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Arshmeet Kaur, PMP®, CSM®, M.Eng (Eng. Mgmt.) and

B.Tech (IT)

Email : adgcu4@r.postjobfree.com Phone : +1-236-***-**** I am a motivated IT professional and have pursued master’s in engineering management from the university of Ottawa. I bring with me experience of international market and diverse culture. My experience lies in Project Management, Development and Coding. My communication skills, presentation skills, and soft skills are some of my strengths. I am adept at working with cross cultured teams and handling multiple projects at once. The projects I built were mostly for clients based out of North America which makes me familiar to the work culture and ethics here. Am more than willing to learn about new things and expand my knowledge base. Am based in Vancouver, BC and am authorized to work for any employer in Canada with proven ability for remote work. SKILLS

Engineering management Project management Project coordination Scope management Change management Software development lifecycle Resource Planning Software Management Requirements Analysis Agile Scrum Risk management Impact Analysis SWOT Analysis Kanban 5 Whys Flow Chart

User Stories Story Mapping Verbal and written communication skills Management Leadership Information Technology Coding Quality management. CERTIFICATIONS

• PMP®

• CSM®

Tools

Service Now MS SQL Microsoft Office( Ms Excel, Ms Powerpoint, Ms Word, Ms Outlook) Microsoft Project Gantt Charts Use Cases HP Lifecycle management SharePoint HCM Workday Jira Trello PROFESSIONAL EXPERIENCE

IBM Canada

Duration – April 2019 – August 2019

Title – Project manager intern

IBM as a company needs no introduction. I had a chance of pursuing internship with them as part of my curriculum. It was a confidential project for Department of National Defence that involved working on a problem statement using cognitive technologies. We were a team of 6 and had clearly defined roles for each. The project involved meeting with clients (both IBM and DND), performing various types of analysis, doing cost benefit analysis for each, and finally making recommendations. It was an ERP based system which had complex inter relations. It was a 4-month long internship that ended with a presentation to business and obtaining final approvals. Job Responsibilities:

• Conduct requirements gathering session with stakeholders to understand underlying problem.

• Identify Business Objectives along with stakeholders and determining the scope of the work.

• Analyse the system using GAP Analysis, Impact Analysis and, Ishikawa/Root cause diagram.

• Create WBS using Ms Project, scheduling, project planning, cost estimation and allocation of resources. 2

• Prepare project reports, status reports, project charter, communication plan, risk management plan, and other project related documents.

• Perform market research and do a competitive analysis to create a compelling value proposition for the client.

• Perform cost-benefit analysis of all possible solutions and outline the pros and cons of each. Outline the different risks associated with implementation of shortlisted solutions.

• Coordinate with stakeholders (IBM, DND and the project team), facilitate and participate in kick-off meetings.

• Prepare presentations for the suggested proposal and provide a demo to business. University of Ottawa

Duration – January 2019 – August 2019

Title – Teaching Assistant

As a teaching assistant, I was responsible for handling queries related to Java and Python for the undergrads who had taken the respective courses. I was also responsible for marking their assignments and exams, proctoring their exams, and making sure that they attend their labs on time. Job Responsibilities:

• Assistant to Prof. N. Samaan - ITI1121F Introduction to Computing II(Java)

• Assistant to Prof. M. Aljafreh - ITI1120F Introduction to Computing (Python)

• Marking assignments done by students and grading their exams, quizzes, and mid-terms.

• Clarifying doubts related to assignments, classes, or curriculum. SunLife Financial

Duration – May 2016 – August 2018

Title – Associate Analyst(Technical Project Manager) SunLife financial is a Canadian financial services company primarily known as an insurance company. I had the opportunity to work with legacy systems in SunLife financials and clients such as RBC and CRA. I worked with a team spanning from 5 to 15 people and over 9 projects with major ones being Cobol 31 standalone project, Cobol 31 upgradation Phase 2, Legislative fund disclosure, CRS and RBC auto enrolment. I worked in the capacity of a developer and gradually steered towards project management. Cobol 31 upgradation Phase 2 was a major project that I managed from end to end including analysis, resource handling, preparing work- breakdown structure, performing risk management, and managing scope, changes and quality etc. It was a high-risk project and had a budget of approx. 1million. I had the opportunity to work with projects ranging from 50k to 1M over 2 years. My tenure at Sunlife allowed me to explore my potential by allowing me to work in SAS as well and spark interest in management. I also got the exposure of working remotely as I was supposed to coordinate with Onshore and offshore teams sitting in different locations and working in different time zones. Job Responsibilities:

• Designed and developed 9 end-to-end projects and worked with cross-functional teams.

• Developed new products for clients by coding new systems or enhancing the old ones.

