Manager Analyst
Resume:
Sandra I. Fabian
Martinez, CA
********@*****.***
https://www.linkedin.com/in/sandrafabian/
Summary:
Serve as primary point of contact for logistics associated with the Learning Management Systems
Troubleshoot and answers technical ticket issues, on the LMS and online courses deployed through the LMS
Accumulated many "hats" over the years, working in IT departments, including 6 years, at Accenture and a concentration of 7 years, in the Insurance/Healthcare sector and almost 3 years at Google.
Creative and skilled with an extensive aptitude in the coordination, and planning; as well as daily operational support and functions of maintaining and tracking resource/vendor allocation in Microsoft Project, Clarity and HPPPM; coupled with strong leadership, interpersonal, and organizational capacity with innovative ideas, (a think outside the box mentality).
Well-versed in requirements gathering, reporting, Use Case development, process improvement, and project planning.
Over 10 years+ in Vendor Management and Procurement.
Additional highlights:
Data Warehousing Applications using Business Intelligence Competency Centre- Organization Model
Strong time management, organization, prioritization and project management skills (PMBOK aligned)
Business process acumen, metrics, trends, analysis
Strong planning and organizational skills, very detail oriented
Excellent communication skills, both verbal and written
Ability to perform independently with minimal oversight and direction
Fluent in Spanish.
Technical Competencies:
Application Design
Application Development
Application Implementation
Business Analysis
GAP Analysis
Process Model and Process Flow
Financial Management
LMS Certified
Process Management
Project Management
Quality Assurance
Release Management
Requirements Management
Lean Six Sigma
“Waterfall” Systems Development Lifecycle
Technology Strategy & Planning
Business Objects Certified
Systems Security
Knowledge Management
Content Management
Dashboards/Metrics/Analytics
Computer skills:
Microsoft Office Suite
Dreamweaver
Lotus Notes Email & Database
JIRA
CRM Applications
Google Suite
Microsoft Outlook
HTML/FTP/FrontPage
Salesforce Admin
Microsoft VISO
Cognos
SharePoint
Microsoft Access
ServiceNow
Ariba Procure-to-Pay/Contract Workbench
Microsoft Project
SAAS Applications
Ariba Supplier Information Management
Remedy
NIKU/Workbench
Saba/SuccessFactors/SumTotal/Intellum/Cornerstone
SmartSheets
WebEx
PeopleSoft Applications
Clarity
SkillPort
HP Project and Portfolio Management (HPPPM)
RPM
Concur
Survey Monkey
DocuShare
SAP Business Objects
Workday
Evolve
Asana
Education:
San Francisco State University Major: Industrial Psychology Dates: 1987 – 1990
Alhambra Senior High Major: General Studies Dates: 1983 – 1987
Certifications:
eLearning – 2006 - Certified: Learning Management Systems (LMS/Saba) Certified
New Horizons – 2005 - Certified: Business Objects Certified
StackSkills - In-progress - Salesforce Administrator Certification
Experience:
DYSIS @ Facebook San Francisco, CA
08/2019 – present – QA and Process Analyst/ Training Specialist
Lead Salesforce Administrator
Establish and maintain LMS courses, classes, and enrollments for all assigned programs
Manage the development and execution of communication materials including materials design, development and production for all assigned programs
Maintain learning operations standard operating procedure documents including playbooks and other necessary documentation
Provide learner support for Legal courses by managing mailboxes, monitoring Workplace groups, triaging requests/issues, and either resolving or routing to appropriate teams to resolve
Execute past due learner escalations
Run and analyze learning reports
Facilitate regular operational quarterly business review meetings with Legal stakeholders
Identify, manage, and communicate system, process, and policy issues to Legal Learning and Development
Work with People Operations, Eng, People Insights, and Legal Data teams to root cause potential LMS, Reporting, or Learner issues
Drive the execution of all learning related audit control testing and support any operational audit initiatives
Leverage data to build compelling business cases by analyzing opportunities for process, cost, and quality optimization
Do regular analysis and planning for our learning and compliance programs by leveraging data to determine best practices to increase enrollment, discoverability, and consumption of our learning content
Make recommendations on programs to drive operational efficiencies
Maintain team Wikis
Provide event management support, including coordination of materials, securing rooms, managing speaker invites, agendas, comms, etc.
