Sales Customer Service
Resume:
JOB OBJECTIVE : To be able to utilize my skills and apply my overall knowledge and experience in the work place for the company’s growth.
EDUCATION
****-**** ** ** ***** UNIVERSITY-DASMARIÑAS, PHILIPPINES Bachelor of Science in Business Administration Major in Business Management WORK EXPERIENCE
Company Name: GULF SURVEY & ENGINEERING SERVICES (UAE) OCT 2018 to MAY 2020 Position Title: Administrative Assistant
Industry: Software
Work Description:
• Provides administrative support to ensure efficient operation of office. Carries out administrative duties and exhibits polite and professional communication via phone, and e-mails.
• Arranging meeting schedules and supports visitors.
• Maintaining employees attendance in daily basis (Leave, Late and absent).
• Common HR support such as interview schedule for applicants, and preparing documents for newly hired staff.
• Coordinating company car’s issuance to the staffs, maintaining the Petrol, Salik, and renewals. And monitoring as well the traffic fines and other maintenance request if needed.
• Handling petty cash, and other expenses, and preparing the liquidation report for replenishment.
• Preparing monthly attendance Report for salary purposes.
• Accounts receivables support.
• Contributes to team effort by accomplishing related results. Company Name: CMYK PRINT SOLUTIONS (UAE) 2013 up to 02/October/2018
• Position Title: Logistics/ Procurement Officer/ Executive Secretary Industry: Trading Company of Printing Inks & Materials. Work Description:
• Responsible for the preparation of all purchase order, follow ups until shipments process.
• In-charged all logistics work such as comparing shipping rates, import & export duties.(whether it is By Air, LCL or Containerized Shipments)
• Ensure to outsource different freight forwarders in which can meet the target rates/cost competitively with good services.
• Negotiating with suppliers to minimize raw material and transportation costs.
• Keeping in touch with suppliers and developing cordial relationships with them.
• Making sure that all supplier information and records are up to date.
• Customer Service Support of Technical Dept. - responsible to attend all the necessary requirement of our technical team from checking the availability of the material and the price from local or international suppliers. Sending quotation to customers, placing orders up to delivery process. MA. ROWEMA G. SANTOS
Al Qasimia Sharjah, UAE
***********@*****.***
• In-charged to our TMS system (DNATA Travel) checking flights/hotel rates until booking.
• Arranging all Application for any Visa Requirements. (specifically it depends on GM’s request)
• Reviewing and verifying shipments and travel billings.
• Arranging meeting, appointments and schedule of General Manager.
• Attending and assisting in the Booth for any Company Exhibition activities.
• And engaged some other admin works, preparing such as memos, announcements and any company activities.
• A daily basis report directly to General Manager. Company Name: HMH Technical Contracting (UAE) 2013 Position Title: Executive Secretary / Admin
Industry: Contracting Company
Work Description:
• Maintaining documents, records, and database.
• Preparing quotations. (project base)
• Attending important queries, meetings, customer’s service and preparing weekly report.
• Admin work: Preparing memos and any important announcements and other duties as assigned. Company Name: Lutz-Jesco Middle East FZE (UAE) 2012 Position Title: Logistics Officer / Controller
Industry: Water Treatment
Work Description:
• Communicating with customers regarding to their orders and deliveries.
• Responsible in checking both quantity and quality of goods before, during & after dispatching the materials.
• Coordinate the pick-up and delivery of freight while minimizing transit time and logistics cost.
• Responsible for identifying commodity needed to transport freight.
• Preparing stock status report.
• Tracking and tracing the shipments.
• Arranging custom clearance for the material need to be dispatch. ( import and export)
• Ensures that all needed documents are complete before the day of dispatching.
• Monitoring the arrival of the all shipments, and do also the clearance of it.
• Develop and implement special sales activities to reduce stock. Company Name: Towa Denki Trading Philippines (2010- 2012) Position Title: Purchasing/Logistics Officer
Industry: Trading Company
Work Description:
• Manage and monitoring delivery.
• Improve sales operation, process and arrange company products and services to customers.
• Manage and increase the effectiveness and efficiency of Sales Operation through coordination and coordination between Business Partners and Suppliers.
• Develop and maintain sales materials and current product knowledge.
• Prepare sales report to foresee the development of each month and compare.
• Oversee overall operation, purchases, planning, and controls.
• Monitoring the arrival of the all shipments.
• Develop and implement special sales activities to reduce stock. Other duties as assigned. Company Name: Hocheng Philippines Corporation (2005-2010) Position Title : Logistics Assistant
Industry : Manufacturing / Production
Work Description:
• Receiving purchase order of customer and processing the same to Sales Order within the day unless given special instruction and items ordered for verification.
• Verifying credit status of customer through Collection Unit.
• Coordinating with Material Resource Planning (MRP) and Finish Goods Handling Unit (FGHU) to ensure availability of items and delivery schedules.
• Coordinating with customer any changes in delivery schedules and stocks unavailability to avoid customer complaints.
• Ensure monitoring of Purchase Order from Sales Order to Delivery.
• Ensure that the items required by Sales & Marketing Department through special production are properly and timely coordinated MRP and other related section/unit.
• Coordinating Pick-up & sailing of containerized shipments.
• Booking of containerized shipments
• Sending Packing list and copy of DR to distributors
• Updating the distributors regarding their unserved items, item with no stock, Sales Performance, and schedule of deliveries (ETA/ETD)
• Preparing Weekly Billing Status of Trucking and Shipping Lines
• Preparing Expense Endorsement for Trucking and Shipping Lines
• Preparing Monthly Freight Charges report
• Monitoring outstanding deliveries/unserved items Company Name: Goldenwill Fashion Inc. Philippines (2004-2005) Position Title: Receptionist
Industry: Manufacturing / Production
Work Description:
• Responsible in incoming and outgoing phone calls. Responsible in sending samples, documents, and small orders in different courier
• Customer service relation task
Company Name: Waltermart-Abenson, Philippines (2003) Position Title: Roving-Invoicing Clerk
Industry: Consumer Products / FMCG
Work Description:
• Customer service relation task / Monitoring outstanding deliveries / Preparing sales report / and Assisting Defective Products and other inquiries
SKILLS AND STRENGTHS
• Knowledgeable in SAP Business One, ERIC System, PACT System and SALESFORCE System
• Well familiar with the principles of transportation, supply chains and procurement.
• Well experienced in sales and delivery task
• Knowledgeable in customer service relation
• Knowledgeable in Microsoft Office
• Analytical, keen to details, and can work in minimal supervision
• Excellent negotiation skills, and highly organized
• Good interpersonal skills and able to maintain a pleasant disposition, transparency and integrity under a highly stressful working environment
PERSONAL DATA
Civil Status : Single
Date of Birth : February 1, 1983
Nationality : Filipino
Religion : Roman Catholic
Height : 5’2”
Weight : 103 lbs
Visa Status : Visit Visa
Language spoken : English and Tagalog
REFERENCES
Available upon inquiry
Contact this candidate