**** *. ******** *** *** *●Chicago, IL *****●773-***-****●adgbz2@r.postjobfree.com

EDUCATION

●Harlan Community Academy High School, 2005-2009, Chicago, IL, Diploma

●Northern Illinois University, DeKalb, IL 2009-2012, Major: English

●Kishwaukee College, Malta, IL 2013-2014, Major: English

●Harold Washington College, Chicago IL 2015-Present, Major: English

LICENSES AND CERTIFICATIONS

Google (Coursea)- Technical Support Fundamentals, June 2020

Google (Coursea)- The Bits of Computer Networking, June 2020

State of Illinois Department of Financial- Illinois Perc Card, 2019

Security Training Concepts- Illinois Unarmed Security Training, 2019

WORK EXPERIENCE

SMS Assist-Operational Specialist, August 2019-April 2020,875 N. Michigan ave, Chicago, IL, 60611

●Received and handled customer calls and email requests for services

●Followed up with affiliates and clients to make sure their property needs had been serviced

●Served as a 3rd party for clients and affiliates for Trade and property needs

●Escalated all disputes or unsatisfied service confirmations in a timely manner

●Remained on the queue and addressed all requests and customer questions

●Maintained open communication with affiliates in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationship

●Established coherent relationships between both clients, and affiliates to create positive working relationships

●Reported to higher ups for quote and out of area affiliates that need to be sourced or put into the system

●Used Microsoft Excel, outlook and office, as well as the ONE portal to utilize Work orders, and other methods to complete my day to day tasks

●Dispatched Work Orders that needed to be sent to another affiliate, when the affiliate cannot complete the task at hand, and or cannot meet the response time

SCR Medical Transportation Inc.- ETA Agent/Facilitator -Call Center, December 2018-August 2019, 8801 S. Greenwood ave, Chicago, IL, 60619

●Scheduled trips according to the client’s request

●Provided trip status updates in the form of ETA calls, Using the AVL Program map in order to provide accurate locations

●Provided support to client’s by addressing questions, issues, concerns

●Serviced clients located in Dupage, Kane,South Cook and Will county as well as the Chicagoland area

●Facilitated times to accommodate clients, negotiating with different transit providers, communicating with those providers through dispatch radios

●Answered high volume calls as well as multitasking, up to 150-200 calls each

●Worked as a 3rd party dispatcher

●Handled supervisor calls when no one else was on duty

ALDI-Store associate, May 2016-January 2019, 6621 S. Cottage Grove, Chicago, IL, 60632

●Handled customer questions and resolved customer service issues

●Monitored the sales floor to make sure that sales shelves and displays are organized, and products are easy to find.

●Made sure all outdated stock was removed from shelves

●Assisted customers promptly and professionally with locating items throughout the store

●Reported any customer service issues to the immediate manager

●Created signs for new items, such as special buy and limited supply items for each month, as well as any season.

●Worked with battery powered machine pallet jacks in order to operate throughout the store

University Of Chicago-Medicine (Superior Health Linens)-Linen Distributor, October 2017-January 2018, 5841 S. Maryland Ave, Chicago, IL, 60637

●Ensured that linen room was left neat and organized at the end of each shift

●Ensured all soiled linen was picked up and taken to the receiving dock

● Performed daily inventory to ensure clean linen and supplies were accurately stocked for distribution in unit closets

●Maintained carts and equipment in a clean, working condition, as well as making sure it was stored in appropriate area at the end of each shift

●Delivered clean linen to the different departments within the hospital

Target-Overnight Flow Team and Presentation Team Member, June 2015-September 2016, 1200 N. Larrabee St, Chicago IL, 60610

●Was responsible for maintaining and cleaning, as well as making sure there were fully stocked departments throughout the store

●Worked on presentation projects throughout the store

●Used pegs, labels, shelves, and other items in order to complete various tasks

●Cross-trained in different positions, gained knowledge in order to be utilized and be beneficial to the company

●Safely unloaded the merchandise truck using industrial motorized and non-motorized equipment to then transport heavy/large merchandise onto the sales floor

Well Protected Security Services, LLC (Company Sold)-Security Guard, January 2015-January 2016, 25840 S. Lincoln Court, Monee, IL, 60449

●Performed unarmed security duties at two local Cricket cell phone stores

●Greeted and ensured, each customers safety daily

●Prevented losses and damages by reporting irregularities; informing violators of policy and procedures; restraining trespassers

●Secured the premises and personnel by patrolling the property often

●Resolved conflict between disgruntled and rude customers

●Communicated with my superior in case of any situations out of my control

●Escorted any threatening customers, and or verbal abusive customers off the premises

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