KENNETH T. MERRITT

**** **** ****** ***** • Memphis, TN 38125 • 901– 830-4572• adgcwh@r.postjobfree.com

OBJECTIVE

Seeking an IT position within a company that is searching for a reliable exceptional problem-solving IT professional with 14+ years of experience repairing computers who have excellent analytical, communication and relationship building skills. Highly experienced Apple/PC technician with a strong background in software/hardware computer repair (field and lab).

SKILLS

Excellent knowledge of Apple Software which includes Leopard, Snow Leopard, Maverick, Yosemite, El Capitan, Sierra, and High Sierra

Able to repair, install, upgrade, and maintain desktop and notebook computers as well as printers and scanners.

Possess excellent verbal and written communication skills

In-depth knowledge of account acquisition, sales service, and management

Ability to exceed sales target on a regular basis

Possess good management and organizational skills

In-depth knowledge of computer products as well as the industries

Ability to build a good relationship with customers

In-depth knowledge of systems upgrades and networking

Possess good presentation and negotiation skills

Exceptional customer service skills, account management, follow up, and sales.

Troubleshoot computer issues with component isolation for repairing Mac or PC.

Ability to prioritize and meet operational deadlines in a demanding, fast-paced environment.

Consistently promoted YNG Computers through Social Media to Generate Business.

Multiple years’ experience in working with Apple Computers including I Mac, MacBook, MacBook Air and MacBook Pro.

Replaced and repaired defective component, and verified that unit issues were fixed.

Professional Experience

ASSISTANT RURAL CARRIER, Oct. 2018 – Present

USPS – Memphis, TN 38017

Responsible for the safe and efficient delivery of mail and packages.

Sort and load the truck with mail and packages to route and deliver.

The route may include residential or commercial patrons or a mixture of both.

COMPUTER REPAIR TECHNICIAN, Dec. 2017 – Present

FLEX - Memphis, TN 38141

Participate in on-site training sessions.

Rebuild and Upgrade Computers. Daily diagnosis of Apple Computers that have spilled and drop damage, while determining the correct parts to resolve the current issues.

Read customer problem description to determine the best solution to resolve issues.

Uses component isolation and troubleshooting to locate and fix current issues with the computer.

Replaced and repaired the defective component, and run several component tests to verify that unit issues were fixed.

Daily installation of software and hardware components.

Currently in a new program to increase production with repair techs. With this new concept, it allows new techs to come in and hit the ground running. Apple loves the ideal and appreciates the work and the innovative ideal that we continue to improve upon daily.

OWNER/COMPUTER REPAIR, March 2007 – Present

YNG COMPUTER REPAIR - Memphis, TN 38125

Troubleshooting, analyzing and repairing problems of computer elements such as desktop computers, laptops and various components/peripherals of an IT network.

Performing computer installation and operating system configuration in designated networks.

Administering and monitoring performance of LAN/WAN network using remote connection tools.

Handle the tasks of selling computer hardware as well as peripherals to the corporate sector and dealers.

Sell various types of brands like IBM, Hewlett Packard, Compaq and Macintosh. Developed and implemented special sales activities to increase sales.

Offer services have Contract Labor for Computer Companies such as Coopers Systems, Barrister Global Network, Geeks on Site and Service live/ Office Max. Developed and implemented special sales activities to increase sales.

Maintain and establish relationship with current client and potential clients.

Assist with shipping schedules and delivery of merchandise goods and services.

Identify and resolve client's problems.

Diagnose issues, troubleshoot verify and replace and repair defective component and verify that unit issues were fixed.

Use Social Networks to help generate business using Craigslist, Twitter, Facebook, and Instagram.

Provide computer help-desk support and technical training on hardware/software to end-user.

Repair I Mac, Apple Mac Book, Mac Book Air, and Mac Book Pro.

SHIFT MANAGER/PIZZA MAKER, 2007- 2010

PAPA JOHN’S PIZZA, Memphis. TN 38125

Participated in on-site training sessions.

Maintained high standards of customer service during high volume, fast-paced operations.

Followed procedures for safe food preparation, assembly, and presentation while ensuring that employees adhered to policies.

Responded to and effectively resolved customer complaints in a timely manner to ensure satisfaction.

Maintained inventory control of all products and enforced all proper food sanitation procedures.

Responsible for cash management and inventory control. Time management to ensure the product is made in a timely manner and delivered within the quoted time.

LOAN OFFICER, 2005-2007

WORLDWIDE MORTGAGE CORP, Memphis, TN 38115

Managed a staff of 3 employees.

Responsible for payroll.

Created a database of customer with a weekly mailing system that increased the volume of business over 20%.

Reviewed and processed information daily while presenting loan scenarios to customers, daily which generally lasted from 30 to 45 minutes.

Comp Properties using Zillow to estimate the value of properties. Developed a weekly, monthly and yearly business plan to achieve set goals.

Input daily information into the computer database.

Time management to ensure the product is made in a timely manner and delivered within the quoted time.

Consistently closed 6 to 9 loans per month.

LAPTOP REPAIR TECHNICIAN, 2004-2005

SPHERION, Memphis, TN 38133

Rebuild and Upgrade Apple laptops.

Daily installation of software and hardware components.

Verified problems, diagnose issues, component isolation, and troubleshooting.

Repaired and replaced defective component, and verified that unit issues were fixed.

Education

APPLIED ASSOCIATE DEGREE IN ELECTRONIC ENGINEERING, June 1998, ITT TECHNICAL INSTITUTE, Nashville, Tennessee

References available upon request

Contact this candidate