Customer Service Software

Objective

I would like to utilize the knowledge I have obtained in my decade long period as an education student as well as the experience I have accumulated as a professional in all avenues of my career. With my strong management techniques, highly effective communication skills, excellent customer service skills, and an unparalleled work ethic, I believe I can be an asset for any-sized organization. Taking into consideration my diverse skill set in computer software/hardware, software development/engineering, and troubleshooting skills and in conjunction with my education career, I would like the opportunity to display my capabilities in the Information Technology field.

Experience

Northern Light Health/TAMC, Presque Isle, Maine

Emergency Vehicle Operator May 12, 2019 – Present

Drive/Operate Ambulance

Radio Operations during transport

Sanitize/Disinfect/Clean Ambulance

Restock Ambulance after call

The Northern Lighthouse Inc, Caribou, Maine

Behavioral Health Professional/Residential Counselor September 2013 – Present

nProvide counseling to children, teenagers, and adults

nProvide behavioral management techniques to parents and/or guardians

nRegular and consistent crisis management to children, teenagers, and adults

nTeach teenagers and adults independent living skills and adult living skills

nCounsel teenagers, adults, parents/guardians with traumatic backgrounds

Balance BPO, Presque Isle, Maine

Director of Information Technology December 2011 – March 2013

nBuilt/Maintained/updated multiple servers for two (2) separate companies

nConfigured switches, hubs, and routers for multiple networks

nSetup and diagnosed wired (RJ 11, RJ 45) and wireless networks (LAN, PAN, WAN)

nSetup, monitored, and troubleshooted problems over VoIP (Voice over Internet Protocol)

nDiagnosed and corrected hardware/software issues with Windows, Apple, Linux, Unix Operating Systems

nWrote software packages using HTML, CSS, MySQL, and Java Programming Applications

nWeb Design experience using HTML, JAVA, and CSS

nExperience creating Remote Access Applications connections, troubleshooting, and correcting connections

nAdding/Removing/Editing in Windows Active Directory Console

nExcellent Customer Service Skills

nExperience with creating, troubleshooting, and diagnosing Computer Telecommunication errors

nBuilt and maintained inventory management system to keep track of all hardware utilized

nManaged multiple software clients including Bethesda Softworks, integrated software packages with developers

nProficient skills in Command Prompt Systems, Pseudo Commands, and Registry Modification

nBuilt, maintained, and troubleshooted IT Infrastructure including networks of PC’s, servers, VoIP, Switches, and Access Reader software packages

nAssisted with maintenance and troubleshooting with multi-state IT Infrastructures

nAssisted with troubleshooting and diagnosing DDOS (Distributed Denial of Service) attacks globally

nCreated, diagnosed, updated, and maintained digital phone (VoIP) software errors both on site and out of state via Remote Access software

Education

Walden University August 2015 - Present

Master’s in Software Engineering

MMG: Work Study Decemeber 2009 – May 2010

Computer Information Systems Department

HUSSON University September 2008 – May 2010

Bachelor’s Degree in Computer Information Systems

Northern Maine Community College September 2006 – May 2009

Associate degree in Computer Electronics

Pending

University of Maine at Presque Isle January 2016 - Present

Bachelor’s Degree in Psychology/Social Work

Northern Maine Community College January 2017 – Present

Emergency Medical Services

Northern Maine Community College

Nursing January 2019 – Present

Skills

Experienced with troubleshooting Apple, Linux, Unix, and Microsoft branded technologies

Computer Networking/Maintenance: Switches, Servers, Routers, and Troubleshooting

Computer Programming: Java, HTML, CSS, MySQL, C++ (limited)

Exceptional Customer Service/Interpersonal-Skills

Experience in Remote Applications via Windows and Mac OS Systems

Website Design in HTML, CSS, and JAVA

Graphic Design using HTML, CSS, and JAVA

Creating, maintaining, and updating LAN, WAN, PAN IT Infrastructures

Creating, maintaining, and troubleshooting VoIP networks

Management of 100+ computers, 20+ networks, and 10+ software developers

Inventory Management and Tracking experience of over 200+ equipment parts

Vendor Management – Communication, integration, and effective processes

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