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Dubai, Emirate of Dubai, United Arab Emirates
September 23, 2020

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Professional Summary

A highly motivated, independent and results driven service ambassador. I am looking for an opportunity where I can perform my skills and knowledge in the industry of food and beverage as well as in hospitality.


April 2009

University of Tarlac Philippines

Bachelor of Science: Industrial Technology


Age: 29 yrs. old

Date of Birth: June 29, 1990

Place of Birth: Concepcion, Tarlac

Sex: Male

Status: Single

Height: 5’5”

Weight: 110lbs.

Citizenship: Filipino

Visa Status: Transferable Visa

Visa Expiry: October 28, 2021

Passport No: EC8547877



Visa Status: Employment

Service Ambassador

Work Experience

Courtyard by Marriott Al Barsha Service Crew

October 2018 –PRESENT

Providing excellent Food and Beverage standard operating procedures

Attending to the guests’ needs and communicating to solve guests’ complaints

Answering phone queries and processing reservations

Responsible for mentoring newly join team members


Fraser Suites Dubai Service Crew

May 2016 – August 2018

Knowledge of standard operating procedures, quality presentations, and service and products

Knowledge of the area competition, promotional concepts

Acknowledge returning and regular client

Enhance food and beverage sales through suggestive up selling

Develop restaurant image through high standards of service

Fraser Suites Dubai Room Attendant

April 2013 – May 2016

Anticipate guests’ needs, respond and acknowledge all guests

Ensure security and privacy of the guest

Perform rotation cleaning duties

Update status of rooms cleaned for next use

Responsible for achieving and exceeding the guest satisfaction score



Mankhool Road, Bur Dubai, Dubai, UAE

December 14, 2011 to March 6, 2013

Duties & Responsibilities:

Arrange bed daily and change bed linen

Vacuums carpets, floors and upholstery

Cleans bathrooms and supply with fresh towels and toiletries

Checks and re-stock tea, coffee, sugar, milk and mini bar supplies

Make sure that televisions, radios, lights and air-conditioning equipment are working

Reports to supervisor when articles are left behind by guest if there is damage to rooms, or any items appear to have been stolen

Takes laundry and dry cleaning orders from guests


Aberdeen Court

Manila, Philippines

April 2009– August 2011

Duties & Responsibilities:

Taking and serving foods

Clearing & arranging tables

Cleaning the Restaurant ( tables, chairs and floor ).

Cleaned wait station ( wiped counter, cleaned,soda/coffee/ juice machines ).

Assisting in washing dishes as needed.

Escorted customers to their tables.

Informed customers of daily special menu.

Presenting menus to patrons and answered questions about menu items, made recommendation upon request.

Brought wine selections to tables with appropriate glasses and poured the wines for customers.

Alfredo R. Castro


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