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Executive Assistant Customer Service

Waldorf, MD
September 22, 2020

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hcShakira Harjcper

Professional Summary

●Highly motivated and detail oriented problem solver.

●Excellent communication skills.

●Experienced customer service professional.

●Excellent organization skills and attentive to detail.

Work History

Intergraded Referral Management Appointing Center, Walter Reed Military Medical Center, (Defense Health Agency)

(Public Trust Clearance)

Medical Coordinator

01/2018 - Current 240-***-****


●Microsoft Office Suites (i.e. Word, Excel, Outlook, PowerPoint)

●Schedule military patients for primary and specialty care for over 100 clinics on the military base, using the CHCS system

●Verify patient demographics and referrals for primary and specialty care in DEERS (CHCS)

●Evaluate protocols to schedule our military patients for Active Duty and Tricare Prime

●Manage high volume Inbound and Outbound calls for patients

●Provide clinic appointment access, T-cons to doctors and administrators

●Search all MTF's possible ROFR acceptance, based on clinical guidance and available appointments within CHCS

●Assessed situation severity of emergent medical incidents and provided care accordingly

● Time management, and exceptional communication skills

●Office Management (typing, scanning, filling, maintained schedules and calendar of meetings, excellent customer service)

●Outstanding customer service skills

●Communication skills, Time management

●Conferences, Typing




●Customer satisfaction

Sertec Corporation - Call Center Representative

03/2017 - 11/2017

● Excellent customer service

●Customer service skills


●Obtained client information, answering calls, interviewing clients, and

Verifying information

●Collected customer feedback and made process changes to exceed customer satisfaction goals

●Provided accurate and appropriate information in response to customer inquiries

●Contributed to company achieving and holding industry-leading customer service ratings

●Ensured accurate responses to questions and inquiries by maintaining advanced product knowledge

●Answered over 100 calls per day to meet fast-paced call center demands

Gemalto Source One Direct - Administrative Assistant

10/2016 - 03/2017

●Managed receptionist area, greeted visitors, responded to telephone and in-person requests for information

●Supplied advance materials and executed follow-ups for meetings and team conferences

●Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar C

●Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments

●Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels

●Created PowerPoint presentations for business development purposes

●Organized weekly staff meetings and logged minutes for corporate records

Drs. Maggin, Margolis, Moy, & Tadikonda, LLC - Medical Records Receptionist

08/2015 - 09/2016

●Obtained information by contacting appropriate personnel or patients

●Prepared medical orders for procedures and laboratory tests

●Drafted and distributed email correspondence, memos, letters, faxes, and forms

●Managed master calendar and scheduled appointments for 5 providers based on optimal patient loads and clinician availability

●Scheduled appointments for doctor visits and procedures using desktop calendar software

●Scheduled, rescheduled and handled cancelled appointments for patients

●Checked patient data including insurance, demographic and health history to ensure all information was current

T.J. Maxx - Sales Associate

08/2014 - 01/2015

●Implemented merchandise sales and received cash/credit card payments from customers

●Greeted customers and answered questions and concerns

●Directed and monitored fitting room activity on regular basis

●Assembled product displays, organized stockroom inventory, and maintained store sanitation

●Tracked stock using company inventory management software

●Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise

Market America – Executive Assistant

06/2011 - 08/2014

●Managed receptionist area, greeted visitors, responded to telephone

And in-person requests for information

●Supplied advance materials and executed follow-ups for meetings and team conferences

●Ordered office supplies and researched new deals and suppliers

●Filed documents to maintain and organize and efficient office environment

●Performed HR functions

●Formatted visual presentations for speeches and meetings using different office applications and software equipment

●Created PowerPoint presentations for business development purposes

●Tracked inventory and ordered office supplies encouraging cost-effective solutions

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