Sales Front Office
Resume:
Lillian Deleon
Spring, Texas, 77373
*******.*.******@*****.***
QUALIFICATIONS SUMMARY
Highly skilled, qualified, and self-motivated professional who has comprehensive experience in delivering and implementing business solutions.
Results driven with strong analytical and resolution skills.
Solid understanding of MRP principles, Process Flow, Capacity Analysis, JIT, Lean, and Six Sigma.
Excellent PC skills – Microsoft products – Word, Excel, PowerPoint, Access. Strong SAP knowledge. Also experienced in JD Edwards, SharePoint, BI Reporting, and Train Caster
WORK EXPERIENCE
BIG D SERVICES REMODELING & PLUMBING, SPRING, TX
Project Scheduler, Nov 2015 to Present
Schedule residential remodeling and plumbing projects. Coordinate arrival of supplies, contractors, and material to scheduled projects in a timely manner and with the least amount of disruption to customer’s personal schedule. Collaborate with inspectors, contractors, and customers to keep project on schedule. Arrange walk-throughs with customer and form agreement on punch list items.
Close out projects and issue warranty certificates to customers.
FMC TECHNOLOGIES, INC., Houston, TX
SDS WR Master Production Scheduler/ Production Control Supervisor, Nov 2007 to Nov 2015
Generate a Master Production Schedule of end-items for all backlog and forecast projects across the site (the Basis for Planning – BfP) which is balanced with the capacity of the in-house production facilities and the availability of externally sourced materials. Collate all issues effecting out ability to meet the existing Master Production Schedule, and work as part of the delivery team to seek resolutions. Provide input to the production teams and the supply chain teams to help build the required capacity to achieve our long term strategic plans.
Review processing schedules or production orders to make decisions concerning inventory requirements, staffing requirements, work procedures, or duty assignments, considering staffing limitations and time constraints.
Review operations and confer with engineering, assembly manager, and project team to resolve production or processing problems.
Develop and implement production tracking reports to analyzing production delivery and detect throughput problems.
Hire, train, evaluate, or discharge staff or resolve personnel grievances.
Prepare and maintain production reports.
Help in coordinating yearly Production Order & Service Order WIP inventory.
Coordinate departmental Team Building Events.
Project Planning Lead, Jun 2010 – Feb 2014
Monitor sales staff performance to ensure that goals are met.
Hire, train, and evaluate personnel.
Provide staff with assistance in performing difficult or complicated duties.
Plan and prepare work schedules, and assign employees to specific duties.
Attend company meetings to exchange product information and coordinate work activities with other departments.
Prepare sales and inventory reports for management and budget departments.
Production Control Planner, Jul 2009 – Jun 2010
Distribute production schedules or work orders to departments.
Arrange for delivery, assembly, or distribution of supplies or parts to expedite flow of materials and meet production schedules.
International Project Planner, Nov 2007 – Jul 2009
Monitor or track project milestones and deliverables to ensure adherence to budget, schedule, and scope. Schedule the project in logical steps and budget time required to meet deadlines.
Take actions to deal with the results of delays.
STARPAK, INC., Houston, TX
Production Planner, Sep 2006 – Nov 2007
Distribute production schedules or work orders to departments.
Compile information, such as production rates and progress, materials inventories, materials used, or customer information, so that status reports can be completed.
Provide documentation and information to account for delays, difficulties, or changes to cost estimates.
HOME FRAGRANCE HOLDINGS, INC., Houston, TX
Production Planner / Tank Scheduler, Jun 2005 – Sep 2006
Plan production of various lines using a MRP system. Schedule the efficient use of tanks used at each line in the company. Create and analyze reports to determine cause of shortages, manage tank availability, and reasons for past due work orders.
Revise production schedules when required due to design changes, labor or material shortages, backlogs, or other interruptions, collaborating with management, marketing, sales, production, or engineering.
Record production data, including volume produced, consumption of raw materials, or quality control measures.
Distribute production schedules or work orders to departments.
PARADIGM PLASTICS, Houston, TX
Customer Service Manager, Aug 2004 – Jun 2005
Manage the customer service department. Create and improve processes that affect the flow of information from sales to production and to and from each department within the company. Create and analyze sales reports. Track and manage commissions to salesmen. Create and maintain a customer complaint database.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
Refer unresolved customer grievances to designated departments for further investigation.
Check to ensure that appropriate changes were made to resolve customers' problems.
Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Schedule production at multiple plants. Manage and maintain inventory levels for the company and distributors.
LSI INDUSTRIES, Houston, TX
Production Planner for Architectural Graphics, Sep 2001 – Aug 2004
Planned sequence of fabrication, assembly, installation, and other manufacturing operations for guidance of production workers.
Distribute production schedules or work orders to departments.
. Expedited operations that delayed schedules and altered schedules to meet unforeseen conditions. Prepared and analyzed production & MRP reports.
Establish and prepare product construction directions and locations and information on required tools, materials, equipment, and quantity of workers needed, and cost projections.
Provide documentation and information to account for delays, difficulties, or changes to cost estimates.
Account Coordinator
Analyzed sales reports to determine sales trends resulting in better forecasting, increased production, and increased sales. Served as liaison on assigned accounts by providing efficient lines of communication between Account Managers and production team resulting in increased quality awareness and efficient follow-up on all accounts. Processed assigned sales orders ensured customer satisfaction, appropriate inventory levels, and budget controls are met. Developed account analysis reports to aide in the proposed estimate requests by all accounts managed resulting in informed and satisfied customers. Managed and maintained inventory levels for assigned accounts. Assigned accounts included Texaco, Valero, and Cold Stone Creamery.
BETTER BAGS, INC., Houston, TX
Senior Customer Service Coordinator/Production Scheduler, Mar 1998 – Sep 2001
Administration and dissemination of sales information for company, customers, and brokers. Evaluated and analyzed trends in purchases resulting in better product management and increased profits. Provided outstanding customer service resulting in open communication between the organization and the customer. Monitored and maintained inventory levels needed resulting in optimum product production, timely shipping, precise billing, and satisfied customers. Scheduled production for Mexico plant and local plant budget control, front office management; included training and developing front office personnel
COAST-TO-COAST FLOOR COVERINGS, Magnolia, TX
Administration Manager, Dec 1996 – Dec 1997
Customer service, word processing, administration of all proposals, contracts, and expense reports. Domestic and international purchasing, accounts payable, accounts receivable, payroll administration, and general bookkeeping. Performed final inspections of completed jobs
TELXON, Houston, TX
Quality Auditor, Apr 1994 – Jan 1996
Performed process and final inspection audits resulting in a reduction of failure rates of units. Generated and analyzed progress reports of each assembly line
Shipping/Receiving & Inventory Control, Jun 1993 – Mar 1994
Received units in an international database. Packed and shipped units using the FedEx Powership, UPS Manifest, and Airborne, Express Libralink. Stocked units into inventory using an alphanumeric system and entered location into the company’s system.
EDUCATION
Jersey Village High School, Houston TX
High School Diploma, May 1993
Houston Community College, Houston TX
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