Customer Service Administrative Assistant
Resume:
Toddrea Brewster
Olathe, KS *****
***************@*****.***
To secure a challenging position with a progressive company in which skills and experience are utilized. To assist a company in the attainment of their goals and objectives through a dedicated team experience.
Authorized to work in the US for any employer
Work Experience
Manager, Service Delivery
Tiger Cool Express - Overland Park, KS
February 2018 to August 2019
Operations and Customer Service process implementation. Utilize TMS software or TCX approved routing guides to apply cost-effective routing to shipments that meets customer and TCX requirements.
Ensures carriers are properly notified of orders and responding in a timely fashion to pick-up TCX customer shipments.
Arranges shipments, destination, route, rate, delivery time; ordering carriers. Verifies items shipped by matching bills of lading; reconciling quantities; noting discrepancies. Keeps customers informed by forwarding notice of item availability, shipment date and method, and current status; answering questions.
Protects organization reputation by keeping pricing, promotion, purchase order, and credit-limit information confidential.
Updates job knowledge by participating in educational opportunities. Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Claims Representative
Kforce - Overland Park, KS
November 2016 to February 2018
Seaboard Foods (Mission, KS)
Claims Representative
Internal transportation claims handling, follow up with 3rd party warehouses for details on why a claim was opened
Handling damage reports from customers
Types of invalid claims- errors, pricing discrepancies, or collections follow up for customer payment
Follow up on valid claims- rebills to customer, research it, gather documents, email back to customer
Various research- product in transit issues, Research, data entry Accessioning/ Processor
Apple One - Overland Park, KS
July 2015 to November 2016
operations representative
C.H. Robinson (Kansas City, MO)
Operations Representative
Retrieve and provide updated tracking/status information for customer shipments and communicate necessary information to branch account reps to assist them in managing customer accounts. Responsibilities include the setup and/or monitoring of shipments from start to finish, communicating detailed information through the systems to account managers, and helping to identify inefficiencies in customer operations.
" Responsible for retrieving shipment status information via carrier web sites, e-mails, and phone calls with carrier contacts to update C.H. Robinson's Navisphere system. Confirm data in system matches to what carriers report after pickup. " Communicate needed shipment status information to CHR office contact(s) for the account.
" Responsible for identifying exception/problem shipment and research status and resolution with carrier. Monitor loads for exception and manage exceptions to closure. " Expected to trace a Minimum of 650-750 shipments per day. o Have multiple screens open at the same time. o Call the carrier on exceptions (shipments that are not moving within the normal transit time). o E-mail CHR office account managers about exception/problem or late shipments. o Communicate with carriers to resolve issues.
" Work as a team to share shipments when co-workers are out or as needed in the day's workload. " Display professionalism in all communication, especially with outside contacts. Maintain high level of customer service.
" Create and maintain customer and carrier information on the accounts you trace. Load Planning, Appointment Scheduling and Customer Service Kelly Services - Overland Park, KS
August 2013 to June 2015
Dispatcher/ Customer Service Sales
AOK Freight - Olathe, KS
December 2014 to March 2015
Book a minimum of 2 shipments per day of AOK assigned accounts (quota minimum is 2 shipments per day), enter shipments in strategy live, post on load posting sites as needed, broker shipments with approved carriers, enter and process required paperwork as need. Provide administrative/customer service support in office as needed which may include (but not limited to - answering incoming phone calls as needed, agent administrative, collection of proof of deliveries/customer rate confirmations, providing customer service tasks as assigned for carriers/customers as needed). Account Administrator
Henry Wurst Inc - North, Kansas, US
August 2014 to October 2014
Provides support to an Account Manager or Sales Rep for accounts requiring specific inventory, Marcomzone, and fulfillment services. Also provides administrative support as needed in the following areas: Inventory monitoring, item set-up, client support and contact, order entry, event management, product ordering, billing, client reporting and other administrative duties as assigned by supervisor.
Learn about and understand customer needs to deliver exceptional customer service, engaging the customer in their relationship with HWI and contributing to continued business and growth with customers.
Answer incoming phone calls or emails and assist clients with product, ordering, or system questions. Understand the need for handling communications with clients professionally.
Process online orders and monitor schedules to provide on-time product delivery.
Track and manage inventory, when needed, to prevent out of stock issues. Works with sales team to establish reorder points when necessary.
Assist with Printstream and/or Marcomzone product set up and updates.
Create monthly reports required internally or by the client and distribute appropriately.
Organize and oversee rollouts of large customer projects/promotions, which includes creating and maintaining product spreadsheets and job instructions that include the details to kit the promotion accurately and on time.
Interfaces with accounting department and invoicing specialist, when necessary, to create accurate and timely invoices.
Research billing or payment issues.
