Employee Relations Front Office

PETRA GHAZALEH

Phone: +962-*********

E-mail: *****.********@*****.***

Location: Jordan

• Personal Details:

Date of Birth: 6th June 1989

Nationality: Jordanian

Marital Status: Single

• Education:

2007-2012 BA. Degree in Hotel Management - Al Balqa' Applied University

2006-2007 Rosary Sister's School of Aqaba General Secondary Certificate

• Languages:

Arabic: Mother tongue

English: Fluent

• Courses:

HR Diploma – Pioneers Academy

Interviewing Skills - Emirates Aviation College

Project Management Professional – PROCESS&SMITH

• Part time and Volunteer work

Recruiter with Morpheus Gulf

Aid distributor with Human Relief Foundation

Interpreter with European Union Observation Mission

• Experience:

July 2018 – July 2020 as an (HR and Admin Manager) at Pikasso - Jordan Main responsibilities:

Manage and oversee all aspects of the office environment and associated services.

Supervise administrative work in order to ensure the efficient provision of the company services.

Handle the HR operational activities, recruitment & selection, personnel administration, learning and development and employee relations.

Audit and follow up on ISO Standards.

July 2015 – April 2018 as a (Senior Human Resources Officer) at Bollore Logistics LLC - Dubai

Responsible for overall HR activities

Responsible for driving improvement to HR strategies and insure implementation of the internal policies and procedure in accordance with the law.

Prepare and execute the monthly payroll and periodic remuneration and benefit programs (e.g. salary increase planning, performance management, bonus etc).

Provide staffing and recruitment consultation in identifying, interviewing and selecting qualified candidates.

Ensure smooth and timely onboarding, while arranging induction program and training of new joiners

Develop and update all Internal Policies and Procedures for the company and assist in writing Job Descriptions.

Enhance ESS an automated requests for leave, air ticket and Health insurance.

Provide employee relations support and implement solutions to organisational and people related challenges.

Coordinate with HQ office for expatiate contracts, remuneration, Visa and relocation process.

Provide support to other company offices in the Gulf.

September 2012 - April 2015 as a (Human Resources in Charge) at Human Relief Foundation UK-Amman Office

Monitor performance and attendance activities

Coordinate staff recruitment and selection process

Develop and implement a human resources plan and personnel policies and procedures Work in coordination with the finance department on payroll

Responsibility for the drivers and vehicle movement according to the action plan

Attend the weekly management meeting and submitting reports.

September 2011 - September 2012 as a (Concierge Agent - Front Office Department) at InterContinental Hotel

Responsible for arranging day trips for the guests and tickets reservations

September 2009 - October 2010 as (Reservation Agent - Sales & Marketing Department) at Kempinski Hotel

Responsible for making room bookings through phone/ email/ fax and the website

• Skills:

Effective Communication

Computer skills

Competency based Interviewing

Listening and Problem Solving

• Interests:

Reading, writing, Football and Travelling

Reference available upon request

Contact this candidate