Office Assistant Customer Service 28 years

Linda Williams

Customer Service Representative / Office Assistant

**** ****** ********** ***** - *****, GA 31204

********.*******@*****.*** - 478-***-****

Work Experience

Economic Support Front Lobby Specialist

Department of Family and Children Services, Macon, GA June 2017 to March 2018

Responsibilities

Help client with processing applications online in the office. Advise of appropriate criteria and policies consistently according to established guidelines. Records and evaluates personal and financial data obtained from individuals.

Customer Service Rep II- Child Protective Services Call Center Department of family and children Services, Macon, GA June 2014 to July 2017

Responsibilities

Interface with reporters via inbound calls calling to report child abuse and child neglect, Input information in central data base, interview reporter gain information pertaining abuse or neglect forward information to case manager for further review. The ability to use customer service skills to actively listen to customer concerning abuse or neglect.

Accomplishments

Impact reporters in providing information regarding children who are in need from abuse and neglect Skills Used

Excellent oral, written, presentation and interpersonal communication skills EBay Sale/Service Representative

Convergys, Utah

June 2013 to June 2014

Interface with customers via inbound or outbound calls or the internet for the purpose of selling complex products and services handle various information & customer services Skills Used

excellent customer service

Private Duty Caregiver

Private Duty, Macon, GA

June 2010 to April 2012

Assist patient with daily activities; housekeeping, shopping, meals, medication, dressing, transport to and from doctor’s appointment, companionship

Office Assistant

A T & T, Macon, GA 2007-2009

Office Assistant

Microsoft office experience general office duties, fax, copying, answer phone, schedule meetings, mail sorting, report all maintenance issues in building Daily report executive complaints to area supervisors for repair. Responsible for day to day office administration duties, quickly and effectively solve customer challenges

Certificate

Child Protective Services Keys Training

Department of Human Resources Child Protective Services Intake Communication Center 2016

Certificate in Administrative Medical Assistant

Central Georgia Technical School -

Macon, GA

Skills

Strong proficiency in the use of Microsoft Office Suite and standard software applications typically used in a corporate office environment

Awards

Presidential Customer Service Award

January 2007

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