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Manager Customer Service, Strategic Procurement Specialist, Accounting

Salt Lake City, UT
September 23, 2020

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Brandy Wharton

Salt Lake City UT



Management, operational and administrative support professional with diverse, cross functional skill set spanning across many industries. Excellent communication skills at all levels of an organization.

Experience in office management, purchasing/procurement, service and manufacturing operations, multi-modal transportation/logistics, project management, finance and human resources. Proficient in all MS Office Applications, Quickbooks and multiple ERP/MRP Systems including JD Edwards, Oracle, ISM/SM Plus, SAP


Medline Industries Branch Administrator 2019

Tracy, CA

Provided full administrative support across all departments, reporting to the Director of Operations

Led recruitment, screening processes and weekly new hire orientation events

Provided variey of support for daily operations of medical supply and device distribution organization

Siemens Mobility Strategic Procurement Specialist 2017 - 2018

New Castle, DE

Procurement for locomotive and rolling stock support across multiple commodities

Responsible for supplier contact for material pricing and availability, including alternative/regional sourcing and negotiations to achieve cost and value targets

Cross functional engagement to ensure execution to deliverables, data integrity and timely execution

Direct contact with engineering, commercial finance, project management, logistics and business leadership

Engaged with engineering for MRP clarification and data setup in MRP/ERP system

Supplier relationship development; ensure supplier performance deliverables

Created and managed Purchase Information Record (PIR) report to assist Procurement team:

oSet daily agenda, priorities and focus for Procurement Specialists and Category Managers

oAssign “Out of Service” and “Emergency” demand requirements to meet project needs

oReduced backlog of ~800 lines needing PIR/Material Master information to ~70 daily average

oPrioritize volume spikes to maintain demand to purchase flow and prioritization

Miller Repair Office Manager 2010-2011

Maxwell, NE

Direct customer service for agricultural equipment retail sales and service company

Responsible for financial activities including AP, AR, payroll, month/quarter and year end reconciliation

Provided bid support for owner including research and administrative duties

Shuttle Express Dispatch Agent 2008

Renton, WA

Connected customer requests to available drivers via electronic planning system

Coordinated with customer service to meet customer requirements and volume demand

We Rock, LLC Project Manager 2006-2008

Puyallup WA

Managed financial and construction projects of small business home remodel/resell startup

Provided Human Resource support across the business

Full P&L Accountability; revenue, investment, functional cost control to profit

Obtain all necessary bonds, licenses, permits; local, state, federal tax responsibilities

Managed direct reports of up to 3 crews of 4+ construction employees

Directly led the target profitability and execution of remodel/resell properties; full budget accountability

Managed rigid project turnaround time to market minimizing cost and optimize profit potential

Marine Floats Corporation Operations/Fulfillment/ 2004-2007

Tacoma WA Administrative Manager

Administrative management of marine repair/rebuild/remodel facility

Directly managed the planning, purchasing/procurement, finance and human resource activities

Daily cross functional communication with various teams, leadership and customers

Improved efficiency through process and communication across functions, decreasing rework, improving deliverable to customer

Additional Experiences:

Driver for Lyft in the Philadelphia Metropolitan area

Freelance, independent bookkeeping for small businesses

Industrial operations experience

Dispatch and transportation experience; marine, ground and air


Colorado Technical University, Colorado Springs CO

Bachelor of Science Degree in Accounting – last GPA 3.85 (re-enroll target 2021)

Associates of Science Degree in Health Administration Services – GPA 3.64

Pierce College, Puyallup WA

Small Business Management Certification

Construction Management Certification courses

Personal/Professional Summary

Success with improving bottom-line financial results, strengthening line management and field support teams and achieving aggressive performance goals

Diverse skill set: operations, finance, fulfillment, logistics and customer service

Self-motivated, self-starter; excellent communication skill set

Customer-centric; measure self and team performance based on customer expectations

Customer and employee retention, new business development

Continual improvement with supplier performance and relations

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