Customer Care Assistant
Resume:
OBIANIGWE RICHARD OBIORAH
LOCATION: LAGOS
PHONE: 080********/080********
E-MAIL: ****************@*****.***
PROFESSIONAL PROFILE:
A seasoned administrative Officer with more than 2 years HR/Admin experience.
Professionally trained customer care representative with 2 years logistic/customer care experience.
Good experience in intergovernmental/corporate affairs matters.
Experience in fleet management and professional office and file management.
WORK EXPERINCE:
KARFLEX FISHERIES LIMITED December 2017 - Till Date.
POST: Hr. /Admin Officer.
JOB FUNCTION:
To maintain the company fleet of cars.
To help new employee integrate properly through induction.
To assist the personnel/human resource manager in the recruitment process.
To manage office supplies.
To manage staff Files.
To make payment to government agencies.
To maintain the company’s calendar and schedule appointments.
To manage employee leave, query, staff employment letter and other information.
To keep and maintain attendance register.
To circulate memo and other information as maybe required by management.
To submit expatriate monthly returns to the concerned immigration agents.
TRUE REBEL FASHION COMPANY. Feb. 2016 – Nov. 2017
POST: Customer Care/Logistic Officer.
JOB FUNCTION:
Was in charge of making sure that the products get to the customer at the appropriate time.
Was in charge of calling the customers to ascertain their locations and availability.
Was in charge of receiving payment on delivery and to remit total revenue collected on daily basis.
Was in charge of advising customers concerning the functionality and application of the product.
Was in charge of relating customer’s complains to the management for appropriate action and to ensure that the customer is satisfied with the services rendered.
EDUCATIONAL AND CERTIFICATION:
HIGHER NATIONAL DIPLOMA (H.N.D)
Business Administration and Management
Abia State Polytechnic, Aba.
ORDINARY NATIONAL DIPLOMA (O.N.D) Business Studies
Abia State Polytechnic, Aba.
SENIOR SECONDARY SCHOOL CERTIFICATE (NECO) St. Ephraim’s Secondary School Owerrinta
SENIOR SECONDARY SCHOOL CERTIFICATE (WAEC) Chambers College Oyibo.
PROFESSIONAL CERTIFICATION:
TELEMARKETING DIPLOMA, HOUSTON TEXAS.
Certificate in Customer Service/Telemarketing. December 2015
PROJECT MANAGEMENT PROFESSIONAL INSTITUTE
Certificate in Supply Chain Management. September, 2015
SKILL SET:
Technical Skills
Microsoft Packages such as
MS Word, MS Excel, MS PowerPoint
PERSONAL SKILLS:
Ability to work in a team.
Fast Learner.
Ability to work under little or no supervision.
Result Oriented.
Leadership skill and also a self-starter.
LEADERSHIP POSITIONS:
Presiding Officer, INEC 2015 General Election
Two Times a Group Seminar Leader in My Department.
One Time the Electoral Chairman of My Department.
HOBBIES:
Sport – Football and tennis ball
Reading (National Dailies) and Researching.
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