Front Office Contact Details
Resume:
MWANGI STEPHEN NJOROGE
Mobile: +971*********
Email ********@*****.***
LinkedIn Stephen Mwangi
AVAILABLE TO JOIN IMEDIATELY
PERSONAL SUMMARY
Am a self-driven person, boasting in excellent interpersonal, communication & negotiation skills. I am a very fast learner with a high level of integrity and trust, and I have the ability to work with ease under pressure as well in a team.
PERSONAL OBJECTIVE
To work in a Suitable position with an organization where I can Utilize the best of my skills and abilities that fit to my education, skills and experience a place where am encouraged and permitted to be an active participate as well as a vital contributor on developments of the Company.
WORK EXPERIENCE
RADISSON BLU HOTEL APARTMENT, DUBAI SILICON OASIS.
FRONT OFFICE, RECEPTIONIST - 2019 DEC to Date.
DUTIES AND RESPOSIBILITIES
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
RADISSION BLU HOTEL APPARTMENT DUBAI, NOV 2017 TO DEC 2019
LIFEGUARD & HEALTHY CLUB ASSISTANCE.
DUTIES AND RESPONSIBILITIES
Welcoming and orientation of the guests to all our facilities
Ensuring the safety of the guests as they use swimming pool and other facilities.
Assisting those guests that’s requires first Aid or with health and safety conditions.
Assisting the kids play area.
Issuing the towels, lockers and other supplies as requested by guests.
Ensuring our health and safety instructions and rules are adhered to by all guests.
Taking of inventory of supplies and reporting any damages or maintenance issues.
Assisting the guests on gym equipment and also with sauna and steam room to new user.
Ensuring the cleanness of the pool and spa.
Reporting any lost and found to the relative department.
DUBAI PARKS AND RESORTS: LEGOLAND DUBAI, OCT 2016-NOV 2017
ADMISSION ATTENDANT/GUESTS SERVICES
DUTIES AND RESPONSIBILITIES
Coordinating communications and information for all departments during operations for Entire Park.
Record any details of the information regarding to make a report for the park operation going each day.
Liaising any emergencies and assistant needed calls for each department.
Operating telephone and radio communications.
Processing admission tickets
Face to face customers transactions
Assisting guests and handling complains.
Scanning ticket and assisting with light security checks and providing information about the park.
ATLANTIS THE PAM DUBAI, AQUAVENTURE PARK,
LIFEGUARD, JAN 2015-AGUST 2016
DUTIES AND RESPONSIBILITIES
Overall water safety for the guests by enforcing safety rules and using preventative life guarding techniques
Dispatching guests on the rapids and Waves Rivers.
Contributing to the resort clean up.
Exceeding ILTP requirements and attending 4 hours of in-service training per month
Communicating and enforce all regulations and pool rules in a personable and professional
Communicating any potentially dangerous elements of the facility to the Aquatics Coordinator
Participate in and help facilitate staff training
Performing patron surveillance with a rescue tube from the guard stand
Remaining alert and using all senses while guarding
Record daily participation numbers and complete daily activity reports
PERSONAL INFORMATION
Date of Birth: 25TH December, 1989.
Languages: English
Nationality: Kenyan
EDUCATION QUALIFICATIONS
Technical University of Kenya -2011-2013
Diploma in Disaster Management
OTHER QULIFICATIONS
UAE Accredited Lifeguard License by Dubai Municipality
OPERA & VICAS experience
YES I CAN! Customer Service Skills Training-Radisson blu Hotel Apartment,Dubai
WOW Maker Staff of the Month Jan 2020-Radisson blu Hotel
First Aid & CPR by SAFER Fire Safety Consultancy.2020
Ellis & Associate Lifeguard License USA, lifeguard Experience.
Basic and Advance scuba diving certificate, Kenya lifesaving federation
Senior level lifesaving, Kenya lifesaving federation.
Emergency First Responder, Kenya Red Cross training school.
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