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Manager Analyst

Location:
Martinez, CA, 94553
Posted:
September 22, 2020

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Resume:

Sandra I. Fabian

Martinez, CA

925-***-****

adgbzq@r.postjobfree.com

https://www.linkedin.com/in/sandrafabian/

Summary:

Serve as primary point of contact for logistics associated with the Learning Management Systems

Troubleshoot and answers technical ticket issues, on the LMS and online courses deployed through the LMS

Accumulated many "hats" over the years, working in IT departments, including 6 years, at Accenture and a concentration of 7 years, in the Insurance/Healthcare sector and almost 3 years at Google.

Creative and skilled with an extensive aptitude in the coordination, and planning; as well as daily operational support and functions of maintaining and tracking resource/vendor allocation in Microsoft Project, Clarity and HPPPM; coupled with strong leadership, interpersonal, and organizational capacity with innovative ideas, (a think outside the box mentality).

Well-versed in requirements gathering, reporting, Use Case development, process improvement, and project planning.

Over 10 years+ in Vendor Management and Procurement.

Additional highlights:

Data Warehousing Applications using Business Intelligence Competency Centre- Organization Model

Strong time management, organization, prioritization and project management skills (PMBOK aligned)

Business process acumen, metrics, trends, analysis

Strong planning and organizational skills, very detail oriented

Excellent communication skills, both verbal and written

Ability to perform independently with minimal oversight and direction

Fluent in Spanish.

Technical Competencies:

Application Design

Application Development

Application Implementation

Business Analysis

GAP Analysis

Process Model and Process Flow

Financial Management

LMS Certified

Process Management

Project Management

Quality Assurance

Release Management

Requirements Management

Lean Six Sigma

“Waterfall” Systems Development Lifecycle

Technology Strategy & Planning

Business Objects Certified

Systems Security

Knowledge Management

Content Management

Dashboards/Metrics/Analytics

Computer skills:

Microsoft Office Suite

Dreamweaver

Lotus Notes Email & Database

JIRA

CRM Applications

Google Suite

Microsoft Outlook

HTML/FTP/FrontPage

Salesforce Admin

Microsoft VISO

Cognos

SharePoint

Microsoft Access

ServiceNow

Ariba Procure-to-Pay/Contract Workbench

Microsoft Project

SAAS Applications

Ariba Supplier Information Management

Remedy

NIKU/Workbench

Saba/SuccessFactors/SumTotal/Intellum/Cornerstone

SmartSheets

WebEx

PeopleSoft Applications

Clarity

SkillPort

HP Project and Portfolio Management (HPPPM)

RPM

Concur

Survey Monkey

DocuShare

SAP Business Objects

Workday

Evolve

Asana

Education:

San Francisco State University Major: Industrial Psychology Dates: 1987 – 1990

Alhambra Senior High Major: General Studies Dates: 1983 – 1987

Certifications:

eLearning – 2006 - Certified: Learning Management Systems (LMS/Saba) Certified

New Horizons – 2005 - Certified: Business Objects Certified

StackSkills - In-progress - Salesforce Administrator Certification

Experience:

DYSIS @ Facebook San Francisco, CA

08/2019 – present – QA and Process Analyst/ Training Specialist

Lead Salesforce Administrator

Establish and maintain LMS courses, classes, and enrollments for all assigned programs

Manage the development and execution of communication materials including materials design, development and production for all assigned programs

Maintain learning operations standard operating procedure documents including playbooks and other necessary documentation

Provide learner support for Legal courses by managing mailboxes, monitoring Workplace groups, triaging requests/issues, and either resolving or routing to appropriate teams to resolve

Execute past due learner escalations

Run and analyze learning reports

Facilitate regular operational quarterly business review meetings with Legal stakeholders

Identify, manage, and communicate system, process, and policy issues to Legal Learning and Development

Work with People Operations, Eng, People Insights, and Legal Data teams to root cause potential LMS, Reporting, or Learner issues

Drive the execution of all learning related audit control testing and support any operational audit initiatives

Leverage data to build compelling business cases by analyzing opportunities for process, cost, and quality optimization

Do regular analysis and planning for our learning and compliance programs by leveraging data to determine best practices to increase enrollment, discoverability, and consumption of our learning content

Make recommendations on programs to drive operational efficiencies

Maintain team Wikis

Provide event management support, including coordination of materials, securing rooms, managing speaker invites, agendas, comms, etc.

