Manager Service
Resume:
Tom Melito
Marietta, GA 30066
******@***.***
Objective
Employment History I am looking for a position with a company where I can maximize my automotive management skills to successfully lead a profitable Service and Parts Operation in an environment that stimulates individual growth as well as the overall growth of the business.
Summary
I have 20+ years of experience, including as a Service and Parts Director with Automotive Dealers. Most recently, I have been working as a Service and Parts Director at Volkswagen of Marietta from June 2017 to Current. My skills and experiences include: Customer and Employee Satisfaction, Budgeting, Marketing, Customer Service Training and recruiting, Expense control, Labor Cost Management, Policy Analysis, Market based Pricing.
Experience
Volkswagen of Marietta, GA June 2017 to Current
Service and Parts Director
Directed day to day service and parts operations with 22 employees. Organized production strategies to accommodate customer needs. Evaluated production capabilities to ensure growth without compromising quality. Started BDC to control appointment system and to ensure proper shop load and customer satisfaction. Managed advertising and web presence. Evaluated and enhanced policies and procedures to align with current market conditions. Prepared and managed monthly and annual budget.
Nalley Nissan, Chamblee, GA
May 2015 to Sept. 2016
Service Director
Directed daily service operations with 46 employees. Monitored pricing and daily sales activities. Reviewed sales reports and financial statements. Measured productivity and cost efficiency. Cooperated on all levels to develop effective internal procedures. Maintained smooth daily operations. Managed staff schedules and work assignments. Conducted staff performance evaluations. Planned the use of materials and goods. Engaged in staff recruitment, interviewing, hiring, training, evaluation, discipline. Spearheaded and collaborated on sales promotions.
Stone Mountain Toyota, Lilburn, GA
Jan. 2011 to Jan. 2015
Service Manager
Managed daily service operations with 38 employees. Directed maintenance and repair projects. Planned around worker experience, work priorities. Monitored and evaluated staff performance. Managed staff duties such as hires, promotions, transfers, evaluations, discipline. Kept time records, production records. Developed maintenance policies and procedures.
Skills
Volkswagen Certified Service Manager 2018, Nissan Certified Service Manager 2015, Toyota Master Certified Service Manager 2009, Parts and Service College Graduate 1999, Automotive, Budgeting, Financial Statements, Hiring, Customer Service Training, Materials Cost Management, Policy Analysis, Pricing, Recruiting
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