Regina J. Roberson
firstname.lastname@example.org · 708-***-****
Summary of Qualifications
Skillful and dedicated with extensive experience in the coordination, planning, and support of daily operational and administrative functions.
Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages.
Kelly Services (BP America) – Naperville, Illinois 2/2019 - Present
Clinical Services Administrative Assistant
Medical record maintenance, including chart creation, revision, and organization.
Chart filing and retrieval as need by staff members for clinical activities, case management, ergonomic evaluations, etc.
Input of medical visits and evaluation information into the medical computer system.
Ordering the supplies for the office and maintaining the inventory spreadsheets.
Assist case managers, ergonomic support team, case managers and physician as necessary to improve productivity and simplify administrative responsibilities of the professional staff.
Scheduling of clinical nurse visits and appointments, ergonomist and ergonomic assessments performed by clinical staff and contracted professionals. This requires knowledge and time management skills for a variety of services delivered by the department as well as knowledge of the specifics of testing and assessment times necessary.
Interaction with site emergency response team for activities in support of maintaining an adequate medical response system- e.g. in-house emergency radio checks, automatic external defibrillator checks, ambulance notification, nurse dispatch to emergencies, and record taking department emergencies.
Responsible for accurate record tracking for mandatory evaluations of employees including but not limited to Hearing Conservation Program, Respirator Program, Travel Immunizations, and other required testing/evaluations.
GUARDIAN LIFE INSURANCE COMPANY – Chicago, Illinois 6/2017 – 2/2019
Establishing client relationships to review and understand their goals and concerns.
In depth financial and content analysis to create a plan with appropriate strategies, products and services.
Utilizing proprietary software and technology as an added value process, “The Living Balance Sheet”.
Develop and maintain a base of clients who value your input and guidance.
Work with clients to keep their financial plans current and aligned with their goals and our philosophies.
OFFICETEAM STAFFING – Naperville, Illinois 8/2016 – 4/2017
Manage workflow daily insuring that deadlines are met, and work is completed correctly.
Implement and monitor programs as directed by management and see programs through to completions.
Generated memos, emails and reports when appropriated.
Maintained office supplies by checking inventory and ordering items
Processed expense reports via Concur
Answered incoming calls responding to questions and requests for information.
Updated and maintained lease database using ProLease.
Health Care Service Corporation - Chicago, Illinois 12/2006 – 1/2016
Provide project administrative support, coordinating meetings, preparing project documentation (plans, logs, minutes, design documents); assisting in the resolution of issues; and gaining knowledge of business and technology environments, as well as, project management functions and disciplines within Information Technology Office of the CIO.
Sets up projects in company project management systems, including all required project documentation.
Gathered and prepared project control data including time and dollars expended on projects to assist project manager;
Attended and participated in meetings with Project Team as required developing and distributing agendas, preparing meeting notes, design documents, status updates, etc.;
Coordinated and maintained IT resource-related data and activities including onboarding, offboarding, contractor activity tracking, and external labor spend;
Monitored and tracked Statement of Works, Purchase Orders, and Funding Requests;
Updates status of projects and key milestone dates in Client and/or Company project management systems.
Managed small projects independently and supported cross-divisional projects;
Maintained communications with management regarding development within area of assigned responsibilities and performed special projects as required or requested;
Verified items against purchase order and record material received;
Supported ITG metrics gathering and refreshing to depict the health of ITG;
As Local Security Administrator, provided improved data security serving as the appointed liaison between the business units, management and the user community, assist with on-boarding and off-boarding activities of employees and consultants including equipment request, security access and space management;
Provided support to the IT staff for security related issues;
Evaluated and managed systems security across the enterprise including account management, password resets and auditing, assist in developing and implementing security policies and procedures.
United states navy – Great Lakes, Illinois 02/1999 – 02/2008
YN2 Administrative Assistant
Provided high-level administrative support to Executive Officers.
Yeoman performs administrative and clerical work. They receive visitors, answer telephone calls and sort incoming mail. They type, organize files and operate modern office equipment such as word processing computers and copying machines.
Preparing, typing and routing correspondence and reports;
Organizing and maintaining files;
Receiving office visits and handling telephone communications;
Operating personal computers, word processing, duplicating, audio-recording and other office machines;
Performing office personnel administration;
Maintaining records and official publications;
Performing administrative functions for legal proceedings;
Served as office manager.