Manager Sales
Resume:
Amr Awny Abo Abdoun
Sales Acquisition Team Lead
District 8 October City, Cairo
***.****.******@*****.*** & *.****@*********.***
https://www.linkedin.com/in/amr-awnyy-06098019a/
Sales Acquisition Team Lead procure goods and services on behalf of a company. Main responsibilities of an Acquisition include developing acquisition strategies, negotiating prices with suppliers, finding the best deals, reaching out to property owners, reporting to senior management, and managing vendor databases. Having sales skills such as procurement expertise, problem solving, strategic planning, computer competences, attention to details, and negotiation. Eligible resumes make display of a degree in business administration or a relevant field.
Former Team Leader with 3 years of experience in Call Centres environments. Knowledgeable in KPI analysis, implementation and corrective planning. Engaging and motivational supervisor skilled at training, coaching and developing high-performing employees. Organized Team Leader with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Multi-tasking Team Leader well-known for executing successful, new initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Talented Team Leader offering 3-year background with progressive advancement in performance management. Focused on driving employee performance, achieving team goals and delivering consistent, on-time project completion. Team Leader experienced in directing activities of workgroups. Develop strategies, provide training, set goals, and obtain team feedback. Excellent interpersonal and communication skills. Big picture focus, communicating goals and vision to succeed. Problem solver, networker, and consensus builder. Lead Assistant with talent supporting senior managers and upper management in decision making and improved productivity. Manage administrative and clerical functions, scheduling, logistics, meetings and provide follow-up on important projects and initiatives. Strong organizational and communication skills with attention to detail and accuracy.
Skills
Team management
Excellent
Sales and marketing
Excellent
Training and development
Excellent
Quality assurance requirements
Excellent
Coaching and mentoring
Excellent
Risk assessments
Excellent
Recruiting and Hiring
Excellent
Business Administration
Excellent
Staffing and scheduling
Excellent
Data collection and analysis
Excellent
Business development
Excellent
Complaint resolution
Excellent
Negotiation
Excellent
Operations management
Excellent
Regulatory compliance
Excellent
Strategic planning
Excellent
Business planning
Excellent
Troubleshooting and diagnostics
Excellent
Requirements analysis and design phases
Excellent
Behaviour improvements
Excellent
Work History
Sales Acquisition Specialist
PlanRadar UK, Cairo, Egypt
Developed team communications and information for meetings.
Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
Accepted and processed supply requests from staff, and placed orders per procedures.
Searched for hard-to-find items and found high-quality, reliable vendors.
Worked with departments to find new and better items to fulfil diverse needs.
Maintained documentation for all purchases.
Team Leader
Digital Works Egypt, 6th of October City, Cairo
Manages and leads a team of employees. Communicates company goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance. Communicates concerns and policies among management and team members.
Supports team manager and performs management duties when manager is absent or out of office
Manages inventories and stock, including keeping detailed records of inventory use and sales, and advising management on ordering where necessary
Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
Assists management with hiring processes and new team member training
Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance
Communicates deadlines and sales goals to team members
Develops strategies to promote team member adherence to company regulations and performance goals
Conducts team meetings to update members on best practices and continuing expectations
Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines
Ensures company brand materials and physical working spaces meet and exceed company presentation standards
Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints
Performance Manager
Vodafone UK, 6th of October City
POSITION SUMMARY The Business Performance Manager supports the activities of the Strategy, Business Development & Performance division relating to new business initiatives, strategic planning, data management, and coordination of organizational wide operational work plan development and delivery. The role assists and supports the Executive Director, Strategy, Business Development and
Governance Framework.
Collected, organized and modelled data using.
Produced detailed and relevant reports for use in making business decisions.
Leveraged on-site observation and personal interviews to identify individual employee strengths.
Gathered, documented and modelled data to assess business trends.
Customer Service Subject Matter Expert
Vodafone UK, 6th of October City
a subject matter expert (SME) is an important part of the team. An SME has proficiency in his or her subject and guides other professionals on the project to ensure the content is accurate.
The proficiency generally comes from education and experience. SMEs come from academic, technical, and vocational fields. They may work on different types of projects and have slightly different duties, but their role is essentially to ensure the facts and technical details are correct.A variety of educational projects require a subject matter expert, including, but not limited to, training videos, manuals, courses, and assessments. In the case of developing a course or training, the SME will select the objectives and content, in addition to reviewing the final product to ensure editing did not change the content, but others on the team will determine the presentation of the information. Others working on the project may not have expertise or even knowledge of the subject area but may be experts in instructional design and presentation. Technical accuracy is the primary goal of the SME.
Technical Support Agent
Vodafone UK, 6th of October
Submitted service tickets for equipment maintenance requests.
Wrote and reviewed tickets to request maintenance to various types of equipment.
Documented all transactions and support interactions in system for future reference and addition to knowledge base.
Configured hardware, devices and software to set up work stations for employees.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Up-sold products and services to increase company revenues.
Collaborated with vendors to locate replacement components and resolve advanced problems.
Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.
Delivered technical sales presentations to prospects and presented benefits and value of insurance products.
Education
Graduated from Languages and Translation English Department
6th Of October - 6th Of October
Accomplishments
Handled 17 teams in two years.
Won the “Performance Manager of the Month” Award three times during 2018..
Named “Employee of the Month” in June 2017.
Promoted to Floorwalker after only 5 months of employment.
Promoted to Performance Manager after only 4 months of acting as a Floorwalker.
Achieved status as one of 3 top performers in the 2018 as a Performance Manager.
Football
Played in El Ismaily FC back in 2005.
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2020-02 - Current
2019-12 - 2020-02
2018-01 - 2019-12
2017-06 - 2017-12
2017-01 - 2017-07
2017-01 - 2017-08
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