Mohamed Sharaf

E-mail: adgcti@r.postjobfree.com

KSA Mobile: +966********* +966*********

Property Management Professional

Results-driven property management and customer service professional with proven record of optimizing operation in service of organization mission and values, hands-on supervisor capable of leading an energetic team to success within a fast-paced industry. Dedicated to providing the most positive customer/client experience possible with the resources available. Area of expertise include:

Operation Management Sales & Marketing Management

Customer Service Accrual reports

Budgeting and variance reports Staff training and recruitment SKILLS PROFILE

Managing tenant disputes and complaints.

Design company strategy for future plans.

Ensuring the confidentiality of sensitive information. Responding to letters, emails and general correspondence.

Sense of ownership and pride in my performance and its impact on company’s success. Critical thinker and problem-solving skills Good

time-management skills.

PROFESSIONAL EXPERIENCE

2017 - 2019 Compound Manager, KSA – Al Khobar

AZ Real Estate Development Co. (Desert Rose compounds) saad3+ saad 4 Key Principal Responsibilities:

• Support general property administration and manage operations of the apartment compounds daily.

• Managing operations at the compounds from maintenance, housekeeping, bills, government relation, customers complains, staff issues &security.

• Perform move-in and move-out inspection and calculate.

• Schedule appointments for showing and renting units and process paperwork for new residents moving in.

• Payments follow-up.

• Supervising housekeeping & procurement of facilities.

• Improved customer relations by offering crucial support where otherwise lacking.

• Preparing weekly/monthly reports about facilities &performances.

• Supervising Security outsourced employees.

• Establishing marketing goals to ensure profitability of compounds & apartments.

• Developing and executing both short and long-term marketing plans to ensure the growth and profitability of the company.

• Overseeing multiple compounds and apartment rentals, and achieving 85% of vacant compounds (Desert Rose, sanous compound, 24 villa compound, NCB compound, Daar Residence, Shahla Residential Compound, and Mishal. Apartments (part of Oasis).

2015 – 2016 Marketing Manager - Egypt

Ekhtarnalk newspaper (www.ekhtarnalk.com)

Key Principal Responsibilities

• Build, plan and implement the overall digital marketing strategy

• Manage and train the rest of the team

• Stay up to date with latest technology and best practices

• Manage and oversee various digital marketing channels

• Measure ROI and KPIs

• Prepare and manage digital marketing budget

• Oversee all the company's social media accounts

• Suggest activities for improving the quality of online content

• Lead, supervise and motivate members of digital marketing team

• Research competitors and provide suggestions for improvement

• Keep abreast with industry and market trends and best practices 2012 –2015 Assistant Compound Manager (Al Rumaih Compound - SAAD 3) KSA – Al Khobar Saad Group (www.saadgroup.com)

Key Principal Responsibilities:

• Prepared monthly rent roll and renewal report to maintain consistent records and ensure profitability on a month to month basis.

• Performed compliance and due diligence for a wide variety of properties.

• Trained new staff members and provided regular feedback.

• Evaluated vacant units and gave permission once properties were ready for move-in.

2008 –2012 Senior HR + Senior PR (Head office) KSA Saad Group (www.saadgroup.com) Key Principal Responsibilities:

Responsible for employee’s social insurance

Follow-up on Saudi and Non-Saudi addition and deletion of social insurance

(http://www.gosi.gov.sa)

Evaluate company employees.

Record employee’s attendance on daily basis and submit.

Dealing with the External governmental offices such as Labor.

Updating employee records with holiday requests, payroll changes and any leave due to illness.

Handling employee residence/visa via (www.eserve.com.sa/muqeem/)

Working on Oracle-Novell HR program.

PR:

• Handling relations between sub-companies and KSA government

• Responsible for employee’s government paperwork

• Handling company public parties.

Certifications and Qualifications

EDUCATION

PERSONAL DATA

REFERENCES

• Handling relations with Saudi expeditors.

• Renewing company cars licenses.by (www.moi.gov.sa)

• Supervising issues related to government with Saad Group Compounds.

2005 – 2008 Salesman (Comex Commercial) – Egypt

Key Principal Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service

• Assess customers' needs and provide assistance and information on product features

• Welcome customers to the store and answer their queries

• Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis

CAME- HRMC from American HR Certification Institute

(http://www.hrci.org/)

Human Resources Management Certificate (Ain Shams University)

Human Resources Management Certificate (International Academy for Training Studies)

Expert Business Administration Program (Cairo University)

Modern Human development Program (Cairo University)

Development and Mental Relaxation Program (Cairo University)

Electronic education tools production course (Helwan University) Faculty of Arabic Language

Al- Azhar University - 2005

Full Name: Mohamed Elshahat Mohamed Sharaf

Nationality: Egyptian

Date of Birth: 26 Nov 1983

Military Status: Exempt Marital

Status: Married

Language: Arabic, English

Available upon request

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