Customer Service Representative

AIRA JEAN C CHICO

CUSTOMER CARE PROFESSIONAL

CONTACT

Home address: *** ****** **. ****** ****. Manggahan

Email: *************@*****.***

Tel. no: 027*******

Professional Summary

Experienced and reliable customer service officer with extensive experience providing assistance in a busy call center setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers. Fully committed to following company procedures and winning loyal customers.

Skills

Capable of handling a variety of disputes and facilitating quick and efficient resolutions over the phone.

Proven ability to multitask and use multiple phones and other technical devices while providing exceptional customer service.

Proficient understanding of Microsoft Word, Excel, Access, and the internet. Basic knowledge of common office electronics.

Can utilize upselling prowess to sell additional products to customers or clients after providing assistance.

Able to enter large quantities of data into computer and retrieve important information in a brief period of time. Capable of entering data while remaining online with several customers at once.

Strong verbal communication skills allow for the fostering of strong bonds with customers during all interactions.

Able to thrive and meet company standards in a busy call center environment both alone and in a team setting.

Educational Attainment

Bulacan State University

Bachelor of Science in Psychology

June 2011 – Undergraduate

Work Experience

Concentrix

Customer Service Representative

Telco Account

February 2020 – September 2020

Mobility Sales Specialist, managing incoming calls and customer service inquiries.

Generating sales leads that develop into new customers.

Identifying and assessing customers’ needs to achieve satisfaction.

HKT Teleservices (Philippines) Inc.

Customer Service Representative

Travel Account

June 2018 – Feb. 2020

Build sustainable relationships and trust with customer accounts through open and interactive communication.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

WORK REFERENCE

Murielle Patrix Panopio

HR Associate, Human Resource (HKT Teleservices (Philippines) Inc.)

Mobile: +63-929-***-****

Address: 10/F Unionbank Plaza, Meralco Avenue, Corner Onyx St., Ortigas Center Pasig City Philippines 1600

Michelle Santos

Associate Leader, People Solutions (Concentrix)

Mobile: +632-********

Address: 8th -11th Floors Mega C Building SM Megamall Mandaluyong City 1554

Contact this candidate