Executive Assistant Customer Service
Resume:
SH
hcShakira Harjcper
Professional Summary
●Highly motivated and detail oriented problem solver.
●Excellent communication skills.
●Experienced customer service professional.
●Excellent organization skills and attentive to detail.
Work History
Intergraded Referral Management Appointing Center, Walter Reed Military Medical Center, (Defense Health Agency)
(Public Trust Clearance)
Medical Coordinator
01/2018 - Current
***********@*****.*** 240-***-****
Skills
●Microsoft Office Suites (i.e. Word, Excel, Outlook, PowerPoint)
●Schedule military patients for primary and specialty care for over 100 clinics on the military base, using the CHCS system
●Verify patient demographics and referrals for primary and specialty care in DEERS (CHCS)
●Evaluate protocols to schedule our military patients for Active Duty and Tricare Prime
●Manage high volume Inbound and Outbound calls for patients
●Provide clinic appointment access, T-cons to doctors and administrators
●Search all MTF's possible ROFR acceptance, based on clinical guidance and available appointments within CHCS
●Assessed situation severity of emergent medical incidents and provided care accordingly
● Time management, and exceptional communication skills
●Office Management (typing, scanning, filling, maintained schedules and calendar of meetings, excellent customer service)
●Outstanding customer service skills
●Communication skills, Time management
●Conferences, Typing
●Credit
●Client
●Clients
●Customer satisfaction
Sertec Corporation - Call Center Representative
03/2017 - 11/2017
● Excellent customer service
●Customer service skills
●Obtained client information, answering calls, interviewing clients, and
Verifying information
●Collected customer feedback and made process changes to exceed customer satisfaction goals
●Provided accurate and appropriate information in response to customer inquiries
●Contributed to company achieving and holding industry-leading customer service ratings
●Ensured accurate responses to questions and inquiries by maintaining advanced product knowledge
●Answered over 100 calls per day to meet fast-paced call center demands
Gemalto Source One Direct - Administrative Assistant
10/2016 - 03/2017
●Managed receptionist area, greeted visitors, responded to telephone and in-person requests for information
●Supplied advance materials and executed follow-ups for meetings and team conferences
●Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar C
●Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments
●Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
●Created PowerPoint presentations for business development purposes
●Organized weekly staff meetings and logged minutes for corporate records
Drs. Maggin, Margolis, Moy, & Tadikonda, LLC - Medical Records Receptionist
08/2015 - 09/2016
●Obtained information by contacting appropriate personnel or patients
●Prepared medical orders for procedures and laboratory tests
●Drafted and distributed email correspondence, memos, letters, faxes, and forms
●Managed master calendar and scheduled appointments for 5 providers based on optimal patient loads and clinician availability
●Scheduled appointments for doctor visits and procedures using desktop calendar software
●Scheduled, rescheduled and handled cancelled appointments for patients
●Checked patient data including insurance, demographic and health history to ensure all information was current
T.J. Maxx - Sales Associate
08/2014 - 01/2015
●Implemented merchandise sales and received cash/credit card payments from customers
●Greeted customers and answered questions and concerns
●Directed and monitored fitting room activity on regular basis
●Assembled product displays, organized stockroom inventory, and maintained store sanitation
●Tracked stock using company inventory management software
●Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
Market America – Executive Assistant
06/2011 - 08/2014
●Managed receptionist area, greeted visitors, responded to telephone
And in-person requests for information
●Supplied advance materials and executed follow-ups for meetings and team conferences
●Ordered office supplies and researched new deals and suppliers
●Filed documents to maintain and organize and efficient office environment
●Performed HR functions
●Formatted visual presentations for speeches and meetings using different office applications and software equipment
●Created PowerPoint presentations for business development purposes
●Tracked inventory and ordered office supplies encouraging cost-effective solutions
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