Front Office Customer Service
Resume:
Bansi Vajani
Technical Support Analyst - With Financial Accounting Expertise
Brampton, ON L6Y 1N8
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#readytowork
Willing to relocate to: Oakville, ON - Greater Toronto Area, ON - Mississauga, ON Work Experience
I am retiree and Want to Go Back to Work any of (IT Support, Financial Accounting, Sales Associates)
2154410 Ontario Inc - Milton, ON
December 2006 to Present
Providing IT Support and Administration of IT Department : Installation, Maintenance, Configuration, Trouble Shooting of H/W, S/W, N/W, DATABASE, Soft Ware Projects,SYSTEM OS. With excellent verbal and written communication skills · Strong analytical, organizational, incident management and problem solving skills · Have Ability to work within and meet set deadlines · Strong Understanding of Windows 7/8/10 Operating Systems and Windows 2008/2012 Servers · Previous Experience working with Networks (TCP/IP), Basic LAN/WAN knowledge · Strong Base Knowledge of Industry Standard Business Applications · Thorough understanding of PC Hardware & Software as well as Microsoft Products · Previous Experience in a Customer Service Support Role I am retiree and Want to Go Back to Work . You can put me at any suitable position in any of below mentioned functionalities in which have great experience and deep knowledge. 1 It Support ( Installation, Configuration, trouble shooting of Hardware, Software, Net Working, Database, ERP, System Admin, Server Admin )
2 Financial Accounting ( Book Keeping, Ledger Posting, ERP, A/P, A/R, Payroll, Business Analysis, Process Analysis, Cost Analysis Etc., Inventory Control, BOM, Production Analysis) 3 Sales Associates (Retail, Whole Sale, Marketing ) cash register, sales floor, ringing up guest purchases, wrapping, packaging, bagging items, customer service, stocking shelves, straightening merchandise, handling minor housekeeping tasks, maintaining dressing rooms, counting till, point of sale (POS) system
Great Satisfaction is assured by my performance.
Technical Support Analyst
IOMG INC - Toronto, ON
October 2003 to December 2006
Computer System Administration, Installation of Hard ware, Software. SoftWare Project Management,Network Administration etc.
Technical Support IT
Best Western Hotel - Erie, BC
June 2002 to September 2003
Computer System Administration.
IT Technical Support Officer
Sintex Industries - Ahmedabad India
August 1988 to May 2002
Computer System Administration. Daily Backup, User Management, Disk Space Management, Installation of Hard ware, Software. Network Administration, Total Textile ERP implementation. etc Education
Master of Commerce in Commerce Inter ICWA
Institute of Cost and Works Accountants
OCP (Oracle Certified Professional) in Oracle Database (DBA), PL SQL, D2K Oracle Corporation USA - USA
Various Certificates in System Analyst, UNIX System Administration, COBOL Programming
Computer Society of India - Ahmedabad, India
Skills
• Front Office
• Office Admin
• Office 365
• Quickbooks
• Front Desk
• Bookkeeping
Certifications and Licenses
System Analysis & Designing
January 2001 to Present
Computer Society Of India
Additional Information
Main duty as Technical Support IT/ Help desk Administrator role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests.
Major Responsibilities
Creates, maintains and administers user accounts and mailboxes Maintains file and folder security Diagnoses and trouble-shoots desktop software, hardware, or network connectivity problems at an entry level.
Takes technical direction from senior staff
Handles the procurement, installations and provides ongoing support of PCs, printers and peripherals
Provides imaging software installation services, and trouble-shoots hardware problems Writes technical documentation and manuals, and
assists with end user training Maintains inventory control and asset tagging Assists new computer users with Windows basic training on programs such as MS Outlook, MS Word and network file storage, SAP client installation, etc. Follows and complies with all Operational Procedures and Policies as outlined in the Employee Handbook.
Knowledge and Education : M.Com., Inter mediate of Institute of Cost & Works Accountants of India., Oracle Certified Professional Technical/user knowledge of Windows XP/Vista/Windows7, MS Office 2003/2007, Internet Explorer, Network Printing, File Access,
and Client/Server applications
Excellent written and verbal English communication skills Good organizational, interpersonal and problem solving skills Functional understanding of MS Exchange Server
Solid Knowledge and understanding of Active Directory Ability to uphold confidentiality
Demonstrates the ability to work effectively in a team environment Ability to work overtime to meet customer needs
Contact this candidate