Maintain and create Purchase Orders and work with Legal Learning and Development to coordinate vendor SOW's, payments, etc.
Environment: Cornerstone (CSOD), Google Suite, Salesforce, Workplace, Wiki, Microsoft Office, Tableau, Workday, SharePoint, Dropbox, Smartsheets, and Quips
8X8 San Jose, CA
05/2019-07/2019 - Operations Training Specialist
Serve as primary point of contact for logistics associated with the Learning Management Systems
Ensure the content and flow between all 5 micro-sites is operational.
Serve as first point of contact for inquiries for internal & external customers
Participate in pre and post sales calls with the customer regarding training offerings
Lead customer calls to scope remote and/or onsite engagements
Assist with marketing materials and promo materials for training
Conduct Surveys and Evaluations
Provide data analytics, dashboards, and metrics
Provide materials management and participant tracking for 8x8 Academy courses
Manage the Certification voucher distribution process, track participation, and reconcile records
Environment: Cornerstone (CSOD), Google Suite, Salesforce, Microsoft Office, Tableau, Workday, SharePoint, and Smartsheets
Cognizant @ Google - Mountain View, CA
012/2016 – 03/2019 - Lead Learning Management System (LMS) Analyst
Maintain content structure and identify when content needs to be reviewed/updated
Troubleshoot and answers technical ticket issues, from the LMS and online courses deployed through the LMS
Provide daily project updates on ongoing setup and maintenance of content for the LMS
Resolve technical problems that interrupt learner use and tracking
Validate and test changes to the LMS keeping accurate and detailed test plans and results
Run system reports and develop custom reports to meet stakeholder needs
Create Dashboard/Metrics/Analytics
Coordinate mass course enrollments and manage automatic logic enrollments to required courses
Manage usability and QA testing content for UI and content structures to optimize the program for learners
Vendor/Resource Management training tracking allocation
Environment: Intellum LMS, Google Suite, Sphinx, SQL, Microsoft Suite, Plex & Dremmel Tables, macOS, Nick Fury, Ganpati, Asana, Buganizer, BeeQueue
Insight Global @ Autodesk - San Francisco, CA
09/2016 – 10/16 - Program Manager/Business Analyst
Manage and implement all areas of Training and certification local and abroad within the Program Management for the Product Development Group Engineers
Manage registration and online training
Serve as the liaison for intern learners
Organize and plan for event management functions local and abroad
SharePoint Administrator
Vendor/Resource Management
Environment: Learning Management System (LMS) – Cornerstone, Microsoft Suite 2016, SharePoint, Google Suite, Wiki, Agile, Ariba 8.2, Purchase Orders (PO’s) SLA’s, SOW’s, SOP’s, MAC, Curriculum, Jira, ServiceNow, Dashboards/Metrics/Analytics
Artech Information Systems @ Genentech – South San Francisco, CA
01/2016 – 02/2016 - Learning Specialist
Assist in the final phase of launching the Onboarding Process at Genentech
Deliver and create Quality Assurance and User Acceptance.
