Administrative Assistant Manager

TIANA E. KYLE

*** ********* ****, *** *****, Ca *2113 619-***-**** **********@*****.***

CORE COMPETENCIES Certifications / Professional Skills Interpersonal

• OYP Certified (Optimizing your Performance) • Ability to adjust in changing environments

• CPR / First Aid & Pro-Act certified • Advanced conflict resolution abilities.

• Microsoft Word, Excel, Powerpoint • Ability to demonstrate strong leadership skills PROFESSIONAL HISTORY Direct Support Professional The Arc of San Diego, San Diego, CA 02/2016 - current

● Completed documentation to ensure proper processing for San Diego Regional Center’s payroll for clients.

● Completed data entry in Therap (behavior plans, Medical Administration Records and emergency data forms).

● Maintain confidential in accordance to guidelines set forth by Health Insurance Portability Accountability Act.

● Provided supervision and training to clients at job sites to ensure maximum productivity.

● Developed activities and community programs to enhance clients social and personal development.

● Participated in parent meetings to discuss progress and new goals for upcoming year. Administrative Assistant II United Parcel Services - San Diego, CA 08/2016 - Current

● Accurately routed agreements, contracts and invoices through the signature process.

● Maintained confidential files and records in compliance with policies and procedures.

● Managed and oversaw daily office operations and maintenance of equipment.

● Interacted with multiple hub locations and dispatch offices to assist in managing loading schedules to ensure proper processing of shipments.

● Provided clientel with proper information regarding rate quotes and appointments.

● Performed data entry functions (i.e. keying bills from manifests) in a meticulous manner.

● Received and screened a high volume of internal and external communications, including email and mail. Activities Youth Case Manager Church of New Creations, San Diego, CA03/2012 - 02/2015

● Used evidence-based practices including motivational interviewing and trauma-informed care to create individualized service plans based on clients' needs.

● Motivated and encouraged clients to reach maximal growth through positive reinforcement.

● Developed and identified community resources to aid in clients meeting personal goals.

● Devised, monitored and implemented Individualized Support Plans (IPP’s) for up to 50 clients to ensure maximum personal growth was reached.

● Maintained professional and personable relationships with clients and families to assure a pleasant experience. EDUCATION Bachelor of Science:Psychology,University of Phoenix (2014) PROFESSIONAL ACCOLADES

● Interactive Style training - A training to aid in improving approach when interacting with clients of different cultural backgrounds, religious beliefs, disabilities and sexualities.

● Reporting Observed or Suspected Abuse Training -A training provided to enhance employee performance by promoting teamwork and diversity in the work environment.

● Make a More Meaningful Day Training - A training provided to equip staff with proper knowledge and resources to provide clients with a safe and productive learning environment.

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