• Led teams (5-8 team members) for upgradation projects and ensured successful delivery in timely fashion.

• Responsible for communicating with clients and other stakeholders to capture business requirements and objectives to define high level scope.

• Participate and facilitate kick-off meetings. Coordinate with stakeholders in weekly status meetings and monthly status meetings. Prepare reports using Excel and Service Now.

• Perform GAP analysis, IMPACT analysis for new changes being introduced to the system. Prepare flow charts and process flow diagrams when needed.

• Ensure smooth issue resolution and provide production support as needed. Coordinating with QA teams and Operations teams for successful delivery. Monitor JIRA for ticket resolution.

• Prepare communication plans, manage WBS. Maintain SharePoint repository and local document repository.

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• Tracking the deadlines for deliverables and making sure milestones are met on time. Work on multiple projects at a time.

• Obtain final approvals, collate lessons learned and archive the project documents

• Prepare technical and business artifacts (Project charters, Scope documents, Use cases, unit test plan, unit test cases, user stories, story mapping etc.).

• Responsibly handle User acceptance testing, update JIRA, participate in all SDLC phases, work in multiple methodologies (Agile (Scrum, Iterative, Increment, XP, Adaptive) and Waterfall) Cognizant Technology Solutions

Duration – November 2014 – May 2016

Title – Jr. Product Specialist / Project coordinator Cognizant is an American multinational company founded in 1994. It provides IT services and has a vast clientele. It was my first full time job and I started as a developer. As I learned about system, I started supporting in project management and business analysis as well given my interest in the same. I worked with teams ranging from 10 to 25 excluding onshore members (5 team members). There were 3 major projects where I had a chance to contribute namely MGIB, MGIB-QLAC and Annuitization. All the projects were done for North American client – MetLife. The projects were of the budget 50k to 300k. Job Responsibilities:

• Worked on three major projects with teams of 10 on avg.

• Communicate with stakeholders, participate in kick-off meetings, work collaboratively in Agile - Scrum environments to identify business problems and plan sprints/ releases accordingly.

• Aid during User acceptance testing and postproduction support.

• Facilitate and participate in daily scrum meetings. Resolve any impediments.

• Prepare business documents, functional documents, use cases and story mapping.

• Obtain final signoffs and archive the project documents to the lessons learned repository

• Prepare requirements traceability matrix (RTM) and reports using Excel and its advanced features.

• Prepare presentations for new customizations done to the product and give a demo to business.

• Provide training sessions related to the system and mentor new joiners. ACADEMICS

• 2019 M.Eng (Engineering management), University of Ottawa

• 2014 B.Tech (Computer Science/IT)

ACADEMIC PROJECTS

Project Name – Markstrat

Nature – Marketing and Product management

Duration – 3 months (Jan 2019-Mar 2019)

Markstrat was a marketing and product management project done in a simulated environment. The project allowed us to run a million-dollar company, perform research and analysis on market needs and define what kind of products we will launch. It involved all the phases from ideation to final launch to selection of market segment and competitive analysis. It provided a wholesome understanding of how real-time projects work and what all aspects are considered to win maximum net profit margins. Project Name – Vacation Planning

Nature –Project management

Duration – 2 months (Oct 2018-Dec 2018)

It was a project to handle management for a family of 4 planning to go on a vacation to Europe on budget. The team involved of 6 members of various age groups and expertise. It involved granular level activities such as 4

researching about tourist spots and major milestones such as flying to Spain. All the risks were determined and taken care of for e.g. if the family member got ill during the vacation. The members were insured in order to overcome such risks. The project included all the documentations starting from project charter to final approvals and signoffs. The project provided real time experience and hands on practice on MS Project. Project Name – Data Science for Managers

Nature – Data Science application

Duration – 3 months (Apr 2019-Aug 2019)

The project was done in R language. The project involved selecting database from Kaggle, cleaning it, mining it and extracting useful information in such a way that it can be analysed to make decisions for a company. The project focused on making us understand the use of extracted information and data in order to make informed strategies for the company. We worked on FIFA data for a gaming company in order to recognize how many gamers around the world play their games and understand their behaviours. We in a team of 3 then made decisions such as what aspect should company focus on in order to increase their presence in Asian market. Project Name – Tourism app

Supervisor – Ministry of Information technology (India) and Indraprastha university Nature – Android and Java application

Duration – 2 years months (Sep 2012-Aug 2014)

The project was a tourism app development done as minor and major project for undergraduate course. It provided hands on experience with both Java and Android as we had to make both app for cell phone and a web application of the same. It was a credit worthy project and was supervised by director of ministry of information technology, New Delhi, India.

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