Customer Service Store Manager

NISHA SHARMA

Los Angeles, CA

PROFESSIONAL SUMMARY

Achieved customer service and quality goals, positively impacting business performance, provide escalation support. Honed management skill through business management degree trained in managing group and setting goals, providing directing and overseeing plan of action, able to lead motivate and train teams, outstanding services and ensure procedural compliance, proven problem solving skill, knowledge of balanced score and managed staff.

US MILITRY EXPERIENCE-

ARMY RESERVE

JOB TITLE - SUPPLY SPECIALIST OCT 2019 - PRESENT

EDUCATION

Diploma- Post graduation diploma in business management - GNTU University – Amritsar, Punjab (2012) Graduation – Bachelor of Science in economics (B.SC in economics) Computer Science - GNTU University – Amritsar, Punjab (2011)

Database Management, Information Technology

CUSTOMER SERVICE AND STORE MANAGER:- 3 YEARS EXPERIENCE IN REAIL

JULY 2016 - OCT 2019

Accounts payable

Cashier experience

Sales associate

Sales experience

Face to face customer service

Multiple call handling experience

Invoice handling

TRAININGS & EXPERIENCE

Good Knowledge and Experience: Module - SAP FI/CO

•GL, New GL, AP, AR, Asset Accounting, Bank Accounting, Tax, foreign exchange, dunning procedure.

•Worked on areas of AP, House Banks and Automatic Payment program (APP).

•Involved in optimizing bank details for wire payments, check lots, void reason codes and clearing inter-company vendor/customer open items.

•Configured customer account groups, tolerance groups, performed credit management, account assignments, defined various payment terms as per the client specific requirements for Accounts Receivables.

•Bank master data, and House Banks for the payment program.

•Made settings for the Dunning procedure and configured the dunning procedure.

•Configured setting for revaluation of fixed assets, normal depreciation run.

CORE QUALIFICATIONS

•Account payable Accounts receivable

•Asset accounting

•g/l accounting

•Manager experience Purchasing summary Customer service and sale inventory and ordering cash report pay role

•Cash management

•Human Resources Communication

•Front office and paperwork Sales Experience

•Customer service

•Sales experience

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