Maintain and create Purchase Orders and work with Legal Learning and Development to coordinate vendor SOW's, payments, etc.

Environment: Cornerstone (CSOD), Google Suite, Salesforce, Workplace, Wiki, Microsoft Office, Tableau, Workday, SharePoint, Dropbox, Smartsheets, and Quips

8X8 San Jose, CA

05/2019-07/2019 - Operations Training Specialist

Serve as primary point of contact for logistics associated with the Learning Management Systems

Ensure the content and flow between all 5 micro-sites is operational.

Serve as first point of contact for inquiries for internal & external customers

Participate in pre and post sales calls with the customer regarding training offerings

Lead customer calls to scope remote and/or onsite engagements

Assist with marketing materials and promo materials for training

Conduct Surveys and Evaluations

Provide data analytics, dashboards, and metrics

Provide materials management and participant tracking for 8x8 Academy courses

Manage the Certification voucher distribution process, track participation, and reconcile records

Environment: Cornerstone (CSOD), Google Suite, Salesforce, Microsoft Office, Tableau, Workday, SharePoint, and Smartsheets

Cognizant @ Google - Mountain View, CA

012/2016 – 03/2019 - Lead Learning Management System (LMS) Analyst

Maintain content structure and identify when content needs to be reviewed/updated

Troubleshoot and answers technical ticket issues, from the LMS and online courses deployed through the LMS

Provide daily project updates on ongoing setup and maintenance of content for the LMS

Resolve technical problems that interrupt learner use and tracking

Validate and test changes to the LMS keeping accurate and detailed test plans and results

Run system reports and develop custom reports to meet stakeholder needs

Create Dashboard/Metrics/Analytics

Coordinate mass course enrollments and manage automatic logic enrollments to required courses

Manage usability and QA testing content for UI and content structures to optimize the program for learners

Vendor/Resource Management training tracking allocation

Environment: Intellum LMS, Google Suite, Sphinx, SQL, Microsoft Suite, Plex & Dremmel Tables, macOS, Nick Fury, Ganpati, Asana, Buganizer, BeeQueue

Insight Global @ Autodesk - San Francisco, CA

09/2016 – 10/16 - Program Manager/Business Analyst

Manage and implement all areas of Training and certification local and abroad within the Program Management for the Product Development Group Engineers

Manage registration and online training

Serve as the liaison for intern learners

Organize and plan for event management functions local and abroad

SharePoint Administrator

Vendor/Resource Management

Environment: Learning Management System (LMS) – Cornerstone, Microsoft Suite 2016, SharePoint, Google Suite, Wiki, Agile, Ariba 8.2, Purchase Orders (PO’s) SLA’s, SOW’s, SOP’s, MAC, Curriculum, Jira, ServiceNow, Dashboards/Metrics/Analytics

Artech Information Systems @ Genentech – South San Francisco, CA

01/2016 – 02/2016 - Learning Specialist

Assist in the final phase of launching the Onboarding Process at Genentech

Deliver and create Quality Assurance and User Acceptance.

Environment: Microsoft Suite, Google Suite, Learning Management System – SumTotal/Plateau, SharePoint, Good Manufacturing Practice (GMP), Dashboards/Metrics/Analytics

Robert Half Corporate – San Ramon, CA

09/2015 – 10/2015 - Business Analyst

Assist in the upgrade for Selectica R5.5 to Selectica R6. Capture requirements, communications, and features. That also included analysis and documentation regarding the scope of the project

Provide support for the automated solution which directly affects the availability, functionality and reliability of Selectica to internal/external personnel

Troubleshoot and create QAS Survey tickets utilizing ServiceNow

Follow established methodology, define and document UAT Scope, approach and success criteria, and obtain approvals or signoffs as required