Environment: Microsoft Suite, Google Suite, Learning Management System – SumTotal/Plateau, SharePoint, Good Manufacturing Practice (GMP), Dashboards/Metrics/Analytics
Robert Half Corporate – San Ramon, CA
09/2015 – 10/2015 - Business Analyst
Assist in the upgrade for Selectica R5.5 to Selectica R6. Capture requirements, communications, and features. That also included analysis and documentation regarding the scope of the project
Provide support for the automated solution which directly affects the availability, functionality and reliability of Selectica to internal/external personnel
Troubleshoot and create QAS Survey tickets utilizing ServiceNow
Follow established methodology, define and document UAT Scope, approach and success criteria, and obtain approvals or signoffs as required
Assist in the design and implementation of SharePoint 2010 standards including security access
Develop test cases that verify that business requirements are met and can support business processes and use cases/user stories
Manage the execution of UAT plan, report status and confirm completion of exit criteria
Analyze, develop, and maintain field business requirements for proposed project. Including process flows, online screen layouts, and reports. Translate customer’s needs into functional requirement specifications
Assist the product manager, design system functionality and make recommendations for improvements to parallel overall business strategies
Operate as the liaison between the business and the technology
Identify and work with IT to resolve system issues
Prepare and deliver informational/instructional presentations and technical documentation
Partner with team to facilitate efforts to scope, schedule, test, and deploy product enhancements and new functionality
Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in systems
Prepare ad hoc reports and analysis for customers
Vendor/Resource Management
Environment: CRM Application, SAAS Application, Six Sigma Training, LMS/SuccessFactors, Jira, ServiceNow, SharePoint 2010 Platform, Dashboards/Metrics/Analytics
Computer Task Group @ Bayer Healthcare – Berkeley, CA
06/2015 – 07/2015 - Global Training Coordinator
Provide program logistical support, records management, customer support, and Learning Management System, and data administration for the Capacity Expansion Biologics (CEB), Training Program
Logistical Support:
•Single Point of Contact for EMEA Counter Parts
•Responsible for the electronic entry, storage and archival of training documentation
SharePoint 2010 Platform:
•Create and maintain department sites
•Assist in the design and implementation of SharePoint 2010 standards including security access
•Monitor and optimize SharePoint 2010 performance
•Ensure schedules and performance requirements are met
Learning Management System Administration:
•Create and manage online Training Items and Content Objects in Plateau/SuccessFactors Learning Management System
•Support Beta-testing of new courses
•Setup online content objects and links to vendor material for web-based training
•Run trainee completion, needs, and status reports
•Create ad-hoc reports
Records Management:
•Manage Plateau/SuccessFactors Learning Management System and hard copy training records to ensure on-going compliance to training, policies and procedures
•Coordinate all logistical aspects of training programs
•Maintain revision control of training content and materials regardless of media and delivery method
•Maintain and organize training forms and program related records
•Create and assign surveys, exams, assessment questions and evaluations
•Create, streamline and implement process
•Create GAP analysis e.g. “as is” and “to be”
•Provide end-user customer support and admin level trouble shooting / ticket submission
•Work with Technical Training Managers to ensure that documentation associated with web-based and Instructor-led courses are kept up to date, compliant and in line with industry best practices
Environment: PeopleSoft – Project Portfolio Management Application, PeopleSoft – Talent Management Application, Dashboards/Metrics/Analytics, Plateau/SuccessFactors Learning Management System
Sabbatical - Overseas
07/2013 – 06/2015
Strategic Staffing Solutions @ Chevron Corporation – Concord, CA
05/2013– 07/2013 - Business Analyst
Create and implement a new “tool” to capture all Downstream Manufacturing PS_DeCal. Recommendations that are deemed in-scope, out-of-scope or deferred. End to end process from conception to implementation.
Identify responsibilities ranging from assisting, formulating and defining systems scope and objectives
Serve as the liaison between the business and the providers of IT
Analyzes issues to be solved within the enterprise and help provide solutions to meet the desired business outcomes
Document business requirements and user requirements to ensure system designs meets business needs
Create and maintain SharePoint 2010 Platform
Document knowledge transfer to the support organization
Schedule and communicate system go-live date
Develops and update documentation and training materials
Ensure IT and SOX compliant
Document functional requirements. Describing the system, process, and product to fulfill the business requirements
Vendor/Resource Management
Environment: PeopleSoft – Project Portfolio Management Application, CRM Application. Lean Six Sigma, and Agile, Dashboards/Metrics/Analytics
Metabyte @ Cisco Systems – San Jose, CA
05/2012– 10/2012 - IT Analyst
Work directly with the Service Program Manager on the Service/Ops Management for Integrated Communications Applications. Utilizing Cisco Unified Communications; e.g. VIOP, Jabber, WebEx
Track progress of results from pilot programs, optimize existing capabilities and develop new opportunities for “go-live”
Meet time-sensitive deadlines that adhered to partner company e.g. Apple’s launch of iOS 6 operating system and Jabber
Create MS Access database to extract, transfer, and load pilot data using simple SQL queries
Create process mapping and process flow diagrams using data from the pilot program to establish baseline for go-live
Maintain Wikis sites. Along with extract, transfer, and load data.
