RAKSHA MAHABIR

073-***-****

adgcgn@r.postjobfree.com

I am strongly motivated to achieve excellence in my work, and have good communication and organizational skills. I am diligent, trustworthy and punctual and possess self-management skills with an aptitude for learning and applying new skills. I believe service can be applied in any position, in any company; and the only difference would be the product offered.

WORK EXPERIENCE

Service Controller

03/2015 to 07/2020

United Business Solutions

Durban

Working on BPO system managing two branches DBN, CPT for service with 7 technicians and assist the JHB branch

•Answering and logging of service and toner calls

Ordering stock of toners and Spares

Liaising with technicians, Logging off service and Grv stock, Liaising with clients

Collections

Arranging Deliveries, install of machines

Updating spreadsheets

Reception Answering of switchboard, ordering of in-house stock and invoicing. Welcoming clients and redirecting them, booking of vehicles, Meter readings, attending to daily emails, Filing Stores- Managing stores, Receiving and Dispatching of stock, admin duties Drivers- Managing the drivers daily schedule R

Operations Manager

10/2011 to 02/2015

Equip2Call

Durban

Focus on Quality Assurance Department

Responsible for full management of all other

Departments HR, IT, Cleaning

Admin Duties

Liaising with external clients

Weekly performance Reviews with

each Department. Payroll

Resolved conflicts and negotiated mutually beneficial agreements between parties. Managed quality assurance program, including on-site evaluations, internal audits and customer surveys. Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.

Coached new employees on administrative procedures, company policies and performance standards. Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.

HR Administrator

01/2005 to 09/2008

Model Kwik Spar

Durban

Payroll

Data Capturer

Invoicing

Dispatching

Banking

Stock Control

Receiving

Cashier

Supervisor

Updated HR database with new employee information, changes in benefits and other details. Coordinated ongoing technical training and personal development classes for staff members. Prepared all human resource documentation, including new hire letters, employee contracts and corporate policies.

Processed POS transactions, including checks, cash and credit purchases or refunds. Restocked, arranged and organized merchandise in front lanes to drive product sales. SKILLS

• Staff Management - 5 years

• Revenue Generation - 5 years

• Problem resolution - 5 years

• Supervision - 5 years

• MS Office - 5 years

• Team management and Business operations - 5 years

• Process improvement - 5 years

EDUCATION

Palm View Secondary School

High school or equivalent

High School

Durban

01/2000 to 13/2004

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