Sales Representative

DIANA BAGO

Hamilton, ON L*G *S* 905-***-**** ****.*.*****@*****.***

Professional Summary

Enthusiastic sales and customer service professional with extensive experience in communication and negotiating. Solid team player with outgoing, positive demeanour driven to provide superior quality in customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and business oriented.

Skills

Key boarding skills

Customer service

Critical thinking and problem solving strength

Sales expertise

Knowledge of office administration, procedures and processes

Timesheet processing

Strategic planning skills

Able to work in high paced office environment

WHMIS training

Time management and organizational skills

Strong organizational skills

Knowledge of maintaining a filing system

Scheduling software

Budget scheduling

Knowledge of computers; advanced MS Office, Word, JAVA, R

Understanding of multi-line telephone technology

Leadership and management experience

Able to analyse data

Database entry experience

Communication, teamwork and interpersonal skills

CPR and Standard First Aid Training

Experience in team-oriented, collaborative environment

Work History

Administrative Supervisor Jan 2020 - May 2020

Nucleus Independent Living Oakville, ON

Provides direction and oversees daily coordination and monitoring of support services.

Knowledge of medical terminology and Case Report Forms (CRF’s).

Manage day-to-day operational activities by providing supervision, leadership, guidance and support to program staff.

Use software to run reports and generate information for patients.

Responsible for creation and maintenance of clients daily service schedule such as specific duties and medications.

Provide direction to the scheduling team to ensure employee and consumer schedules are consistent, accurate and timely.

Ensure compliance with Health and Safety Policies, which includes investigating notables, incidents and taking required actions to resolve any discrepancies.

Maintain and distribute appropriate administrative and medical supplies.

Developing and managing relationships with clients, and responding to unresolved client and family member issues.

Knowledge of scheduling staff through GoldCare software.

Oversaw office inventory activities, including invoices, ordering and requisitions, stocking and shipment receiving.

Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.

Inventory Management Aug 2019 - Nov 2019

Lululemon Atheltica Hamilton, ON

Create positive customer and team relationships involving company's culture, product, and community.

Maximized coverage by carefully allocating resources, setting schedules and delegating assignments.

Strengthened inventory processes to balance supply needs with budget and space limitations.

Trained new staff on job duties, company policies and safety procedures for rapid onboarding.

Handled day-to-day shipping and receiving overseeing more than 100 packages per day.

Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.

Divided and categorized cargo received and redirected shipments in response to customer requests.

Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.

Created and enforced detailed organization processes to increase quality service standards.

Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

Sales Associate Jan 2015 - Aug 2019

Lululemon Athletica Niagara, ON

Maintained organized, presentable merchandise to drive continuous sales.

Applied security and loss prevention training toward recognizing risks and reducing store theft.

Tracked stock using company inventory management software.

Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.

Maintained records related to sales, returns and inventory availability.

Trained and developed new sales team associates in products, selling techniques and company procedures.

Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.

Analysed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.

Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.

Sales Representative Dec 2017 - Dec 2018

Rooftop Agency- Jägermeister Toronto, ON

Devised and implemented product strategies for filling market gaps and driving consistent sales.

Established beneficial professional networks and partnerships to gain insight and campaign support resulting in long-term business relationships.

Reached out to customer after completed sales to evaluate satisfaction and determine immediate service requirements.

Implemented marketing and sales campaigns to effectively brand seasonal liqueur.

Catered product launches specifically and successfully towards clientele to meet business objective and support customer relations.

Drove business development through proactive networking and relationship-building strengths.

Administrative Assistant Jan 2017 - Jan 2018

El Mirador Apartments Hamilton, ON

Answer all incoming phone calls and emails in a professional and enthusiastic manner.

Developed and updated spreadsheets and databases to track, analyse and report on performance and sales data.

Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.

Worked with supervisors and management to maintain status reports and update information for client projects.

Produced highly accurate internal and external letters and memoranda.

Conferred with manager on departmental policies and projects.

Maintained financial accuracy by collecting deposits, fees and payments.

Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.

Provided mailroom support services.

Education

Bachelor of Sciences: Biological Sciences Apr 2019

Brock University

Conducted in-depth research, analysing findings, and evaluating policy and program issues that provide a strategic organization direction and insight.

Coursework in microbiology, wastewater, hydrology, biomedical technology, chemistry, physics, and cell biology.

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