Assist in the design and implementation of SharePoint 2010 standards including security access

Develop test cases that verify that business requirements are met and can support business processes and use cases/user stories

Manage the execution of UAT plan, report status and confirm completion of exit criteria

Analyze, develop, and maintain field business requirements for proposed project. Including process flows, online screen layouts, and reports. Translate customer’s needs into functional requirement specifications

Assist the product manager, design system functionality and make recommendations for improvements to parallel overall business strategies

Operate as the liaison between the business and the technology

Identify and work with IT to resolve system issues

Prepare and deliver informational/instructional presentations and technical documentation

Partner with team to facilitate efforts to scope, schedule, test, and deploy product enhancements and new functionality

Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in systems

Prepare ad hoc reports and analysis for customers

Vendor/Resource Management

Environment: CRM Application, SAAS Application, Six Sigma Training, LMS/SuccessFactors, Jira, ServiceNow, SharePoint 2010 Platform, Dashboards/Metrics/Analytics

Computer Task Group @ Bayer Healthcare – Berkeley, CA

06/2015 – 07/2015 - Global Training Coordinator

Provide program logistical support, records management, customer support, and Learning Management System, and data administration for the Capacity Expansion Biologics (CEB), Training Program

Logistical Support:

•Single Point of Contact for EMEA Counter Parts

•Responsible for the electronic entry, storage and archival of training documentation

SharePoint 2010 Platform:

•Create and maintain department sites

•Assist in the design and implementation of SharePoint 2010 standards including security access

•Monitor and optimize SharePoint 2010 performance

•Ensure schedules and performance requirements are met

Learning Management System Administration:

•Create and manage online Training Items and Content Objects in Plateau/SuccessFactors Learning Management System

•Support Beta-testing of new courses

•Setup online content objects and links to vendor material for web-based training

•Run trainee completion, needs, and status reports

•Create ad-hoc reports

Records Management:

•Manage Plateau/SuccessFactors Learning Management System and hard copy training records to ensure on-going compliance to training, policies and procedures

•Coordinate all logistical aspects of training programs

•Maintain revision control of training content and materials regardless of media and delivery method

•Maintain and organize training forms and program related records

•Create and assign surveys, exams, assessment questions and evaluations

•Create, streamline and implement process

•Create GAP analysis e.g. “as is” and “to be”

•Provide end-user customer support and admin level trouble shooting / ticket submission

•Work with Technical Training Managers to ensure that documentation associated with web-based and Instructor-led courses are kept up to date, compliant and in line with industry best practices

Environment: PeopleSoft – Project Portfolio Management Application, PeopleSoft – Talent Management Application, Dashboards/Metrics/Analytics, Plateau/SuccessFactors Learning Management System

Sabbatical - Overseas

07/2013 – 06/2015

Strategic Staffing Solutions @ Chevron Corporation – Concord, CA

05/2013– 07/2013 - Business Analyst

Create and implement a new “tool” to capture all Downstream Manufacturing PS_DeCal. Recommendations that are deemed in-scope, out-of-scope or deferred. End to end process from conception to implementation.

Identify responsibilities ranging from assisting, formulating and defining systems scope and objectives

Serve as the liaison between the business and the providers of IT

Analyzes issues to be solved within the enterprise and help provide solutions to meet the desired business outcomes

Document business requirements and user requirements to ensure system designs meets business needs

Create and maintain SharePoint 2010 Platform

Document knowledge transfer to the support organization

Schedule and communicate system go-live date

Develops and update documentation and training materials

Ensure IT and SOX compliant

Document functional requirements. Describing the system, process, and product to fulfill the business requirements

Vendor/Resource Management

Environment: PeopleSoft – Project Portfolio Management Application, CRM Application. Lean Six Sigma, and Agile, Dashboards/Metrics/Analytics

Metabyte @ Cisco Systems – San Jose, CA

05/2012– 10/2012 - IT Analyst

Work directly with the Service Program Manager on the Service/Ops Management for Integrated Communications Applications. Utilizing Cisco Unified Communications; e.g. VIOP, Jabber, WebEx

Track progress of results from pilot programs, optimize existing capabilities and develop new opportunities for “go-live”

Meet time-sensitive deadlines that adhered to partner company e.g. Apple’s launch of iOS 6 operating system and Jabber

Create MS Access database to extract, transfer, and load pilot data using simple SQL queries

Create process mapping and process flow diagrams using data from the pilot program to establish baseline for go-live

Maintain Wikis sites. Along with extract, transfer, and load data.

