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Desktop Support Information Security

Location:
Roswell, GA, 30076
Posted:
September 23, 2020

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Resume:

Jeremiah Graham

Metro Atlanta, GA *****

404-***-****

adgc06@r.postjobfree.com

www.linkedin.com/in/jeremiah-graham

Active DOD Secret Clearance

DoD Directive 8570.1 Baseline Certifications:

(IAT Level II, IAM Level I, CSSP Analyst, CSSP Incident Responder)

Certifications:

Operating Systems:

●Microsoft Certified Systems Administrator (MCSA) Windows 2000

●Microsoft Office Specialist – Excel 2000 Expert / PowerPoint 2000

●Microsoft Certified Systems Engineer (MCSE) NT 4.0

●CompTIA Linux+

●Linux Professional Institute LPIC-1

●VMware Certified Professional 6 – Data Center Virtualization - VCP6-DCV

Hardware:

●Dell Server and Storage Certified

●Dell Desktop/Portable Certified

●CompTIA Network +

●HPE Accredited Technical Professional - Storage Solutions V2

●Cisco CCNA Routing and Switching

Security:

●Army Computer Emergency Response Team – Vulnerability Assessment Tech

●CompTIA Security + CE

●Fortinet NSE 1 Network Security Associate

● Fortinet NSE 2 Network Security Associate

●HBSS 4.5 Administrator

●Splunk Certified User

●Cisco Certified Cyber Ops Associate

●CyberArk Certified Trustee

●DISA ACAS 5.3 Certificate of Completion

●Tenable.sc Certificate of Proficiency

Cloud:

●AWS Concepts – Linux Academy

●Oracle Cloud Infrastructure Foundations 2020 Associate

● Oracle Cloud Infrastructure 2019 Architect Associate

Project Management:

●EXIN ITIL V3-Foundation

●Six Sigma Yellow Belt Professional

●PMI Certified Associate in Project Management (CAPM)

●Scrum Foundation Professional Certified (SFPC)

Professional Experience:

Amentum

Systems Administrator Jan 2020 - present

Install, configure computer software and maintain its integrity.

Implement operating system enhancements and patches that will improve the reliability and performance of the system.

Leaded CAC modernization project for authentication access on various MFP printer needed to send e-signed email

Generate procedures and other guidance documents to install, configure, implement, maintain, and troubleshoot hardware and software

Resolve software, hardware, server, network, and other technical issues; including generating documentation for the detection and resolution of troubles and failures

Chenega Systems, LLC Nov 2019 – Jan 2020

System Analyst II

●Implement, maintain, upgrade, and patch software, hardware, and networks using customer processes, guidelines, and standards

●Resolve software, hardware, server, network, and other technical issues; including generating documentation for the detection and resolution of troubles and failures

●Conduct testing and evaluation of hardware and software; including glitch detection, vulnerability assessment, and other issues

●Design, test, and implement technical and non-technical security controls to protect and defend information and information systems; incorporating protection, detection, and reaction capabilities

●Generate procedures and other guidance documents to install, configure, implement, maintain, and troubleshoot hardware and software

●Provide technical direction to IT support staff at remote locations

●Provide oversight during the installation, configuration, and implementation of hardware and software

●Provide logistical support; including requirements analysis, conducting hardware and software inventory, facilitating delivery of hardware and software to remote locations, and providing user training

●Other duties as assigned

Spinvi, Atlanta, GA June 2019 -Nov 2019

Systems Administrator

●Migration of user, printer, and computers to new VLAN’s, Domains, and Active Directories

●Monitored system and network performance during operations, and take corrective action as required

●Add, modify and perform password reset of users via Microsoft Active Directory

●Identify, troubleshoot, resolve, and escalate issues related to the network

●Daily use of Remedy Ticketing system to work and resolve end user issues. This includes opening, closing, and expediting tickets assign to the service desk

APEX (contracted to IRS) Atlanta, GA Feb 2018 – June 2019

Systems Administrator

●Monitored system performance during operations, and take corrective action as required

●Identify, troubleshoot, resolve, and escalate issues related to local area network and phone equipment.

●Cisco CUIC Unity Administration, Add, Delete, and Modify Unity account

●Supports and monitor Cisco UCCE infrastructure (ICM, CVP, CUIC, CCMP, Web Chat and Call Manager v10.5) in multi-location contact centers

●Server administration Windows 2003 - 2012 operating system this included creating, organizing and supporting AD and Exchange Server, which includes OU and account setup. Grant access, change, and re-set passwords.

●Daily use of IRS KISAM Ticketing system to work and resolve end user issues. This includes opening, closing, and expediting tickets assign to the CCSD service desk

Randstad (contracted to Anthem), Atlanta, GA Aug. 2017 to Dec. 2017

Security Analyst II

●Provide Imperva SecureSphere upgrade support for Imperva device and Server agents

●Perform implementation tasks for the system and network security technologies; execute testing.

