Air Force Operations/Logistics Superintendent, Defense Bus Dev Mgr

DWAYNE ADKINS

*.*.********@*****.*** *** KENYON CT. GRANBURY, TX 76049 +1-615-***-****

MANAGER, DEFENSE BUSINESS DEVELOPMENT

• Manager of Business Development • 8 Years leading company in US & Foreign Military and Commercial Sales • Managed Foreign Military Sales for Aerowing • Exhibited and Presented at all Military Trade Shows • Developed & Conducted Aviation Specific Equipment Training for DoD and Lockheed Employees • Computer literate MS Office, CRM, etc. • Military Aviation Operations / Logistics Superintendent • Top Secret/SCI, DCID Security Clearance PROFESSIONAL EXPERIENCE

SELF EMPLOYED – SEMI RETIRED 2019-PRESENT

BUSINESS DEVELOPMENT CONSULTANT: Working with an international company to establish a business relationship in the sales of aviation maintenance equipment to US Military organizations.

• Coordinating with aircraft special project offices to establish solutions to equipment electronic security concerns and other equipment maintenance issues associated with international equipment sales to the DoD

• Identify operational test and evaluation criteria used to evaluate new aviation maintenance equipment

• Solution based approach, ensuring equipment meets customer requirements and needs

• Maintain liaison relationship between manufacturer and government representatives on requirements AEROWING, NASHVILLE, TN 2012 – 2019

MANAGER, DEFENSE BUSINESS DEVELOPMENT & SUPPORT: Coordinate support with DOD, USAF Major Commands, Special Project, and Foreign Military Sales offices while managing all Defense Business Development. Brief internal and external customers at all levels, provide product training and follow-on support. Company focal point for all international military trade shows. Develop and provide product briefings during the shows. Consistently led company equipment sales for 8 years, increased profitability and military customer base

● Identified opportunities and contracts, developed, and presented business proposals

● Coordinated with various supply units to ensure orders were correctly prioritized, ensuring timely delivery and efficient service for customers

● Developed, tailored, and provided equipment training and follow on support to customers Developed unsolicited proposal of $120K+ for increasing depot production and efficiency while decreasing waste assets of $1.4M.

● Researched current production rate, identifying areas of wasted assets

● Reviewed Air Force Research Study to compare current procedures and use of company processes and equipment

● Determined correct office, developed, and successfully submitted proposal Managed all defense business development, ensuring customer satisfaction and achieving 99.8% customer satisfaction, securing five-year equipment contract valued at $1.6M+

● Developed unit-specific academic, hands-on training, ensuring technicians understood and were able to utilize equipment correctly

● Maintained ongoing communication with customer, ensured all needs were met, and offered additional training

● Implemented management and team consultation process to ensure all stakeholders were informed and trained Dwayne Adkins Page 2

CUSTOMER SUPPORT AND TRAINING MANAGER (2012 – 2016): Ongoing communications with internal and external customers regarding price information, tailoring products for customers and improving existing equipment offering. Redesigned equipment training and manuals to provide user-friendly, informative design and content

● Liaised with technical department to obtain information necessary to provide comprehensible, easy to understand manuals which resulted in training contract with Lockheed Martin Aeronautics training department

● Coordinated support with DOD, USAF Major Commands and Special Project Offices for validation of procedures

● Designed, planned, produced, and presented updated manuals Attended defense symposiums: F16 and Proven Aircraft Worldwide Review/International Program Review, C-130 Technical Co-ordinating group, DoD Maintenance Symposium and Hercules Operators Conference

● Increased customer awareness of company transition providing on-wing aircraft maintenance, equipment and processes saving customers time and resources

● Presented on equipment availability, servicing capabilities and responded to customer needs and queries

● Advised on correct processes and equipment, offering options for most cost effective, efficient solutions AMERICAN EAGLE AIRLINES, DALLAS, TX 2011 – 2012

RAMP OPERATIONS MANAGER: Manage ramp operations and oversee team of ramp operators ensuring efficient ground handling from arrival to departure. Liaison between passenger service, ramp agents and operations. Coordinated and supervised ramp operator team of 50, streamlined operations and increased customer satisfaction and loyalty

● Monitored flight status and implemented changes to schedules to ensure on-time schedules and reduce late departures

● Orchestrated better manpower solutions to provide improved ramp handling, ensuring passengers met connections to destinations. Improvements recognized by DFW VP of operations

● Liaised with team leaders and employee teams in highly unionized environment ensuring minimal delays and high on-time departure rates

UNITED STATES AIR FORCE EXPERIENCE 1977 – 2003

SENIOR NON-COMMISSIONED OFFICER / OPERATIONS & LOGISTICS SUPERINTENDENT/PROJECT MANAGER

• USAF LIAISON/CHIEF TEST OFFICER, NATICK RESEARCH, DEVELOPMENT, ENGINEERING CENTER, HQ AIR MOBILITY COMMAND

• CHIEF LOADMASTER (OPERATIONS SUPERINTENDENT), TACTICAL OPERATIONS, HQ AIR FORCE SPECIAL OPERATIONS COMMAND

• C-27A INITIAL CADRE, STANDARDIZATION/FLIGHT EVALUATION (QUALITY ASSURANCE) AND INSTRUCTOR LOADMASTER EDUCATION

EMBRY-RIDDLE AERONAUTICAL UNIVERSITY, DAYTONA BEACH, FL BSC, PROFESSIONAL AERONAUTICS, MINOR: MANAGEMENT, MAGNA CUM LAUDE COMMUNITY COLLEGE OF THE AIR FORCE, MONTGOMERY, AL AEROSPACE MANAGEMENT CERTIFICATE

SENIOR NON-COMMISSIONED OFFICER ACADEMY, MAXWELL AFB AL

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