Customer Service Health

SHANIA CASTER

**************@*****.***

OBJECTIVE

Motivated, organized, and enthusiastic person looking to obtain a position as a phlebotomist ultimately growing within the organization and willing to learn and achieve for higher goals. EDUCATION

FREDRICK DOUGLAS HIGH SCHOOL Baltimore, MD

High School Diploma, 2014-2016

FORTIS INSTITUTE Towson, MD

Dental Assistant Certification, April 2018 - Not Current EXPERIENCE

COMFORT CARE OF KENSINGTON Baltimore, MD

Personal Care Provider, 2014- Not Current

● Accompany residents to appointments, supervise activities at non-residential care facilities.

● Prepare and serve meals to residents.

● Perform light housekeeping as needed. Performed various task as requested.

● Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.

● Perform health-care related tasks, such as monitoring vital signs and medication, under the direction of medical professionals.

● Provided excellent beside care to residents.

UNIVERSITY OF MARYLAND, ST. JOSEPH’S HOSPITAL Baltimore, MD Intern Associate for employee Health Services, March 2016 – June 2016

● Educated employees on health awareness issues

● Scheduled appointments for Nursing, Medical, and Ancillary Staff

● Filed of Health Data, ensuring that all privacy guidelines were followed in handling and storing Health Data.

● Demonstrated knowledge of Microsoft and other computer software.

● Provided excellent customer service.

VOLUNTEER EXPERIENCE

CATHOLIC CHARITIES: MY SISTER’S PLACE LODGE Baltimore, MD Volunteer 2015 – Not Current

● Prepare and serve Meals to individuals

● Assist in organizing donations from patrons

● Coordinate bed Assignments, Perform light cleaning as needed SKILLS

● CPR ● Problem Resolution ● Customer Service

● Microsoft Office ● Filing ● Dental services

● Organization ● Data Entry ● Records Maintenance

Giant Food 2019- Currently

Baltimore,Md 21229

Job Description: Cashier

Duties

● Service customers

● Handle money/cards

● Keep register area/ belt clean

● Count pan

Trained and Certified Phlebotomist

Baltimore,md

Key Skills

● Calculating Quantity of Blood Needed

● Decontaminating Puncture Site

● Documenting All Procedures

● Following Infection Control Guidelines

● Locating Appropriate Veins for Blood Collection

● Maintain Specimen Integrity

● Preparing Specimens for Transport to the Laboratory

● Communication

● Empathy

● Dexterity

● Data Entry

● Attention to detail

● Calming Anxious Patients

● Customer Service

● Patience

Contact this candidate