Cash Handling, Shift Lead, Lead serving trainer

Clay Sandell

*** ******* **** *********@*****.***

Idaho Falls, ID 83401 818-***-****

SUMMARY of EXPERIENCE:

I am a self-motivated individual that is both efficient and dependable with extensive knowledge of the service industry. These skills allow me to multi-task and work well under pressure while meeting clientele needs. I have over ten years of experience in various FOH positions. I especially thrive in an environment that is fast paced and personally challenging.

EDUCATION:

1998 San Diego State University, Bachelor of Arts and Liberal Sciences, English Literature

EMPLOYMENT:

2019-2020 Lead Server Kombu Sushi Los Angeles, CA

I was a PM closer that performed shift duties that included server training, cash handling, and a thorough working knowledge of Japanese cuisine. Expectations to upsell, be attentive to guest needs, and maintain a positive work atmosphere were required at all times.

2016-2019 Lead Server/Certified Trainer/Shift Lead Granville Café Glendale, CA

As a certified trainer, I was responsible for all new hires-in-training, educating them in general menu knowledge, customer service, and coaching them to meet the needs and expectations of the restaurant. As a shift lead, I performed closing duties such as cash handling/reports, and inspecting overall cleaning in both FOH and BOH at end of shift.

2011-2016 Server/Lead Trainer Mother Dough Los Angeles, CA

I was responsible for dinner shift set-up and service which provided upbeat and personable table service in a quick-paced setting that required extensive wine and food menu knowledge, with attention to detail.

2006-2010 Server Alegria on Sunset Los Angeles, CA

I executed general dining room set-up and continual maintenance during shift, while keeping order and cleanliness in a fast paced, customer focused restaurant. Opening and closing duties included tallying cash bank, accounting for daily receipts and sales totals, and readying FOH for evening hours and/or set-up for the following day shift.

CERTIFICATIONS:

2017 Servsafe California Management Food Handler Card

2018 Department of Alcohol and Beverage Control, LEAD Program

2018 AB1825 Sexual Harassment Prevention & Awareness Training

REFERENCES:

Harry Wan 323-***-**** Owner Kombu Sushi

John Dycus 213-***-**** General Manager Granville Café

Bez Compani 310-***-**** Owner/Chef Mother Dough

Denise Grimes 323-***-**** Owner Alegria on Sunset

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