Robert J. Turner, MBA
513-***-**** email@example.com www.linkedin.com/in/robturner927
IT DIRECTOR EXECUTIVE LEADERSHIP PROGRAM MANAGEMENT
SKILLS & EXPERTISE
Strategic Planning & Visioning
Service Delivery Management
Communication & Negotiations
New Technology Utilization
Savvy, accomplished Information Technology Executive highly regarded for 30+ years of progressive experience in guiding strategic technology vision and overall IT operations for industry leaders like NSC Global. Respected as a motivational, influential leader and collaborator who oversees the flawless management of projects and programs to facilitate record-breaking business expansion. Builds and maintains lasting relationships, driving stakeholder engagement, and organizational alignment through a people-focused approach. Exemplary educational qualifications include a Master of Business Administration from Tiffin University. Out-of-the-box, analytic thinker committed to continuously improving processes and leveraging new technologies to enable growth.
Noted for vital contributions such as supporting leadership to secure a £60M, 5-year deal that incrementally added 6 long-term clients, which was later used as a gold standard for all future sales initiatives at NSC Global.
Administered cutting-edge startup strategy for new Global Infrastructure Managed Services organization with Rolta Advizex, integrating best practices to achieve customer alignment with the service catalog which enabled excellence.
Managed ~50 engineers/architects at Logicalis Inc that implemented/managed all data center-centric equipment, acting as an evangelist for cloud technologies and supporting integrations to secure eventual savings of 15% year-over-year.
Led organization covering 1/3rd of the EPIC implementation project tasks and selected to implement a massive infrastructure for EPIC to enable EMR standardization at Norton Healthcare; earning commendations for technical acumen and leadership skills.
Utilized outsourcing knowledge to ensure LRNA’s success in a $170M outsourcing engagement with HP for Luxottica Retail, saving $14MM over 7 years, and excelled as a trusted resource in actualizing other major cost reduction initiatives.
Senior Consultant/ITSM SME 2018 – Present
ImagineX Consulting Vienna, VA
Worked closely to ensure quality results for primary client, Navy Federal Credit Union, performing comprehensive RFP and delivering key input and guidance from an experiential template for a $9 to 12M project.
Coordinated across 24 stakeholders in product selection and promoted cost savings as well as maximizing available resources without sacrificing quality in related vendor negotiation.
Leveraged expertise and current industry knowledge to generate a gap analysis and devise remediation plans accordingly.
Informed strategic decision-making at the highest level and developed an extensive Asset Management Directive (Policy) and associated controls/SOPs.
Ensured audit response and compliance and effective application after directive was authorized, crafting master GAP assessment to drive remediation of controls/SOPs.
Vice President, North American Field Engineering Services 2016 – 2018
NSC Global Mason, OH
Led entire division and drove continued improvements to profitability, efficiency, and satisfaction of 60+ clients generating $50M+ annually in revenue as well as 18 bp in net margin.
Noted for vital contributions to sales efforts, including supporting the leadership team which secured a £60M, 5-year deal that incrementally added 6 long term clients, and was later used as a gold standard for all future company sales initiatives.
NSC Global, cont.
Ensured reliable financial growth in a volatile market, incorporating various aspects of process and control to reduce cost by 13% in just 6 months while simultaneously minimizing margin stacking.
Spearheaded transformation into a transactional model, generating multiple margin triggers and a rapid growth capability; acted as SME with related concepts and provided clear, concise reporting to executive leadership.
Guaranteed complete customer satisfaction, forging productive relationships with industry leaders like Atos, AT&T, Capgemini, Monsano, Nike, and Siemens.
Director, Infrastructure Managed Services, Global Operations 2014 – 2016
Rolta Advizex Independence, OH
Fostered change for a global team delivering all infrastructure managed services into an ITIL-centered provider of services, overcoming challenges through ingenuity and superior technical acumen. Championed Agile to stand up and populate ServiceNow, including associated V3 processes, working with HR specialists to build out a specialized staffing strategy.
Governed integration team to adapt internal and customer-facing applications and processes for ServiceNow, effectively distilling a wide array of requirements into actionable productions and facilitating 50% + in incremental revenue.
Administered cutting-edge startup strategy for the new Global Infrastructure Managed Services organization, integrating best practices and exhaustive research to achieve customer alignment with the service catalog which enabled excellence for marketing and sales.
Formulated and staffed an ITIL organization from the ground up.
Led the training initiative for ITIL foundations, including the origination of a new, specialized program.
Director, Managed Service Operations 2013 – 2014
Logicalis Inc West Chester, OH
Oversaw the delivery of remote infrastructure management for 150+ client companies which represented up to $25M in year-over-year sales. Orchestrated operational strategy of Managed Services in line with long-term objectives. Guaranteed smooth and efficient handling of audits, including SSAE16, PCI, HIPAA, and SOX.
