Charles A Rousey
Chesapeake VA **323
901-***-**** / firstname.lastname@example.org
Creative, analytical & resourceful management professional seeks senior leadership position that utilizes excellent problem-solving skills, financial savvy
& persuasive abilities in a challenging environment. Qualified by over thirty years of management experience with sales, marketing, customer service & multi-unit responsibilities in quick service, fast casual, hospitality & entertainment industries. Possess conscientious, innovative leadership style with ability to direct & influence with a team approach to reach common goals. Professional Experience
Spectra Food Services dba Ovations Food Services LP 06/07-present Memphis, Tennessee; Augusta, Georgia; Birmingham, Alabama; Roanoke, Virginia; Norfolk, Virginia General Manager
As the General Manager at Memphis Motorsports Park, Augusta Entertainment Complex, Birmingham-Jefferson Convention Complex (BJCC), Berglund Center and SevenVenues (numerous properties) responsibilities include operating an efficient, professional and profitable operation, overseeing every managerial position as well as full time & part time staff and ensuring full compliance with state and federal labor laws, sanitation and food-related ordinances, and alcohol service regulations. In addition to managing the day to day business operations, soliciting new sources of revenue both on and off the venue property was required. Additional responsibilities included being final decision-maker on equipment purchases and leases; oversee scheduling and labor allocation; analyze ticket sales in relation to anticipating staffing needs, target market demographics; determine and project point-of sale to guest ratios; evaluate recent historical sales and purchasing data for the purpose of identifying purchasing patterns and accurate cost of goods; inspects the operation on a regular basis to ensure that the established quality standards are maintained; reviews and assists in the development of menus and marketing plans with the appropriate department heads; establishes and maintains personal relationships with show managers, suppliers, vendors and the public that projects the venue in a positive light.
Successfully planned & executed the Craftsman Truck NASCAR, Busch National NASCAR, NHRA Mid-South Nationals events at the Memphis Motorsports Park in 2007-2008.
Exceeded budgeted profit percentage & $$$ year over year from 2009-2012 by 49% at the Augusta Entertainment Complex; highlighted by a Top 5 overall ranking in Ovations in 2011.
Earned 2nd highest Internal Audit score in Ovations for 2011 in Augusta.
Opened Spectra operations at the multi-venue BJCC in February 2013 and achieved a contract renewal in 2016.
Reimagined whole F&B operations in Roanoke to better suit client’s needs & expectations from 2016-2018.
Managed $1,000,000 Capital Expense Project in Norfolk while reimagining a stagnate F&B operation to exceed Client expectations: earning a perfect 10 rating on the Spectra Client Survey in 2018-2019.
Served on various regional & corporate initiatives in addition to TEAM Coalition Master Trainer for 8 years, the Spectra COVID-19 IT Rapid Response Team and Communication Director for the Spectra Operations Excellence Initiative. Compass Group/Chartwells @ Indiana University Athletics 08/06-03/07 Bloomington, Indiana
Served as the Concessions Director for all Indiana University Athletic events. Responsibilities included inventory accountability, ordering inventory, preparing each concessions location for each event, profit & loss management, employee recruitment, employee training, employee retention as well as supervision of non-profit organizations during each athletic event. Maintaining excellent client relations with all Indiana University administration, numerous concessions vendors, sub-contractors, athletes, and coaches were additional responsibilities.
Planned & Executed various Indiana University athletic events (football, basketball, swimming, track & field, baseball, caterings functions)
Executed full warehouse and concession stand reorganization plan at the Assembly Hall and Memorial Stadium.
Planned and coordinated new Ice vendor program within Chartwells @ Indiana University Athletics during 2006 season. Burger King Corporation 10/05-06/06
Restaurant General Manager/Regional Training General Manager Served as the Restaurant General Manager for two different Burger King restaurants in Bloomington IN. Responsibilities included the restaurant daily operations such as guest service, banking, payroll, inventory accountability, etc. Profit & Loss management, local store marketing, employee recruitment and training, execution of new product rollouts, management training and development, management recruiting and selection were other primary responsibilities.
Concurrently served as a Certified Regional Training General Manager and completed IMERT Training during tenure.
Consistently ranked in top 5% with regards to customer satisfaction rating & drive thru speed of service.