●Perform technology upgrade tasks utilizing ServiceNOW CRM change control.

●Design and configure vendor services orders for repetitive services & oversee implementation.

●Compile data in support of equipment and user relocations or system migrations.

●Perform configuration changes using ServiceNow, to meet business requirements under supervision.

●Provide patch management assistance via Microsoft SCCM

●Compile and collect capacity data to be used for planning purposes; perform documented preventative maintenance routines under supervision.

●Assignment to project teams to represent information security requirements and perform operations and administration tasks.

Hewlett Packard Enterprise, Alpharetta, GA May 2013 to May 2017

Technical Solutions Consultant II

●Establishes HP's technical creditability and solution capability within customer's Information Technology (IT) organization through education & assistance

●Approaches technical problems in a rational manner using sound strategies that ensure comprehensive understanding and effective resolution

●Ensures customer satisfaction and optimum engagement relationships to build and maintain services business within the account via Salesforce CRM.

●Understands Virtualization, Storage, Cloud, VDI, and SAN.

●Develops methods for supporting innovation and change across the organization

●Break/fix support via telephone and remote access for the HP P4000 StoreVirtual and Hyper-Converge storage systems platform using the customer’s virtualization platform (i.e. VMware, Hyper-V), assist field technical in rack and stack of storage servers

●Configuration and administration of HP P4000 and 2XX Hyper-Converge storage systems Linux platform for both ISCSI and Fiber connections

Charter Trading, Soto Cano AB, Honduras Jan. 2011 to March 2012

Senior Computer Support Analyst

●Configured and maintained client systems, Microsoft operating systems, application software and user accounts (domain and email) on both Non-classified and Classified Internet Protocol

●Software testing and deployment onto DOD classified/unclassified network

●Assisted the troubleshooting operating systems, Active Directory (AD), and user accounts,

●Break/fix support for Dell and Lenovo workstation, desktop and laptop; Lexmark and HP MFP, various manufactures laser printers and scanners.

●Advised technicians on computer hardware and communication protocols

●Perform patch management via Microsoft SCCM

●Performed end to end troubleshooting using signal flow and network diagrams for fault detection, isolation, and correction of hardware systems and individual components or cable infrastructure; Provided Inventory tracking using Remedy IT Service Management Suite tools

●Assisted in configuration and maintenance of McAfee HBSS security monitor at a desktop level

●Supervising of 4 Desktop support and 3 Help Desk Support personnel

PAE, Thumrait AB, Oman May 2010 to Jan. 2011

Network Administrator II

●Provided technical and operational support for the operation and administration of network infrastructure, switches, routers, sniffers and supporting applications, communication, web, email, financial, domain and CD servers, databases and cable infrastructure

●Implemented network modifications and administration to include additions, changes, deletions, and configuration of network resources based on IA policies and procedures. Assist in monitoring Firewall, IPS/IDS devices, and review of associated logs.

●Perform Configuration Management, email and user account administration, and IA User security training, administering AD environment, network backups

●Monitor, troubleshot and resolved problems associated with AD User and Organizational Unit (OU) containers, AD Security Groups, also updated previous writing script

●Used Microsoft Deployment Toolkit for creating Windows Desktop OS baseline image and deployed via network

●Pushing Hot Fixes and Updates to end client and servers via Windows Server Update Services (WSUS) and SCCM patch management

●Performed Local GPO and hardened of Desktop systems before imaging or field deployment

●Supervising of 2 L1 Network Administrators, 4 Desktop support and 3 Help Desk Support personnel

●Served as Information Security Officer during my tenure

ManTech, Kabul, Afghanistan Jan. 2010 to May 2010

Network Manager

●Designed, tested, installed, configured, maintained, optimized, monitor, and upgraded various aspects of NATO Afghanistan NIPR and SIPR enterprise data networks

●Developed and conducted technical training programs for skill enhancement and team cross-training of all systems operators and administrators

●Provided command element with the rapid network infrastructure set up and troubleshooting during exercises and tactical deployment operation

Lockheed Martin, Soto Cano AB, Honduras April 2006 to June 2009

Computer System Analyst

●Provided management guidance on operation and maintenance of NIPRNET and SIPRNET

●Performed assessments to optimize network performance and improve productivity

●Studied bandwidth, error logging, file sharing, account activity, and hardware failure rates to identify points of failure and negative trends, and provided management with plans of remediation

●Advised administrators on network protocols, security, and best-fit hardware and software; provided support and guidance during daily operations, training exercises, and system upgrades

●Created and maintained of Microsoft OS Images using MDT and Norton Ghost

●Software testing and deployment onto DOD classified/unclassified network

●Assisted in the deployment of McAfee HBSS at the desktop level



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