Manager Assistant

Nibin Varghese Charley

Sairam Gardenia, Bangalore, India - 560035 +91-953*-****** Email Address Linkedin Profile Over 9 years of rich, end-to-end Operations and Project Management experience in Market Research and Software development industries. Having hands-on experience in business process improvement, change management, detailed requirements, workflow design, client management and costing. Seeking to build a career as an operations manager in an esteemed company.

PROFESSIONAL EXPERIENCE

Hashedin Technologies, Bangalore, Karnataka, India A software development company, with a difference. We build deep tech SAAS products and platforms. Our experts in Analytics, Machine Learning & Integrations, build upon learnings and frameworks from a decade of launching 200+ products.

Project Manager 2019 - Present

• Manage 60+ members across multiple projects.

• Create a clear and concise plan to both execute the project and monitor its progress.

• Review the budget and plan to avoid massive budget overruns.

• Work with sales team in defining the targets and strategizing to grow the account.

• Evaluate the accounts to provide the marketing team on reports to cross sell and increase the revenue.

• Work on Excel, Google sheets, Tableau, PowerBI and slides to create reports for the leadership to understand the overall progress of the project.

• Understand the gaps in the process and implement steps to drive efficiency. Genpact India, Bangalore, Karnataka, India

A global professional services firm that makes business transformation real. We drive digital-led innovation and digitally enabled intelligent operations for our clients, guided by our experience running thousands of processes primarily for Global Fortune 500 companies.

Manager 2018 - 2019

Assistant Manger 2015 - 2018

• Managed 30+ members in the team and reviewed them on a monthly basis and provided them with regular feedback.

• Worked with cross-functional teams such as the project stakeholders and report development team during the entire process to ensure the successful completion of the project within the stipulated time.

• Closely worked with the clients in understanding the requirement and translating with the team. The client also added 4 additional FTEs which generated $80K as revenue to the company.

• Ensured client satisfaction through follow-up, client responsiveness, and thorough communication.

• Drove efficiency and effectiveness of charting & reporting, performance management, appraisals and feedback.

• Lead and support complex end-to-end projects to deliver service, revenue, cost and risk improvements which provides better return over investments.

• Conducted trainings with the team and the business stakeholders. Create a formal documentation for the training which will be used a reference for future projects. Business Analyst 2014 - 2015

Senior Associate 2012 - 2013

• Created category overview decks for multiple clients which helped them in understanding the client’s category over multiple retailers.

• Travelled to Dubai to setup an entire end to end solution for a client on Finance and Accounting KPIs.

• Used Six Sigma methodologies to identify process inefficiencies and implement best practices. Nibin Varghese Charley

• Managed in building a Qlikview solution for an internal client from POC to the launch.

• Took part in process automation and contribute in endeavors towards Lean systems and technologies such as Robotic Automation in driving efficiency.

• Conducted assessment on the projects against the baseline to conduct a gap analysis and thereby recommend best practices to implement efficiencies.

• Created a deck updater tool which automatically updates the charts, data tables and insights with the click of a button using VBA coding.

EADS Astrium, Bangalore, Karnataka, India

Astrium is an aerospace manufacturer subsidiary of the European Aeronautic Defence and Space Company (EADS) that provided civil and military space systems and services. Market Research Executive 2011 - 2012

• Generated report for International countries understanding the space industry and other factors.

• Suggested appropriate satellite services for the country for their development.

• Created report that helped the sales team of the company to interact with the top management and government officials.

• Conducted a conducive analysis on the current process to evaluate the inefficiencies to recommend optimal practices.

• Completed the study on “Earth Observation Agricultural Environment in Indonesia”.

• Also studied on the space capabilities of countries in the Asia-Pacific Region (South Korea, Australia).

• Analyzed key market, competitive and customer trends and evaluated impact on market segments Key Skills/Technologies

• SQL

• Microsoft Office (MS Excel, Powerpoint, Word, Access)

• Project Management

• Client Management

• Critical Thinking

• Python

• Presentation Skills

• Tableau, PowerBI

VOLUNTEER EXPERIENCE

Corporate Social Responsibility SPOC

• Volunteer administrator for the tree plantation drive and seeded 200+ samplings by the entire group.

• Conducted computer classroom trainings for 9 underprivileged students on using Microsoft Office Tools.

• Part of a fund raising program to support the flood victims. EDUCATION

Master of Business Administration 2010

Bangalore Management Academy, Bangalore, India

Bachelor of Engineering 2008

Christian College of Engineering, Tamil Nadu, India

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