Attended Operations Excellence Conference with Burger King Corporation. Charles A. Rousey cont. page 2
Hardees Food Systems/CKE Inc. 01/02-10/05
Restaurant General Manager
Served as the Restaurant General Manager for the Hardee’s restaurant location in Martinsville, Indiana. Responsibilities included ensuring the restaurant performs daily operations such as guest services, banking, payroll, inventory accountability, etc. Profit & Loss management, local store marketing, employee recruitment and training, execution of new product rollouts, management training and development, management recruiting and selection were other primary responsibilities.
• In 2002, the restaurant experienced a 15.81% sales increase as well as established itself as a top cash flow unit for all of CKE.
• In 2003, the restaurant experienced a 10.55% sales increase, continued it performance as a top cash flow unit & received a GOLD Quality Assurance Audit.
• In 2004, the restaurant experienced a 16.55% sales increase, improved is top cash flow performance and received a second GOLD Quality Assurance Audit.
• In 2004, the Martinsville Hardee’s was voted the Best Quick Service Restaurant by the Reporter-Times. Bartlett Management Services Inc., d.b.a. Kentucky Fried Chicken 06/99-11/01 Indianapolis, Indiana
District Manager/District Training Manager
Served as the District Manager for six Kentucky Fried Chicken restaurants in the Metro Indianapolis area. Responsibilities included ensuring that each of the six restaurants performs daily operations such as customer service, banking, payroll, inventory accountability, etc. Profit & Loss management, employee training and development, management training and development, management recruiting and selection were other primary responsibilities. Previously served as the Restaurant General Manager for the Hanna Ave. KFC location and the District Training Manager for the Indianapolis market. In addition to being responsible for restaurant operations and budget requirements of the Hanna Ave. location, responsibilities included training new general managers, assistant managers, helped trouble shoot problem restaurants, rolling out new procedures and policies while supporting the Indianapolis District Managers.
• Provided leadership to six Metro Indianapolis KFCs with Net Sales of over 7.5 Million dollars 2000 & 2001.
• Was recognized as a KFC Top Ten Manager for Bartlett Management Services Inc. in 2000.
• In 1999 & 2000, executed sales increases of 15.76% each year & was recognized as a “Champion’s Club” restaurant each year. Labor Ready Incorporated 08/97-11/98
Served as Branch Manager for two Indianapolis locations & promoted to highest volume Indianapolis branch office after only four months with the company. Initial responsibilities included establishing goals of increasing customer base and creating a profitable branch operation. Recruited and assigned labor of over 300 people to 50-100 different job assignments per day. Maintained a strong focus on client relations and collections. Managed a sales force as well as performed sales duties, supervised customer service staff, oversaw telemarketing network, maintained a computer information system and server, and enforced IOHSA guidelines.
• Awarded “Branch of the District”, “Branch of the Region” & “Most Valuable Branch” in 1998.
• Ranked 7th in Profit (over 500 branches nationwide) through 3rd Quarter 1998.
• Ranked 12th in “Men Out” (over 500 branches nationwide) through 3rd Quarter 1998. PepsiCo/Pizza Hut Incorporated 07/89-08/97
Indianapolis, Indiana, Mooresville, Indiana & Ellettsville, Indiana Restaurant General Manager
Managed multiple Pizza Hut locations over eight years, gained valuable “hands on” experience in restaurant operations, training employees, supervising staff and managers, writing effective schedules, managing large inventories, maintaining computer information systems & servers as well as supervised all aspects of employee recruitment, selection and retention.
• Improved the Mooresville, Indiana location’s profit ranking from lowest 2% to the top 5% of all stores & received the “Highest Profit Growth” award in 1996.
• Managed highest volume Deliver/Carryout unit in Indianapolis, Indiana with emphasis on efficiency, speed & volume.
• Developed training reference guide on problem resolution for Pizza Hut Management.
• Directly supervised a staff of 40-50 people & created “People Power” human resource plan to reduce turnover & meet staffing needs.
• Developed and implemented new processes for delivery system & cash-out procedures reducing lost revenue, improve customer service & increase profit margins.
Bachelor of Science in Management & Marketing-1995 Indiana University, Bloomington IN-GPA 3.40
Edgewood High School
Ellettsville IN-GPA 3.95