Monitor internal production and accounting processes to ensure timely closing and billing of all production and project jobs.
Provide direction to and coordinate with manufacturing departments.
Communicate with sales and customer regarding job status.
Arrange purchase of outside services and/or products when necessary.
Investigate customer concerns or complaints, promptly verifying specifics and providing timely issue identification and resolution. Escalate to appropriate team members if assistance is needed. Support District Operations Manager
Kelly Services - Overland Park, KS
August 2013 to March 2014
Overland Park, Ks (08/13 - 03/14)
Logistics Support
Utilize the Transportation Management System (TMS) to process and validate accuracy of Bills of Lading for all shipments
Schedule and/or reschedule deliveries for all shipments
Ensure timely deliveries (not held for more than 10 days)
Cancel and re-release deliveries, as needed
Secure flatbed carriers for daily shipments to customer
Route shipments according to destination for flatbed shipments
Confirm/negotiate transportation rates with carriers
Conduct audits
Track and trace shipments. Identify discrepancies and reports to management
Maintain records for all shipments in support of internal/external audits and to ensure compliance with established policies and procedures
Conduct inventory checks and assist with inventory control activities as needed
Coordinate communications between customers, drivers and sales teams
Serve as back up for other office and warehouse positions as applicable
Support District Operations Manager
Process returned good
Run daily reports
Transportation Communication Administrative Assistant Beavers Logistics - Kansas City, KS
March 2011 to November 2012
The position maintains and ensures accuracy of outbound loads, insured customer satisfaction by performing proactive customer relations and troubleshooting delivery problems, responsible for managing the billing of customers and ordering product for the daily business, invoicing in SAP, general office management duties, filing, scanning, processing driver paperwork for arrivals and dispatch and return product. Works independently with minimal supervision. Appointment Scheduling, and Customer Service
Adecco - Overland Park, KS
June 2007 to February 2011
Arrival & Departure Clerk
Fedex Smartpost - Olathe, KS
August 2009 to February 2010
• Responsible for the coordination of daily arrivals and departures for a primary flow-through distribution center
Perform audit-related tasks to ensure freight flowed through center as required. This would involve daily logging and reconciliation of freight to the freight management system.
Perform tasks to ensure transportation equipment was logged and reconciled with transportation management system.
Ensured smooth arrivals and departures by ensuring driver paperwork accurately reflected type of load (hazardous material, etc.); bills of lading;
Troubleshoot delivery issues when hours of service or other issues occur.
Research discrepancies with freight and resolve issues or coordinate problem resolution process
Plan and communicate trailer movement in the yard based on the impact to hub productivity.
Assess equipment condition and when necessary call for repair to ensure DOT compliance.
Ensure the accurate completion of all required paperwork, records and documentation, as well as, efficient operation of office.
Shipment Compliance Coordinator
Adecco - Overland Park, KS
June 2007 to January 2008
Major responsibilities included auditing shipments, verifications of hazmat material safety and cargo location, dispatching, track and trace, verifying billing and routing, contacting customers and venders to schedule delivery appointments for up coming shipments to be received. Administrative Assistant/Records Specialist
TeamScreen Solutions - Overland Park, KS
March 2007 to May 2007
Performed background checks as 3rd party verifier for employment, leases and credit purposes Typist, Receptionist, and Information/referral Specialist Bossler Hix - Kansas City, KS
2001 to January 2007
Worked with various companies assisting with auditing, customer service, mail processing, distribution, typing, updating data, and processing monetary claims, banking assignment that included Indy Mac Bank, Overland Park, KS
Central Exceptions UnitMajor responsibilities included clearing exceptions, verifying exceptions, contacting title companies for documents not present to complete loan tasks, contacting borrowers for required changes to closing documents.
Casual Distribution Clerk/Mail Carrier
United States Postal Service - Olathe, KS
September 2002 to October 2005
Cased and delivered mail, arranged mail by zip codes and filed in appropriate bins, sorting mail by substance, price, priority, and zip codes.
Stocker/Sales Associate/Cashier/Priced
Wal-Mart - Glen Carbon, IL
December 1996 to May 1998
stocked, and labeled shelves, restocked return items, assisted customers with locating products and resolved complaints, processed the sale of merchandise, verified price checks, check approvals, credit cards, and travelers' checks.
Education
Certificate in Project Management
University of Phoenix
March 2019 to December 2019
Bachelor of Science in Business Management
University of Phoenix
May 2010 to October 2018
Bachelor of Science in Applied Management
National American University - Overland Park, KS
March 2006 to October 2007
Skills
• Microsoft Excel
• Logistics
• Microsoft Word
• Negotiation
• Transportation Management
• Transportation Management Systems
• Flatbed
• Supply Chain
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