Sales Customer Service
Resume:
ALBENA M. ASENOV
Elkhorn, Nebraska 68022
******.*.******@*****.***
*******@***********.***
OBJECTIVE
An experienced Travel Agent with proven communication and management skills, knowledgeable in working with suppliers and travel industry vendors is seeking to extend knowledge and abilities on a position providing additional opportunities for development
PROFESSIONAL EXPERIENCE
Groups and Meeting Services Travel Consultant, Travel Leaders Corporate/Inter nova March 2018-Present
Strong Sales and Interpersonal skills
Excellent verbal and written communication skills with different accounts
Negotiate effectively with industry vendors
Excellent knowledge of computer reservation programs
Strong problem-solving skills daily
Detail oriented and highly organized
Working knowledge of domestic and international travel industry
Strong ability to manage and prioritize tasks working in a dynamic work environment
Travel Specialist, Travel Leaders Corporate, TL Connect, May 2016-March 2018
Servicing business travelers via email and chat on multiple accounts.
Timely and accurate completion of business travel arrangements
Follow business travel policies and requirements
Travel Specialist, Travel Leaders Corporate, August 2015-May 2016
Service inbound calls and provide exceptional delivery of travel services
Provide quality consultative service for business travelers
Timely and accurate completion of business travel arrangements
Follow business travel policies and requirements
Specialized Travel Counselor, American Express, May 2010-Aug, 2015
Service inbound calls and provide exceptional delivery of travel services
Provide quality consultative service for business travelers
Timely and accurate completion of business travel arrangements
Follow business travel policies and requirements
Sales Associate, Ann Taylor, Omaha NE, May 2009-May 2011
Provide exceptional Customer Service
Utilize all sales tools to provide profitable growth
Take active part of Store setting meetings
MBA Tutor, Bellevue University, Bellevue, NE, Oct 2008 – Feb. 2009
Assist students with assignments, projects, and difficulties with study materials
Troubleshoot general computer difficulties for students
Conduct telephone interviews with students needing assistance with academic material
Accountant, Orgachim LLC, Ruse, Bulgaria, Nov 2004 – Oct 2006
Prepared journal entries and performed bookkeeping procedures
Analyzed and reviewed financial summary and reports concerning production processes
Handled customs documents and assisted with import/export documentation
Assistant Manager, UNO-Pizzeria and Grill, Dubai, UAE, Dec 2000 – Oct 2004
Coordinated restaurant operation during scheduled shifts
Analyzed and planned restaurant sales levels and profitability
Organized marketing activities including promotional events
Responded to customer complaints and provided exceptional customer service
Preparing operational reports
EDUCATION & AND ADDITIONAL TRAINING
MBA, Concentration Marketing, Ruse University, Ruse, Bulgaria
MBA, Concentration Finance, Bellevue University, Bellevue, NE
Project Coral-monitoring ACW and time management of the team at American Express Travel using Excel Spreadsheets.
Apollo Booking System-proficient
Galileo Booking System Training- Additional Skills Training, providing coverage assistance with overflow operations
Sabre Booking System-proficient
World Span Booking System- proficient
ADDED VALUE
Professional Skills
Apollo
Galileo
Sabre
World Span
VIP and Group and Meeting Services extended training
Online Reservation specific training
Time Management Industry Specific Training
Computer Skills
MS Office (Word, Excel, PowerPoint)
Language Skills
Fluent in English, Bulgarian, and Russian
Personal Strengths
Quick learner, well organized, resourceful and highly motivated with the ability to handle multiple projects and produce timely, high quality work.
Proven to be reliable and trustworthy.
Always ready to take on new tasks and projects, explore new opportunities for development.
Contact this candidate