Justin Williams

**** ***** **** #***, **********, TX 75006 214-***-**** adgcxa@r.postjobfree.com

Professional Summary

Knowledgeable and dedicated client service professional with experience in COBRA administration. Solid team player with proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.

Skills

Microsoft Word,

Microsoft Publisher

Microsoft Outlook

Microsoft Excel

Microsoft PowerPoint

Adobe Acrobat

Call center

Customer service

‘COBRA Administration

Flexible team player

Strong team player

Team support

Data entry

Policy coverage expert

Relationship building

Computer-savvy

Proactive team player

Time management

HIPAA Regulations

Insurance

Work History

Contribution Processor 02/2020 to Present

Southwest Service Administrators – Richardson, Texas

Data entry of Annuity, Pension and 401K earnings for unions that hire us as a third-party administrator.

Answer calls from companies that work with the unions if they have a problem or a question about the earnings for their employees.

COBRA Client Relationship Manager 12/2015 to 12/2019

Ameriflex - Carrollton, Texas

Worked daily with managing client’s Cobra members, including enrolling new participants and terminating existing coverage as well as working with carriers on reinstating coverage when necessary

Cultivated long-lasting client relationships based on trust and solid understanding of business needs.

Processed COBRA renewals for existing clients including updating plan information and rates

Assisted in implementation of new COBRA clients

.Maintained confidentiality of patient finances, records and health statuses.

Trained benefits administrators on the use of the Ameriflex COBRA portal as well as policies and procedures

Delivered superior client services, fostering strong rapport, retention and satisfaction.

Answered calls/emails from clients with any questions/problems they had with their Cobra members or our online portals.

Processed any termination forms or Cobra plan rate renewals from clients

Logistic Assistant, 06/2015 to 08/2015

GC Packaging – Allen, TX

Introduced clients to available services to increase convenience.

Entered daily inventory paperwork into Visual software for shipping and receiving departments.

Answered phone calls from vendors.

Prepared packages for shipment, pickup and courier services for prompt delivery to customers.

Responded to customer requests for products, services and company information.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Communicated effectively with staff, including members of operations, finance and clinical departments.

Researched and resolved routine and complex issues.

Clerical Processor, 12/2014 to 02/2015 (temporary assignment)

Xerox – Plano, TX

Reviewed healthcare contracts from United Healthcare for discrepancies.

Contacted provider's offices to correct contracts when necessary.

Sent electronic contracts to finalization department at appropriate time for completion.

Delivered exceptional customer service to clients by communicating important information and patiently listening to all issues.

Offered internal and external customers first-rate customer service to maximize satisfaction and business success.

Customer Service Representative, 02/2014 to 04/2014 (temporary assignment)

State Farm – Richardson, TX

Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.

Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction.

Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

Client Service Representative, 05/2013 to 08/2013

WorldVentures – Plano, TX

Answered customer telephone calls and emails promptly and in appropriate manner from independent sales reps and members.

Stayed within the call time limit and other company set matrix limits.

Worked with the rest of my team to become more knowledgeable about membership packages.

Assisted both external and internal customers with information about various company offered packages and services.

Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Provided primary customer support to internal and external customers in fast-paced environment.

Researched and resolved routine and complex issues.

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