Security Officer Customer Service

Ryan Fuss

**** ***** **** **., *** Vegas, NV ****9

702-***-****

*********@*****.***

Professional Summary

Personable leader experienced in overseeing guest and employee safety. Creative problem solver with customer service management experience. Casino security officer trained in report writing, dispatch, and bike patrol.

Skills

• Incident Report Writing

• Conflict resolution

• Customer Service

• Security Dispatch

Certifications

• CPR

• AED

• Security Defensive Tactics

• Security Bike Officer

Work Experience

Security Officer Jun. 2018 - Present

MGM Grand

• Patrol and monitor the property to ensure a safe environment

• Resolve guest conflicts and create positive guest experiences

• Act as first responder in emergency situations

Assistant Manager Apr. 2015 - Jun. 2018

Yogurtland

• Supervised over 10 shift employees

• Created weekly and daily employee schedules

• Monitored inventory and machinery to ensure

Team Member Mar. 2014 - Mar. 2015

Gyro Time

• Maintained high level customer service during fast paced operations

• Communicated clearly with customers and management

• Utilized point of sale system to handle customer payments

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