Managed ~50 engineers/architects that implemented and managed all data center-centric equipment, acting as an evangelist for cloud technologies and supporting integrations which secured eventual savings of 15% year-over-year.
Established clear lines of communication with vendors covering key hardware, software, and security services.
Cited as essential in rollout of revamped ITIL program, involvingimpeccable alignment of 4 separate groups.
Director, Technical Services 2012 – 2013
Norton Healthcare Louisville, KY
Supervised efforts surrounding EMR application and infrastructure for 6 hospitals and 250 physician office practices, demonstrating superior work ethic and understanding of company objectives. Advocated for and managed overhaul to a ‘Plan,’ ‘Build,’ ‘Run’ model.
Led organization covering 1/3rd of EPIC implementation project tasks and selected to implement massive infrastructure for EPIC to enable EMR standardization; earning commendations for technical acumen and leadership capacity.
Replaced core backbone to Nexus 7000’s, delivering on budget and 45 days ahead of schedule.
Introduced comprehensive ITIL program, including CM, PM, and RCA later used as template for multiple IT initiatives.
Integrated 25 physician group acquisitions while rising above lofty quality standards, including the integration/replacement of the EMR system; acted as primary liaison with senior leaders on integration updates.
Managed the retirement of several EMR systems, uncovering various avenues to improve productivity.
Director, Technical Services 2006 – 2011
Luxottica Retail Mason, OH
Headed incorporation of global quality standards, which involved drastic improvements to Incident Management, Problem Management, and RCA processes. Led the data center strategy with anticipated merger and acquisition utilization increase of up to 30%. Ideated and provided new structuring for Data Center and Operations, as well as supporting processes to elevate efficiencies and reduce technical issues.
Led migration main 2TB Database to 10g, allowing for ultimate implementation of GRID & RAC; sought as an internal consultant to retail application, EyeMed and other departments with technical deployments and PM methodologies.
Luxottica Retail, cont.
Enabled flawless upgrades of 2 POS systems, 2 EMR systems, an enterprise scanning environment, and more; achieved average project schedule variance of 10% despite significant operational issues.
Restructured the primary production Data Center to realize opportunities for expansion for up to 5 years into the future.
Showcased management skills and IT expertise in implementing BMC Remedy and rolled out a unique ITIL support system growing from a Gartner maturity level to 3 in 5 years, which supported up to 18K end users.
Utilized outsourcing knowledge to ensure LRNA’s success in a $170M outsourcing engagement with HP, saving $14MM over 7 years, and excelled as a trusted resource in uncovering and actualizing other major cost reduction initiatives.
Staff Vice President, Infrastructure Operations 2004 – 2006
Wellpoint Inc. Mason, OH
Directed enterprise production environment encompassing 4K midrange/Intel devices and 9 mainframes, 6 primary and 24+ secondary data centers to exacting standards, ensuring that all short- and long-term goals were met. Oversaw up to 180 associates as well as a $180M budget Facilitated development and migration efforts concerning 40M lives to standardized in-house claims management systems, working with cross-functional individuals to deliver on deadlines and quality needs.
Rose to SVP of Infrastructure Operations, implemented world-class problem management program utilizing ITIL to cut down on service interruptions by 20%, and supported program scaling for 3 other departments domestically.
Retired 200+ individual claim management applications while operating in a fast-paced, high-stress environment.
Chosen by the CIO to remediate an application failure representing $4M in claim overpayments, swiftly addressing 150 integrated applications and attaining top-tier outcomes within 7 months; received commendations by the CEO.
Developed 18 high-potential employees across various management skills, leading 8 of 10 achieving positions in the company as Director level; subsequently sought as an internal advisor with senior management hiring.
Built a $40M Data Center to consolidate 19 Data Centers nationwide, implemented productivity concepts and budget optimization techniques in transition from 40K SQF to final size of 60K SQF.
Excelled as a source for insight in working with core team that brokered a record-breaking $970M service agreement with IBM that saved the company $223M over 7 years, using strategies which were used in all future engagements.
Orchestrated team that managed the IBM and ACS outsourcing agreements that saved ~$1M-$3.5M annually, performing exhaustive research on emerging technology trends and current offerings to maximize budget use.
Integrated single NOC nationwide across 4 regions to boost efficiency, reduce outage time, and pare down issue response time to <8 minutes, with the effort being noted as essential to an 20% decrease in outages annually.
Additional Experience: Director, Service Delivery Organization / Manager, Network Services, Wellpoint Inc. Director, Network Engineering Services, Midwest Connect
EDUCATION & CERTIFICATIONS
Master of Business Administration
Tiffin University: 2015
Bachelor of Arts, Business Management
TECHNOLOGY & TOOLS
Microsoft Office Suite, SharePoint, SaaS
L.I.F.E. Foodbank / A Special Wish Foundation / One Sight Global Foundation / Junior Achievement Program / Habitat for Humanity
Amateur woodworking, Golf