Lorena Asabella

Mob: (0-973-********

adgcoz@r.postjobfree.com

Manama, Bahrain Albanian

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SUMMARY

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A highly dedicated individual with excellent customer-facing experience and a commitment to delivering excellent standards of service. Demonstrating effective communication and interpersonal skills to work well as part of a team, leading by example with enthusiasm and motivation. Organized and methodical, coordinates a range of activities simultaneously within fast-paced environments, working well under pressure, remaining flexible to the changing demands of the business and of customers. OBJECTIVE

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Seeking a challenging position that requires a motivated, dedicated person where individual achievements and performance will be recognized, allowing opportunities for growth and development.

Professionally qualified with an experience of over 2 years in Food & Beverage management in star luxury hotels and multi-unit establishment. Pre-opening experience, Great management skills, multicultural team handling and motivational development.

Specialties: Highly developed management skills and ability to operate large scale events with confident leadership, under tight schedules and sensitive conditions

•Strong business development skills

•Excellent interpersonal and communication skills

•A challenge taker

•Extensive Mid segment hotels exposure

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WORK EXPERIENCE

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2009 – 2011 (2 years)

Shop assistant in mini market Mini Market Unaza, Albania Responsibilities:

● Book Keeping

● Communication with different customers.

● Meeting with suppliers

● Checking Store

● Maintaining Inventories

2011 - 2012 (1years)

Food & Beverage Hostess Life Gallery Hotel, Albania Responsibilities:

● Escorting guests

● Menu presents

● Taking orders

● Serving Drinks

● Handling Guest Complain

● Taking Guest Feedback

● Bill present

● Keep Restaurant neat and clean

● Closing Cash and credit bills end of the day

2012 – 2014 (2 years)

English Teacher in Private School at Albania

Responsibilities:-

● Planning, Preparing and Delivering Lessons.

● Preparing Teaching Materials.

● Helping Pupils improve their listening, Speaking, Reading and Writing Skills via individual group sessions.

● Checking and assessing pupils work.

● Organizing and running specialist courses.

● Attending social events.

2014 – 2015 (Ramee Groups of Hotels, Resorts and Apartments) Food & Beverage Assistant Ramee California, Juffair Responsibilities:-

● Escorting guests

● Meet the guest.

● Taking orders

● Presenting menu

● Upselling drinks and food

● Improved my own beverage knowledge

● Collecting Data

● Sending Personal Invitation to the guest for Promotions Transfer To New 4star deluxe, Ramee Rose Hotel, Juffair (new opening Hotel) Food & Beverage as a Captain - September 2015 - August 2016

● Opening core Team Member of soft opening of Club XS in Ramee Rose Hotel on 26th September 2015.

● Successfully Launched Club XS on 23rd of September and opening core team member.

● Acquired extensive knowledge about standards and procedures of other departments. Extra-curricular Responsibilities:- (given by Food & Beverage Manager )

● Involved in Training and learning plan.

● Staff uniform designed.

● Works with chefs and superiors and help with them finalized menu.

● Does competitive hotels beverage Analysis.

● Bar seating Plan.

● Implement HACCAP, FIFO, company and government policies especially related to beverage consumption.

● Ensuring exceptional customer service.

● Facilitate Trainings for new comers and freshers.

● Set clear expectations and focus on the quality of products and services given to the guests during operation.

● Quality check on guest satisfaction, Handle challenges smoothly.

● Made Promotions for the Club XS.

● Developed and created the Club XS manual with the help of superior. September 2016- August 2017– Atiram Premier Hotel, Juffair Worked as a Supervisor in Wembley sports bar

Responsibilities:-

● Taking trainings.

● Made promotions and do planning.

● Quality check on guest satisfaction, Handle challenges smoothly. September 2017- January 2019 -Al Safir Hotel, Juffair Working as a Guest Relations Excecutive – Front Office Responsibilities:-

● Taking Check In & Check out

● Checking Guest satisfaction

● Doing Hotel show round

● Brief guest about City

January 2019-Present-Wyndham Garden,Juffair

Working as F&B supervisor

Responsibilities:-

● Setting goals for performance and deadlines

● Organizing workflow

● Training of new employee

● Helping in compiling of the Menu

● Inspecting,checking the stores and inventories

EDUCATIONAL QUALIFICATION

● High school Foreign Languages “Faik Konica”, English Branch, Korce, Albania

● University of Korca, Fan s. Noli

● Private lessons with students of different levels

● Professional masters in English Branch

● Good command of Microsoft office tools

OTHER DETAILS

● Language Known : Albanian, French and English

● Hobbies : Reading, Cooking, Listening music.

PERSONAL INFORMATION

● Date of Birth : 12/06/1991

● Father’s name : Mr. Jani Asabella

● Mother’s name : Mrs.Fatiko Asabella

(LORENA ASABELLA)

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