became part-time when I went to America Online because they wanted to keep me on staff Education

Clarkston High- Business Atlanta, Ga.

FCCJ- Business Administration Jacksonville, Fl.

Udacity- Currently enrolled 2019 Online

Contact Tracer for Covid-19 John Hopkins Medicine 2020 Online Private Money Mortgage Broker Secured Investments Online Publications

Author- 7/1/16 “30 Things that Scare Women about themselves!” Author- 12/16/16 “The Battle Book”

MS. JOE BACON

References and Community Involvement

Community Involvement

East Oakland Collective Homeless Advocate- taking homeless off the streets 2017 thru Present Black Girls Code Non-Tech Volunteer- Since May 2014 thru Present Museum of Children’s Art Volunteer Coordinator- Downtown Oakland 2017 thru Present All About Me Administrator- children with Autism Advocate- since 2009 thru Present Autism Speaks Volunteer- children with Autism- since 2010 thru Present Multiple Sclerosis Society Volunteer- since 2012 thru Present Super Bowl Host Committee Volunteer Coordinator– since 2005 thru Present Florida Advocate for Domestic Violence- teenagers and adults since 2002 thru 2013 Governors Club Member 2006 thru 2014

Haskell Award winner 2004- for philanthropy

Board Member of Ballet Florida 2005/2006 until 2007 Dolphins Foundation- since 2009 until 2014

References

Robert Brooks 904-***-**** ********@*******.*** Friend of 20 years Paul Austin 404-***-**** *******@**************.*** Employer from Exquisite Care- known 15yrs Leah Gahagan 646-***-**** ********@*****.*** Regional Office Manager Granular- known 2 yrs Paul Schafranick 561-***-**** ********@***.*** Owner Home Mortgage Experts-known 15yrs

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