Information Technology Support Officer
Olomu Street, Yaba,
mainland, Lagos, Nigeria.
I am a Performance driven and Skilled IT Technical Support Professional who has successfully assisted end-users with diverse computer system functions such as Software/Hardware Installation and Upgrade, Troubleshooting, Configuration, Network Maintenance, Mobile App Support, Photoshop design and Peripheral Equipment problems. Provided constant and reliable Back-end support to customer transaction difficulties Familiar with security standards and usability optimization.
SOFT AND HARD SKILLS
Effective communication and Interpersonal skills
Goal oriented and Familiar with meeting deadlines
Analytical and troubleshooting skills
Installation and Configuration of various operating systems
Wireless modems/Routers and IP setup
CSS, HTML proficient
Cloud services functionality and information management
Good knowledge of database administration
FIRST CITY MONUMENT BANK– Lagos Nigeria. Feb 2019 – Present
IT Support/Client Access Officer
Overseeing daily installing and configuration of computer hardware, software and networks.
Regular monitoring and maintenance of computer systems and networks.
Performing installation and upgrades of all obsolete hardware, software and applications.
Preparing daily batch summary sheet from reports generate during transactions posting.
Reconciling accounts using various approved methods.
Preparing monthly reports which included payments, account reconciliations and financial statements.
Regular tracking and maintenance of all inventory assets.
Performing initial client assessment and analysis before commencing research process.
Resolving customer issues regarding account discrepancies.
Strengthening financial operations by conducting bank reconciliations and financial reporting
Processing all accounts payable and receivable transactions on a daily basis.
Constantly provided reliable back-end support to customers.
Walking users through step-by-step troubleshooting processes.
NEXTWORKS LTD – Lagos Nigeria. Jul 2017 – Jun 2018
IT Support Technician
Assisted in monitoring and maintaining computer systems and networks.
Constantly provided computer technical support for diverse clients.
Installed and configured computer hardware, software and networks.
Performed upgrades and installations of software.
Assisted clients with virus and malware removal and anti-virus program installation.
Oversaw the setting up account for new users.
Recommended computer products and applications that improve productivity.
Troubleshot and diagnosed all problems that poses challenge to computer system proper functionality.
Repaired and replaced peripheral devices as necessary.
Remotely performed troubleshooting processes when required.
Sensitized users on the step-by-step process for troubleshooting.
LIGHTBEARERS COLLEGE – Lagos Nigeria. Aug 2016 – Jul 2017
Ensured that all malfunctioning devices are either repaired or replaced.
Monitored and maintained all computer systems and network.
Provided technical Support for the school’s computer installations and troubleshooting.
Configured all computer hardware, software and network server.
Carried out periodic upgrades of all hardware and software
Installed anti-virus and anti-malware programs on all units of the school computer system.
Recommended computer products and applications to improve productivity
Walked users through step-by-step troubleshooting processes.
Taught Data processing and Computer Science to both Junior and senior students
EDUCATION / PROFESSIONAL DEVELOPMENT
BSc. Computer Science
Ambrose Alli University, Ekpoma, Edo State, Nigeria
CNSS (Certified Network Security Specialist)
International Cybersecurity Institute
Technical Support Fundamentals 2020
Google, Coursera “specialization”
Computer Networking (Local Area Network LAN) 2020
References available on request