Environment: Jabber, Microsoft Project, MS Access, SharePoint, Wiki, Dashboards/Metrics/Analytics

LC Galleries/Lipary’s Collectibles – Martinez, CA

07/2010 – 10/2011 - Business Analyst/Consultant

Create a web-based application to align to new business plan

Launched three locations into the global market; utilizing Lean Six Sigma business strategy (SDLC) process. That enabled the stores to increase productivity by 74% - Return on Investment, (ROI).

Environment: Web-based Portal, HTML, MS Access, SQL, SharePoint, Microsoft Office 2010, Windows 2007, Dashboards/Metrics/Analytics

WellPoint, Inc. – HMC - Remote

08/09 – 07/10 - Portfolio Coordinator – Business Analyst

Organize a series of projects into a single portfolio consisting of reports that capture project objectives, costs, timelines, accomplishments, resources, risks and other critical factors; project delivery and budget forecasting on a short- medium- and- long-term basis.

Senior Management could then regularly review entire portfolios, spread resources appropriately, and adjust projects to produce the highest departmental returns

Environment: Microsoft Suite, Windows, SAP Crystal Reports, SAP Business Objects, Webinar’s/WebEx, SharePoint, SkillPort, Outlook, MS Access, Visio, SAP, HTML, Financial Tools, SQL Queries, Ariba Procure-to-Pay/Contract Workbench/Supplier Information Management, Vendor/Resource Management HPPM, Cognos, and Concur, Dashboards/Metrics/Analytics

Kaiser Permanente - Walnut Creek, CA

06/04 – 11/08 - Business Consultant/Analyst

Single Point of Contact to certify 600+ Program/Project Manager’s within Kaiser Permanente Information Technology Organizational Unit that aligned with PMP/PMI Certification

Environment: Microsoft Suite, MS Access, Dashboards/Metrics/Analytics, Visio, Ariba Procure-to-Pay/Contract Workbench/Supplier Information Management, RPM, Clarity, NIKU/Workbench, Microsoft Project, Remedy, SkillPort, DocuShare, Documentum, Cognos, SharePoint, Webinar’s/Quest, KP Learn/Saba, (Learning Management Systems) & SAP Business Objects Certified, HTML, VBA, SQL, Dreamweaver, and other web development languages, SAP Crystal Reports, WebEx, Six Sigma Certification Training

Blackstone Technology @ State Compensation Insurance Fund – San Francisco, CA

10/03 – 03/04 - Business Analyst

Ensure end user sign-off to launch first phase of new system implementation and decommissioning of obsolete application for “go-live” on-time.

Environment: Dashboards/Metrics/Analytics, PCIS, UAT, SFO, Microsoft Suite, Dreamweaver, Microsoft Project

Accenture – San Ramon, CA

10/1997 –06/2003 - Project/Business Analyst

Support numerous, complex and/or simple projects requiring high-level detailed capabilities with minimal supervision from end to end

Monitor work-plans to indicate key deadlines/reviews, monitor project progress, and report status working in a global environment

Environment: AR, AP, GL, Budgets, Lotus Notes, Docushare, MS Access, Microsoft Suite, Microsoft Project, Ariba Procure-to-Pay/Contract Workbench/Supplier Information Management, Vendor/Resource Management, Dashboards/Metrics/Analytics, SQL

Awards/Networks

National Association of Professional Women: 2010/2011 Member

Moose International, Chapter 1164 and Women of the Moose, Chapter 519– Martinez, CA: since January 2011



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