Customer Service Representative
Resume:
Kristy Rust
Customer Service Representative
East Grand Forks, MN 56721
**********@*****.***
Work Experience
Cashier
walmart - Grand Forks, ND
April 2019 to Present
bell ringer
Salvation Army - Grand Forks, ND
October 2018 to December 2018
rang a bell asking for donations to Salvation Army weed puller
Simplot RDO - Grand Forks, ND
August 2018 to October 2018
seasonal, pulled weeds and debris from potatoes during harvest Personal Care Attendant
State of Minnesota - East Grand Forks, MN
June 2017 to September 2017
make sure the client did not do anything to hurt himself, gave him rides to places he wanted to go, made sure he took his meds
Inbound Sales Representative
Digi Key - Thief River Falls, MN
July 2016 to February 2017
process orders over phone, through email, fax and internet. Dispatcher
Grand Forks Taxi - Grand Forks, ND
November 2014 to July 2016
answer phones and dispatch drivers to pending calls, schedule pick ups for a later time/day. black jack dealer
NDAD - Grand Forks, ND
August 2015 to February 2016
deal blackjack, spin pig wheel, record ending numbers for table at shift change Customer Service Representative
KPI Connect - Grand Forks, ND
2014 to 2015
make calls reminding customers their car may be due for service and possibly schedule appointment. Customer Service Representative
Amazon.com
October 2012 to January 2013
Provide assistance placing orders
• Check status of customer orders in shipping process
• Guided customers on how to navigate the web site Customer Service Support
RTS - Fargo, ND
November 2011 to May 2012
Provided the best customer care, above and beyond the call of duty
• Complete knowledge of the customers' needs
• Demonstrated empathy for the customers situation
• Communicated clearly, both written and in speech Customer Service Representative
US Bank - Fargo, ND
October 2008 to October 2011
Greet guests, as well as give information to people who call in along with providing information at the front of the bank.
• Handled bank transactions and answer customer questions.
• Taught existing customers new banking services and products.
• Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary.
Help Desk Technician
Work Force Management - Grand Forks, ND
August 2004 to October 2008
Trouble shoot registers, monitors, and customer printer issues.
• Reload register programming to fix register problems.
• Answered telephone calls to problems on a particular software or hardware system.
• Updated schedules for tech calling in or for approved time off.
• Performed daily reports for scheduling and operation of technicians.
• Monitored technicians working with store call backs. Driver/Dispatcher
Nodak Radio Cab - Grand Forks, ND
December 1997 to August 2004
Answered phones/scheduled pickups.
• Directed drivers to next customer location.
• Kept records, logs, and schedules of the calls that they receive the transportation vehicles that they monitor and control, and the actions that they take. Education
Associates of Science in Criminal Justice
Anthem College - Phoenix, AZ
July 2012
certificate in Medical Records
Quentin Burdick Job Corps - Minot, ND
February 1997 to October 1997
Skills
comupter expierence, answer multiple phone lines, multi-task, scheduling (10+ years) Certifications/Licenses
Driver's License
Assessments
Organizational Skills — Highly Proficient
January 2019
Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: https://share.indeedassessments.com/share_assignment/lcdqykdy13ljuzug Customer Service Skills — Highly Proficient
February 2019
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: https://share.indeedassessments.com/ share_to_profile/379d4e1cdeb28387553446533f8a68a6eed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Responsible, detail, orientated professional, who has experience in customer service. A hard worker, who learns new concepts quickly and implements new ideas. Determined to achieve goals while demonstrating a teamwork attitude and working under pressure. Experienced knowledge base in the criminal justice field.
Self-Management Skills
• Demonstrated quality performance, and maintaining professional service.
• Provide superior customer service while multi-tasking in a fast-paced environment.
Contact this candidate