Environment: Jabber, Microsoft Project, MS Access, SharePoint, Wiki, Dashboards/Metrics/Analytics
LC Galleries/Lipary’s Collectibles – Martinez, CA
07/2010 – 10/2011 - Business Analyst/Consultant
Create a web-based application to align to new business plan
Launched three locations into the global market; utilizing Lean Six Sigma business strategy (SDLC) process. That enabled the stores to increase productivity by 74% - Return on Investment, (ROI).
Environment: Web-based Portal, HTML, MS Access, SQL, SharePoint, Microsoft Office 2010, Windows 2007, Dashboards/Metrics/Analytics
WellPoint, Inc. – HMC - Remote
08/09 – 07/10 - Portfolio Coordinator – Business Analyst
Organize a series of projects into a single portfolio consisting of reports that capture project objectives, costs, timelines, accomplishments, resources, risks and other critical factors; project delivery and budget forecasting on a short- medium- and- long-term basis.
Senior Management could then regularly review entire portfolios, spread resources appropriately, and adjust projects to produce the highest departmental returns
Environment: Microsoft Suite, Windows, SAP Crystal Reports, SAP Business Objects, Webinar’s/WebEx, SharePoint, SkillPort, Outlook, MS Access, Visio, SAP, HTML, Financial Tools, SQL Queries, Ariba Procure-to-Pay/Contract Workbench/Supplier Information Management, Vendor/Resource Management HPPM, Cognos, and Concur, Dashboards/Metrics/Analytics
Kaiser Permanente - Walnut Creek, CA
06/04 – 11/08 - Business Consultant/Analyst
Single Point of Contact to certify 600+ Program/Project Manager’s within Kaiser Permanente Information Technology Organizational Unit that aligned with PMP/PMI Certification
Environment: Microsoft Suite, MS Access, Dashboards/Metrics/Analytics, Visio, Ariba Procure-to-Pay/Contract Workbench/Supplier Information Management, RPM, Clarity, NIKU/Workbench, Microsoft Project, Remedy, SkillPort, DocuShare, Documentum, Cognos, SharePoint, Webinar’s/Quest, KP Learn/Saba, (Learning Management Systems) & SAP Business Objects Certified, HTML, VBA, SQL, Dreamweaver, and other web development languages, SAP Crystal Reports, WebEx, Six Sigma Certification Training
Blackstone Technology @ State Compensation Insurance Fund – San Francisco, CA
10/03 – 03/04 - Business Analyst
Ensure end user sign-off to launch first phase of new system implementation and decommissioning of obsolete application for “go-live” on-time.
Environment: Dashboards/Metrics/Analytics, PCIS, UAT, SFO, Microsoft Suite, Dreamweaver, Microsoft Project
Accenture – San Ramon, CA
10/1997 –06/2003 - Project/Business Analyst
Support numerous, complex and/or simple projects requiring high-level detailed capabilities with minimal supervision from end to end
Monitor work-plans to indicate key deadlines/reviews, monitor project progress, and report status working in a global environment
Environment: AR, AP, GL, Budgets, Lotus Notes, Docushare, MS Access, Microsoft Suite, Microsoft Project, Ariba Procure-to-Pay/Contract Workbench/Supplier Information Management, Vendor/Resource Management, Dashboards/Metrics/Analytics, SQL
Awards/Networks
National Association of Professional Women: 2010/2011 Member
Moose International, Chapter 1164 and Women of the Moose, Chapter 519– Martinez, CA: since January 2011
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